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Frequently Asked Questions

My Account & Billing FAQs

Your Community Fibre bills explained

Your monthly bill will be sent to you via email. To help you understand your bill below are our FAQs. 

Community Fibre is a prepaid service, regardless of what package is chosen. As such, we’ll raise your first invoice the day after your installation.

Please note, a copy of each itemised invoice will be emailed to your registered email address and will be debited via. Direct Debit 3-5 days after the invoice email has been sent.

Thereafter, you will receive your bill on approximately the same day of the month each month (with the exception of weekends and bank holidays).

Email or call our Customer Service Team on hello@communityfibre.co.uk or 0800 082 0770. 

Call our Customer Service Team on 0800 082 0770. We’ll send a link via email or SMS that lets you provide new banking details which we can link to your existing account.

Unfortunately not. We only accept Direct Debit payments currently. Keep in touch as we plan to accept more payment methods in future.

No. We only accept Direct Debit payments currently. If your service is suspended, please contact our Customer Service team to arrange payment. Remember, we can always discuss changing your billing date to accommodate your pay cycle.

Contact our Customer Service Team on hello@communityfibre.co.uk or 0800 082 0770 as soon as possible to discuss your move and what the options are.

Yes, we can transfer accounts. Please contact customer support for further information.

Contact our Customer Service Team to discuss your available options. Package changes are all free of charge and without fees.

In cases where you find yourself in hardship, or otherwise unable to pay your bill - we strongly recommend you call our Customer Service Team on 0800 082 0770 as soon as possible.

Please note that, as per our Terms and Conditions (6.3), we cannot be held accountable for bank charges that may occur as a result of nonpayment.

Our team will be able to discuss your available options; remember, you can always request a change in your billing date to accommodate your pay cycle.

Need more help?
If you can't find what you are looking for in our FAQs , please get in touch with our friendly London based Customer Service Team. We are available 7 days a week, 365 days a year from 06:00-22:00. In addition to English, we can offer support and advice in French, Hindi, Punjabi, Spanish and Somali. If you require support in these languages, please email us to request a call back from one of our Customer Service representatives.
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Community Fibre Ltd
32 Page Street, London SW1P 4EN
© Copyright Community Fibre Ltd. All Rights Reserved
logo
Community Fibre Ltd
32 Page Street, London SW1P 4EN
© Copyright Community Fibre Ltd. All Rights Reserved