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Frequently Asked Questions

My Account & Billing FAQs

Your Community Fibre bills explained

Your monthly bill will be sent to you via email. To help you understand your bill below are our FAQs. 

We’ll invoice you the day after your installation and the Direct Debit will be taken 3-5 days later. Thereafter you will receive your bill on approximately the same day of the month each month.

Email or call our Customer Service Team on hello@communityfibre.co.uk or 0800 082 0770. 

Call our Customer Service Team on 0800 082 0770. We’ll send a link via email or SMS that lets you provide new banking details which we can link to your existing account.

Unfortunately not. We only accept Direct Debit payments currently. Keep in touch as we plan to accept more payment methods in future.

No. We only accept Direct Debit payments currently.

Contact our Customer Service Team on hello@communityfibre.co.uk or 0800 082 0770 as soon as possible to discuss your move and what the options are.

Yes, we can transfer accounts. Please contact customer support for further information.

Contact our Customer Service Team to discuss the options in person. Package changes are all free of charge.

Need more help?
If you can't find what you are looking for in our FAQs , please get in touch with our friendly London based Customer Service Team. We are available 7 days a week, 365 days a year from 06:00-22:00. In addition to English, we can offer support and advice in English, Spanish, Somali, French, Punjabi and Hindi. If you require support in these languages, please email us to request a call back from one our Customer Service Team representatives.
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Community Fibre Ltd
32 Page Street, London SW1P 4EN
© Copyright Community Fibre Ltd. All Rights Reserved
logo
Community Fibre Ltd
32 Page Street, London SW1P 4EN
© Copyright Community Fibre Ltd. All Rights Reserved