Your monthly bill will be sent to you via email. To help you understand your bill below are our FAQs.
We’ll invoice you the day after your installation and the Direct Debit will be taken 3-5 days later. Thereafter you will receive your bill on approximately the same day of the month each month.
Call our Customer Service Team on 0800 082 0770. We’ll send a link via email or SMS that lets you provide new banking details which we can link to your existing account.
Unfortunately not. We only accept Direct Debit payments currently. Keep in touch as we plan to accept more payment methods in future.
No. We only accept Direct Debit payments currently.
Yes, we can transfer accounts. Please contact customer support for further information.
Contact our Customer Service Team to discuss the options in person. Package changes are all free of charge.