5 Gbps Premium WiFi: London's fastest broadband

Simply enter your postcode to find out if it's available in your area.

Yes, our 5 Gbps deal is a Premium WiFi product. It's available for new customers on a 24-month contract only. 

If you opt in to our switching service, we'll get in touch with your old provider and take care of everything for you. Your old broadband service will only be turned off once our service is live, so you won't have any downtime. And if within 60 days you're not happy with your 5 Gbps broadband and we can't fix the issue, you can leave with no exit fees. 

Find out more about switching to Community Fibre. 

You'll receive a Vantiva (Technicolor) router, supported by additional intelligent Linksys Mesh routers (where needed) with your Premium WiFi package. 

For 5 Gbps broadband customers, our specialist engineers will install and optimise your WiFi, tailoring the position of your router(s) to your home's specific needs. We supply additional Mesh routers (where needed) that interlink with one another for superior WiFi performance. Unlike some cheaper routers that tend to be more susceptible to interference, ours automatically select and transmit on two frequencies to maximise coverage and speed. 

 

In some circumstances, our engineers may have to run Ethernet cables to more than one router. This is to ensure you get a stable WiFi connection in the hard-to-reach areas of your home.  

One of our engineers should be out to complete installation within a couple of days of you signing up. Once they arrive, it might take them a couple of hours to get everything connected. 

Very! Our 100% full fibre network is up and running more than 99.9% of the time, with no peak-time slowdowns. 

No, there is no line rental to pay on any of our broadband packages. That's because we run our 100% full fibre network straight to your door, without the need for a landline. 

Our guarantee does not include any additional rooms, floors, nearby outbuildings, summer houses, garages and sheds. However, you may achieve WiFi coverage in those areas. 

Our advertised speed of 5 Gbps is for a single device plugged into your router via a wired connection, which is always faster than a wireless connection. Over WiFi, you'll benefit from speeds up to 950 Mbps. 

 

And 50 Mbps is the minimum speed that we include as a baseline for pay-out with the Premium WiFi guarantee. We expect that your service will be much faster than this in most cases, especially for our 5 Gbps broadband packages. Usually, the closer you are to a router, the faster the WiFi will be. 

To get full 5 Gbps speeds, you'll need a multi-gigabit-capable device connected via a Cat 6 Ethernet cable to the 10 Gbps Ethernet LAN port on your Technicolor router. You may need a multi-gigabit adapter for the Ethernet port on your device.

 

We recommend you use a WiFi 6 enabled device to make the most of wireless connectivity.

 

Please be aware that a wired Ethernet connection will always achieve faster speeds than a WiFi connection. 

For new broadband customers, our specialist engineers will install your router(s) in the optimal position to give you the best possible coverage throughout your home. However, we cannot guarantee that you will continue to receive the same coverage if you move any of the routers.

Our engineers are happy to help tailor your installation to suit your WiFi coverage needs, so be sure to communicate this on your installation day. 

All payments must be made by direct debit from a current account. You cannot pay in cash or from a savings account. Your first direct debit will be taken three days after your first bill, which you'll receive on the same day each month. And you'll be paying for the month ahead. 

You can add Calls, TV or Norton™ 360 protection to your 5 Gbps broadband deal for an extra cost. Just get in touch via live chat or fill in our online form and we'll be happy to help.