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Thursday, 8th May, UK: London-based Internet Service Provider (ISP) <a href="https://communityfibre.co.uk/">Community Fibre</a> has today announced an 82% increase in annual revenue to &pound;76m in its latest annual filings, reporting earnings before interest, tax, depreciation and amortisation (EBITDA) of &pound;8mn in 2024,&nbsp;marking its first profit.
&nbsp;
The alternative fibre network (Altnet), backed by private equity firm Warburg Pincus, has been EBITDA positive since April 2024.
&nbsp;
Community Fibre also saw annual gross margin increase to 87%, as well as a 51% customer base growth in the past year, making it the UK&rsquo;s third-largest Altnet network by the all-important measure of customer numbers. On the same measure it is the leading network in London.
&nbsp;
The latest filings mark a major milestone in Community Fibre&rsquo;s commitment to continued customer growth in both the consumer and B2B market, increasing revenues and driving higher profitability, demonstrating its credibility and potential for future growth.
&nbsp;
Commenting on the latest filings, Graeme Oxby, Chief Executive Officer of Community Fibre commented:&nbsp;&ldquo;We are convinced that a relentless focus on network and sales excellence, lean operations, and industry-leading service is the foundation for success in the altnet market. Community Fibre has proven that new broadband competition can not only be financially sustainable in the long run, it can also deliver meaningful advantages to UK society.&rdquo;
&nbsp;
Throughout the year, Community Fibre expects to see additional customer growth from its two major ISP partners, as well as acceleration of its B2B broadband arm. With its lean operating model, promise of a stable pricing regime on PIA through 2026 to 2031, and investments in AI and automation, Community Fibre expects to sustain margins.
&nbsp;
Olaf Swantee, Community Fibre Chairman, added:&nbsp;&ldquo;Our 2024 results and strong outlook confirm that Community Fibre is on the right track. Our strategy delivers best-in-class products, pricing, and service at the lowest unitary cost. As such, we have established the business as a trustworthy, innovative provider and a reliable investment proposition.&rdquo;
&nbsp;
End
&nbsp;
Contact&nbsp;
For more information, please contact&nbsp;<a href="mailto:press@communityfibre.co.uk">press@communityfibre.co.uk</a>&nbsp;for all media enquiries.&nbsp;
&nbsp;
About Community Fibre&nbsp;
<a href="https://communityfibre.co.uk/">Community Fibre</a>&nbsp;is London&rsquo;s best quality broadband,&nbsp;providing&nbsp;fast, affordable, sustainable connections for everyone.&nbsp; It has passed 1.3 million homes across and around the capital, with more than 185,000 London-based businesses within 200 metres of Community Fibre&rsquo;s network footprint.&nbsp;Using the UK&rsquo;s best broadband technology, it is bringing&nbsp;Gigafast&nbsp;broadband at unbeatable speeds and prices to the capital, helping Londoners do more and be more. Community Fibre also operates in parts of Surrey and Sussex under its own brand, where prior to May 2024 it was operating as Box Broadband.&nbsp;
&nbsp;
As the Best Internet Provider network on Trustpilot, commanding an &lsquo;Excellent&rsquo; rated service with more than 55,000 5-star reviews (May 2025), Community Fibre offers speeds of up to 5 Gbps for consumers &ndash; up to 72x faster than the UK average download speed and 272x faster than the UK average upload speed, as well as broadband packages of up to 10 Gbps for businesses.&nbsp;
&nbsp;
This year, Community Fibre awarded by Which? as the UK&rsquo;s &lsquo;Greatest of Great Value&rsquo; in its 2025 customer satisfaction survey, as well as the UK&rsquo;s #1 leading broadband provider by Broadband Savvy (August 2023). Community Fibre was awarded 2023&rsquo;s Best Alternative Network by Uswitch. In November 2024, Community Fibre was recognised at the Internet Service Provider Association (ISPA) Awards as the UK&rsquo;s Best Consumer ISP in its category for the fifth consecutive year.&nbsp;Most recently, it picked up award wins for Consistent Quality, Download Speed, Upload Speed, Reliability Experience and Video Experience on Opensignal&rsquo;s London Regional Fixed Broadband Experience Table (December 2024).&nbsp;
&nbsp;
<a name="_Hlk194074706"></a>

Community Fibre has announced an 82% increase in annual revenue to £76m marking its first profit.

Community Fibre posts first profit

Community Fibre has today announced an 82% increase in annual revenue to £76m in its latest annual filings, reporting earnings before interest, tax, depreciation and amortisation (EBITDA) of £8mn in 2024, marking its first profit.

Community Fibre posts first profit with 82% annual revenue growth

Busy households looking for incredibly fast full fibre broadband can now become even faster thanks to Community Fibre.

Community Fibre launches London’s FASTEST ever broadband

Busy households looking for incredibly fast full fibre broadband can now become even faster thanks to Community Fibre, which announced today the launch of London’s fastest ever broadband package.

All the different names for broadband can be confusing. Get to grips with standard, fibre and full fibre broadband with our easy guide.

Fibre vs standard broadband: What's the difference?

All the different names for broadband can be confusing. Get to grips with standard, fibre and full fibre broadband with our quick and easy guide.

Wednesday 26th February, London: New broadband customers can now get three months free 100% full fibre broadband to save even more on broadband bills by switching to <a target="_blank" href="http://www.communityfibre.co.uk/" rel="noopener">Community Fibre</a>.&nbsp;
&nbsp;
New customers will have to be quick, as Community Fibre&rsquo;s three months free promotion on both 12-month and 24-month 100 Mbps, 300 Mbps, 1 Gbps broadband packages, as well as its 24-month 1 Gbps Premium WiFi and 3 Gbps Premium WiFi packages - ends at 23:59, March 11th 2025.&nbsp;
&nbsp;
New customers can benefit from three months free broadband, no set up fee as well as fixed contract prices1 until March 2026 on 24-month contracts, or February 2026 on 12-month contracts. In fact, new customers could see savings of up to &pound;659 on their broadband bills2 verses the national providers over a 24-month period simply by switching to the fastest, most affordable provider, Community Fibre.&nbsp;
&nbsp;
COMMUNITY FIBRE THREE MONTHS FREE FULL FIBRE BROADBAND DEALS:&nbsp;
&nbsp;
100 Mbps Full Fibre Broadband available at &pound;19/month (24-month) or &pound;25/month (12-month)&nbsp;
<ul type="disc" style="margin-top: 0cm; margin-bottom: 0cm;">
<li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;">Ideal for smaller households who enjoy streaming HD TV, or those who make video conference calls for working or studying from home. Average wired download/upload speeds of 100 Mbps, with expected WiFi download/upload speeds of 100 Mbps.&nbsp;</li>
</ul>
&nbsp;
300 Mbps Full Fibre Broadband available at &pound;21/month (24-month) or &pound;28/month (12-month)&nbsp;
<ul type="disc" style="margin-top: 0cm; margin-bottom: 0cm;">
<li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;">Great for downloading and uploading large files and regularly video calling when working from home or streaming content online. Average wired download/upload speeds of 350 Mbps, with expected WiFi download/upload speeds of 350 Mbps.&nbsp;</li>
</ul>
&nbsp;
1 Gbps Full Fibre Broadband available at &pound;25/month (24-month) or &pound;32/month (12-month)&nbsp;
<ul type="disc" style="margin-top: 0cm; margin-bottom: 0cm;">
<li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;">Ideal for heavy use households and great for live streaming ultra-high definition (UHD) content. Average wired download/upload speeds of 920 Mbps, with expected WiFi download/upload speeds of 450 - 700 Mbps.  &nbsp;</li>
</ul>
&nbsp;
1 Gbps Full Fibre Premium WiFi Broadband available at &pound;32/month (24-month)&nbsp;
<ul type="disc" style="margin-top: 0cm; margin-bottom: 0cm;">
<li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;">Best coverage for large heavy use households, multiple devices and streaming, and guaranteed coverage across the whole home with a minimum speed of 50 Mbps with bespoke engineer set up and priority support. Average wired download/upload speeds of 920 Mbps, with expected WiFi download/upload speeds of 450 &ndash; 700 Mbps.&nbsp;</li>
</ul>
&nbsp;
3 Gbps Full Fibre Premium WiFi Broadband available at &pound;56/month (24-month)&nbsp;
<ul type="disc" style="margin-top: 0cm; margin-bottom: 0cm;">
<li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;">London&rsquo;s fastest for unrivalled speeds for gaming, with low latency, ping, and jitter to better handle very heavy usage, as well as guaranteed coverage across the whole home with a minimum speed of 50 Mbps with bespoke engineer set up and priority support. Average wired download/upload speeds of 3000 Mbps, with expected WiFi download/upload speeds of 500 &ndash; 800 Mbps.&nbsp;</li>
</ul>
&nbsp;
With packages from 100 Mbps to 3 Gbps Premium WiFi, Community Fibre boasts the fastest and best full fibre broadband in London with no peak-time slowdown for only a fraction of the price of the national providers.&nbsp;
&nbsp;
New customers can enjoy deals hailed by consumer champion Which? along with the savvy broadband experts at Opensignal, as the cheapest and best available in London, as Community Fibre consistently beats all-comers including BT, Virgin Media, Sky, EE and TalkTalk.&nbsp;
&nbsp;
To find out more about the award-winning 100% full fibre provider, named by Which? as the UK&rsquo;s &lsquo;top-ranked broadband provider&rsquo;, new customers can head to <a target="_blank" href="https://communityfibre.co.uk/" rel="noopener">communityfibre.co.uk</a> or speak with a member of the team on 0808 196 6262 (Monday to Friday, 9am - 8pm, weekends and bank holidays, 9am - 5pm).&nbsp;
&nbsp;
End
&nbsp;
Contact&nbsp;
For more information, please contact <a target="_blank" href="mailto:press@communityfibre.co.uk" rel="noopener">press@communityfibre.co.uk</a> for all media enquiries.&nbsp;
 &nbsp;
Struggling to get online?&nbsp;
For new customers struggling to get online, Community Fibre also offers its own Full Fibre social broadband tariff at &pound;12.50/month. These discounted broadband deals are usually available for people on Universal Credit and other benefits. However, unlike most other providers, Community Fibre does not ask for proof of income support or government benefits &ndash; making it one of the most accessible and affordable social broadband tariffs on the market. More information about its Essential 35 Mbps Full Fibre social tariff can be found at <a target="_blank" href="https://communityfibre.co.uk/35-mbps" rel="noopener">https://communityfibre.co.uk/35-mbps</a>.&nbsp;
&nbsp;
Notes to editors&nbsp;
1 Prices locked till March 2026 on 24-month contracts, or February 2026 on 12-month contracts, then increase by &pound;2 on 1st April every year. At the end of the contract the price will increase by &pound;4pm. <a target="_blank" href="https://communityfibre.co.uk/legal-stuff#promotional" rel="noopener">Ts&amp;Cs apply</a>.&nbsp;
2 Savings of up to &pound;659 (including price increases) based on CFL&rsquo;s 1 Gbps package and competitor pricing publicly available as at 19/02/2025 and a February 2025 contract start date.&nbsp;&nbsp;&nbsp;
&nbsp;
About Community Fibre&nbsp;
<a target="_blank" href="https://communityfibre.co.uk/" rel="noopener">Community Fibre</a> is London&rsquo;s best quality broadband, providing fast, affordable, sustainable connections for everyone.&nbsp; It has passed 1.3 million homes across and around the capital, with more than 185,000 London-based businesses within 200 metres of Community Fibre&rsquo;s network footprint. Using the UK&rsquo;s best broadband technology, it is bringing Gigafast broadband at unbeatable speeds and prices to the capital, helping Londoners do more and be more. Community Fibre also operates in parts of Surrey and Sussex under its own brand, where prior to May 2024 it was operating as Box Broadband.&nbsp;
 &nbsp;
As the Best Internet Provider network on Trustpilot, commanding an &lsquo;Excellent&rsquo; rated service with more than 51,000 5-star reviews (February 2025), Community Fibre offers speeds of up to 3 Gbps for consumers &ndash; up to 43x faster than the UK average download speed and 163x faster than the UK average upload speed, as well as broadband packages of up to 10 Gbps for businesses.&nbsp;
 &nbsp;
This year, Community Fibre achieved the top ranking by Which? in its 2025 customer satisfaction survey, as well as the UK&rsquo;s #1 leading broadband provider by Broadband Savvy (August 2023). Community Fibre was awarded 2023&rsquo;s Best Alternative Network by Uswitch. In November 2024, Community Fibre was recognised at the Internet Service Provider Association (ISPA) Awards as the UK&rsquo;s Best Consumer ISP in its category for the fifth consecutive year. Most recently, it picked up award wins for Consistent Quality, Download Speed, Upload Speed, Reliability Experience and Video Experience on Opensignal&rsquo;s London Regional Fixed Broadband Experience Table (December 2024).&nbsp;

New broadband customers can now save even more than ever before with Community Fibre, with three months free broadband by signing up now.

New broadband customers can now save even more than ever before with Community Fibre

New broadband customers can now save even more than ever before with Community Fibre, with three months free broadband by signing up now

New broadband customers can now enjoy the full fibre broadband experience from as little as £19/month, thanks to Community Fibre.

Switch to full fibre broadband from as little as £19/month

New broadband customers could save up to £340 on their broadband bills simply by switching to 100% full fibre thanks to Community Fibre.

Bandwidth is used to understand the quality and speed of your network connection by measuring the data transfer rate, usually in megabits per second (Mbps) or gigabits per second (Gbps).
This is not to be confused with internet or WiFi speed, which is how fast data can be uploaded or downloaded on your computer. The higher your bandwidth is, the faster your internet will be, but they are not the same &mdash; and it&rsquo;s important to understand the difference.
In this guide to bandwidth, we&rsquo;ll cover:
<ul>
<li>
<a href="#definition" rel="follow">What is bandwidth?</a>
</li>
<li>
<a href="#factors" rel="follow">What factors affect network bandwidth?</a>
</li>
<li>
<a href="#plan" rel="follow">How to plan bandwidth</a>
</li>
</ul>
 
<h2 id="definition">What is bandwidth?</h2>
Bandwidth is a measurement of how many bits, kilobits, megabits or gigabits can be transmitted from your device per second. It&rsquo;s essentially the rate of data transfer over your network.
It can be easier to describe what bandwidth is not. It is not:
<ul>
<li>
Internet speed &mdash; this is the upload/download speed in Mbps between your device and the internet.
</li>
<li>
Throughput &mdash; similar to internet speed, throughput is the total amount of data transferred over a network connection, divided by the time taken for the transfer.
</li>
<li>
Latency &mdash; this is the time it takes for the data to be transferred from one point on the network to the next. It&rsquo;s closely related to load time, as the higher your <a href="https://communityfibre.co.uk/community-connect/blog/how-to-improve-latency">latency</a>, the more load time you&rsquo;ll have.
</li>
</ul>
Your broadband has a maximum amount of bandwidth, which acts as the technical measure of your connection&rsquo;s capacity. Community Fibre uses future-proof full fibre technology to offer high bandwidth availability with as little variation in quality as possible.&nbsp;
<h3>How is network bandwidth measured?</h3>
Bandwidth is measured in bits per second, but is typically measured in <a href="https://communityfibre.co.uk/community-connect/blog/mbps-gbps-meaning">Mbps or Gbps</a> depending on the amount of data you&rsquo;re sending or receiving. Your broadband speed determines the maximum amount of data your bandwidth will allow. For example, if your broadband offers a bandwidth of 100 Mbps and the video you want to stream requires more bandwidth than this, then your speed will slow down to process the larger request. This can result in long buffering times, especially for video streaming and <a href="https://communityfibre.co.uk/gaming">gaming</a>.
You can <a href="https://communityfibre.co.uk/speedtest">check your broadband speed</a> using several online tools, which can help you understand its quality.
<h3>Bandwidth vs speed</h3>
Broadband speed refers to the rate at which you can transmit data, and like bandwidth it is measured in Mbps, Gbps, or simply bits per second. Bandwidth is the amount of data that can be transmitted at any given time.
Your speed and bandwidth can be impacted by how many people and devices are using the same network. A few factors can be the difference between the <a href="https://communityfibre.co.uk/community-connect/blog/the-search-for-the-fastest-broadband-speed-in-london">fastest broadband speeds</a>, and slow, restrictive speeds:
<ul>
<li>
Effectively positioning your router within your home to allow your devices to get the best signal.
</li>
<li>
Turning off or disconnecting other devices &mdash; this will mean your bandwidth is less fragmented and more &lsquo;focused&rsquo; on your device.
</li>
<li>
Choosing the right provider and plan &mdash; not all broadband providers will be suited to your needs, so it&rsquo;s important to understand the <a href="https://communityfibre.co.uk/">broadband package</a> you&rsquo;re signing up for in advance.
</li>
<li>
Type of broadband &mdash; older, copper connections are not able to deliver the fast speeds offered by full fibre technology.
</li>
</ul>
<h3>Bandwidth vs throughput</h3>
Put simply, a high throughput means high efficiency for your broadband connection. You&rsquo;ll be able to quickly transmit large amounts of data across your network with a high throughput. However, it can be confused with bandwidth as it is also measured in bits per second.
If bandwidth were comparable to a motorway, throughput would be the measurement of the number of cars (data) travelling on that motorway, factoring in network conditions like congestion or latency. It is possible to have a high bandwidth but low throughput due to issues like high traffic or hardware problems.
<h3>Bandwidth vs latency</h3>
Latency, also known as &lsquo;<a href="https://communityfibre.co.uk/community-connect/blog/how-ping-jitter-and-latency-affect-your-gaming-experience">ping rate</a>&rsquo; is a measurement of the time it takes for data to travel from one location to another. As such, it is measured in fractions of seconds, rather than any bits per second standard, which sets it apart from bandwidth.
 
<h2 id="factors">What factors affect network bandwidth?</h2>
Different networks have different capacities, but often the experience you receive depends on more than just the network your provider uses. For example:
<h3>Type of connection&nbsp;</h3>
A <a href="https://communityfibre.co.uk/community-connect/blog/what-is-full-fibre-broadband">full fibre connection</a> is the best way to see a consistent broadband connection, as these are least likely to be affected by adverse weather conditions, and are less prone to congestion. Unlike older, copper-based networks, full fibre cables are able to transmit data at the speed of light.
As a result, many people have begun prioritising a <a href="https://communityfibre.co.uk/#residential-packages">full fibre broadband connection</a>. <a href="https://www.gov.uk/government/news/over-1-billion-awarded-to-roll-out-lightning-fast-broadband-in-hard-to-reach-towns-and-villages">Recent industry guidelines</a> also mean that in the near future, all broadband connections will offer full fibre.
<h3>Latency</h3>
We know that latency relates to the amount of time it takes for data to transmit along a network, but this also affects your network bandwidth. Latency can never be completely omitted from your broadband experience, but it is best to have a low latency. This is because lower latency means less time spent loading pages and buffering videos, and more time enjoying your online experience.
However, If you have high latency, you&rsquo;ll suffer from longer load times, which is always frustrating. While 50-100ms might be sufficient for slower-paced games that don&rsquo;t require lightning-fast reflexes, you might still experience some delays. Between 20-40ms is ideal for lag-free online gameplay.
There are a few at-home <a href="https://communityfibre.co.uk/community-connect/blog/how-to-improve-latency">ways to improve latency</a>, such as:
<ul>
<li>
Moving closer to your router.
</li>
<li>
Updating your device and/or router.
</li>
<li>
Checking for <a href="https://help.communityfibre.co.uk/troubleshooting/wifi-and-broadband-troubleshooting">issues with your internet provider</a>.
</li>
</ul>
<h3>Number of connected devices</h3>
Put simply, every device you connect will &lsquo;consume&rsquo; a little bit of bandwidth. If everyone on your home network is video calling, streaming, or sharing posts on social media, this can mean everyone gets a slightly smaller &lsquo;piece&rsquo; of the bandwidth. In turn, this results in slower traffic, higher latency, and lower speeds.
<h3>Bandwidth &lsquo;hogs&rsquo;</h3>
A bandwidth &lsquo;hog&rsquo; could be as simple as an app or device using a large portion of your bandwidth. This can be almost anything, from a large app to uploading or downloading large files, or even streaming live videos.
Their presence can compound issues with bandwidth by increasing latency. As such, it&rsquo;s important to be aware of when or if you are performing an online activity that could take up a lot of bandwidth.
Especially if you or multiple members of your household work from home, it&rsquo;s important to prioritise your &lsquo;hog&rsquo; time accordingly. For instance, try to avoid taking meetings at the same time, or if one of you is streaming a <a href="https://communityfibre.co.uk/community-connect/blog/broadband-speed-for-4k-streaming">4k movie</a>, the other should avoid high-intensity activities that could lower the bandwidth for the other person.
 
<h2 id="plan">How to plan bandwidth</h2>
Having a high-speed broadband package can help minimise bandwidth-related issues. However, it&rsquo;s always good to have a plan B if the bandwidth is compromised. This may happen during evenings, weekends, or holidays, as many people find themselves at home or with plenty of free time to dedicate to their favourite online activities, like <a href="https://communityfibre.co.uk/community-connect/blog/upload-speeds-live-streaming">live streaming</a>, gaming, or video calling.
There are several ways you can plan for low-bandwidth periods:
<ul>
<li>
Schedule any big updates outside of peak hours (this can even be overnight while you sleep).
</li>
<li>
Limit non-essential traffic during peak times and close tabs when you&rsquo;re not using them.
</li>
<li>
Use an <a href="https://communityfibre.co.uk/speedtest">online speed checker</a> to understand what is normal for your connection and recognise dips in performance.
</li>
</ul>
<h3>How to monitor and increase bandwidth</h3>
If speed tools tell you your connection is consistently slow, you may need to improve your network bandwidth. Luckily, there are several ways to do this:
<ul>
<li>
Rebooting or moving your router.
</li>
<li>
Updating your device, browser or router.
</li>
<li>
Scanning and fixing any computer viruses.
</li>
<li>
Switching to a <a href="https://communityfibre.co.uk/#residential-packages">full fibre broadband connection</a> &mdash; or a different provider offering a connection with a higher speed.
</li>
</ul>
 
<h2>Boost your bandwidth with Community Fibre</h2>
Community Fibre offers <a href="https://communityfibre.co.uk/#residential-packages">broadband packages</a> with average upload/download speeds that range from 350 Mbps to 3,000 Mbps. This is more than likely to be enough to handle your day-to-day browsing, even across multiple devices and activities that might otherwise put bandwidth under strain, like live streaming and loading HD videos.

Wondering what bandwidth is and how it’s measured? We’re here to break down how bandwidth works in tandem with your broadband connection.

What is Bandwidth? Definition & How to Measure It

Bandwidth is different to your broadband speed, but it is important to consider. In this guide, we define bandwidth and what this means for your broadband experience.

What is bandwidth? Definition, differences & how to measure it

Bandwidth is the amount of data that can be transmitted across your network, measured in gigabits or megabits per second (Mbps or Gbps respectively). A low bandwidth can manifest in several ways:
<ul>
<li>
High latency with slow loading speeds and equally slow downloads
</li>
<li>
Delays or &lsquo;lag&rsquo; on online video games or live streams
</li>
<li>
Constant buffering on video platforms like YouTube, Netflix or TikTok
</li>
</ul>
To avoid this, look for broadband packages offering over 150 Mbps &mdash; though 300 Mbps and above will be ideal for most households. However, there is always a chance your bandwidth will experience dips over busy periods when there is high traffic on your network. To avoid this, we&rsquo;ve put together a list of ways to improve your bandwidth:
<ol>
<li>
<a href="#reboot" rel="follow">Reboot your router</a>
</li>
<li>
<a href="#move" rel="follow">Move your router</a>
</li>
<li>
<a href="#change" rel="follow">Change your router</a>
</li>
<li>
<a href="#browser" rel="follow">Update your browser</a>
</li>
<li>
<a href="#device" rel="follow">Update your device</a>
</li>
<li>
<a href="#apps" rel="follow">Shut down any background apps</a>
</li>
<li>
<a href="#shutdown" rel="follow">Shut down any unnecessary devices running in the background</a>
</li>
<li>
<a href="#scan" rel="follow">Scan and fix any computer viruses</a>
</li>
<li>
<a href="#fullfibre" rel="follow">Try a full fibre broadband connection</a>
</li>
</ol>
 
<h2>How to improve bandwidth</h2>
From issues with your router to having many guests in your home (for instance, over the holidays)&nbsp; or even multiple members of your household <a href="https://communityfibre.co.uk/community-connect/blog/working-from-home-broadband-speed">working from home</a>, there is no shortage of things that can take up your bandwidth. This can leave you with slow internet and frustratingly long load times.&nbsp; Luckily, there are several ways to fix most of these issues, so hopefully you only have to call your provider as a last resort.
If you want to improve your bandwidth and <a href="https://communityfibre.co.uk/community-connect/blog/increase-download-speed-on-pc">increase download speeds</a>, here&rsquo;s where you can start:
<h3 id="reboot">1. Reboot your router</h3>
In simple terms, your router is a device that connects your devices to the internet via your home network. It manages the data you receive and transmits a signal throughout your home to allow your devices to access&nbsp; the internet.
Sometimes this task can be strenuous, and sometimes your router needs a &lsquo;break&rsquo; &mdash; or rather, to be turned off and on again. Some routers even allow you to schedule reboots for hours when you won&rsquo;t be using the internet, like when you&rsquo;re asleep. This can help to maximise your bandwidth and keep things running smoothly.
Note: if you find yourself constantly rebooting your router, this can indicate a more significant problem. Consider contacting your provider to troubleshoot and request a better-quality replacement.
<h3 id="move">2. Move your router</h3>
The ideal placement for your router is in an open space away from other electronic devices. Thick walls and doors can <a href="https://communityfibre.co.uk/community-connect/blog/what-materials-can-block-a-wifi-signal">block your WiFi signal</a>, while landlines and other electrical devices can also interfere.
The most convenient solution is often to move your router to a central room where you spend the most time on your devices. For many households, this is the living room. However, if moving your router is not possible, you can try moving your devices to be closer instead.
Avoid positioning your router near:
<ul>
<li>
Thick walls or dense materials, such as brick, concrete or metal.
</li>
<li>
Near mirrors, as WiFi signals can be reflected away from where you need them.
</li>
<li>
Large furniture like sofas and bookshelves, as these can &lsquo;muffle&rsquo; the signal somewhat.
</li>
<li>
Electronic devices like your microwave, baby monitors, fridge or washing machine.
</li>
</ul>
<h3 id="change">3. Change or update your router</h3>
Just like your laptop, phone, or any other device, you&rsquo;ll need to update your router from time-to-time &mdash; some routers even do this automatically. Slow loading speeds can often be the result of your router needing the latest software or firmware installed.
There are a few different things you can do to your router in addition to what we&rsquo;ve already mentioned, for instance, switching to a <a href="https://help.communityfibre.co.uk/troubleshooting/wifi-and-broadband-troubleshooting/splitting-wifi-frequency-to-boost-coverage">dual-bandwidth router</a>. This will allow you to switch between frequencies when one becomes jammed or stops working.
If your router is 3-5 years old, you should also consider if it&rsquo;s time to upgrade with a physical replacement &mdash; as newer models usually offer better performance.
<h3 id="browser">4. Update your browser</h3>
Whether you use Chrome, Bing, Explorer, or any other browser, it&rsquo;s important to keep this updated regularly. New editions of your browser are designed to be more efficient, meaning faster loading times and a better overall experience.
Often updating your browser also means improved security, so you&rsquo;ll be less likely to be impacted by viruses or malware that could also slow your online experiences.
<h3 id="device">5. Update your device</h3>
Computers need regular updates in order to keep running smoothly and eliminate background services that might slow their performance. In a similar vein, if updating your browser doesn&rsquo;t work, you can also try:
<ul>
<li>
Updating your antivirus software,
</li>
<li>
Trying a different browser,
</li>
<li>
Clearing your cache,
</li>
<li>
Restarting your device.
</li>
</ul>
<h3 id="apps">6. Shut down any background apps</h3>
If you&rsquo;re only seeing the issue on a certain device, it could be worth opening Task Manager and turning off any background apps, as these can cause your devices to run more slowly. Task Manager usually shows you which apps are using the most capacity on your device, which makes it easy to identify and stop these applications.
<h3 id="shutdown">&nbsp;7. Shut down any unnecessary devices running in the background</h3>
One of the biggest causes behind bandwidth issues is the network being overloaded with too many devices at once.&nbsp; Put simply, the more devices connected to your WiFi, the less bandwidth you receive. This is because the bandwidth is shared across all connected devices, rather than focused on one or two.
Smartphones, TVs, tablets, laptops and other electronics can all take up a lot of bandwidth if they&rsquo;re all turned on and connected, even if they&rsquo;re in sleep mode. Disconnecting devices that could be eating into your bandwidth capacity is a good way to quickly free up room for the devices you&rsquo;re actively using.
<h3 id="scan">8. Scan and fix any computer viruses</h3>
As we mentioned before, viruses can slow down your laptop or phone. If you can&rsquo;t seem to fix your bandwidth speed, it might be an issue with the device at the core.
Download a reliable antivirus software and scan your devices regularly to stay on top of any potential viruses or security threats. <a href="https://communityfibre.co.uk/norton">Norton&trade; 360 Premium</a> offers robust online protection for up to 10 devices alongside bank-grade encryption practices.
<h3 id="fullfibre">9. Try a full fibre broadband connection</h3>
If your connection is part-copper, you may experience lower broadband speeds than you might expect, with worse bandwidth fluctuations. As part-copper connections are gradually being phased out due to new <a href="https://www.gov.uk/government/publications/bduk-corporate-plan-2024-to-2025/bduk-corporate-plan-2024-to-2025">government goals</a>, it&rsquo;s time to consider <a href="https://communityfibre.co.uk/switching">switching to full fibre</a>.
Community Fibre&rsquo;s <a href="https://communityfibre.co.uk/#residential-packages">full fibre broadband</a> packages allow data to travel at the speed of light, with an average download/upload speed of 350Mbps or higher depending on the package you select.
 
<h2>What is low bandwidth?</h2>
Low bandwidth is characterised by broadband connection with limited performance capacity, which usually translates to slow internet speeds, trouble with larger requests (like video calls) and a lot of buffering. Anything under 25 Mbps is considered low bandwidth, but in practice, it takes around 200-300 Mbps to support most tasks in a household of 3-5 people.&nbsp;
Your provider should guarantee a minimum broadband speed, however, this may not always be consistent, as the more devices connected to your network, this creates more traffic which can slow your connection.
<h3>Why is my bandwidth slow?</h3>
Slow bandwidth can be caused by too many people connected to the same network, an out-of-date router, or software issues on your device. Other factors can lower your bandwidth too, such as:
<ul>
<li>
Bandwidth throttling &mdash; This occurs when your broadband provider lowers your bandwidth on purpose in order to regulate traffic. It can feel like a punishment for using &lsquo;too much&rsquo; data, however in reality it can come as the result of the provider experiencing high traffic and congestion on the network. <a href="https://help.communityfibre.co.uk/troubleshooting/norton-360-explained/how-to-set-up-secure-vpn-with-norton-360-premium">Using a VPN</a> can help you to sidestep the inconvenience of throttling if you feel this is happening frequently.
</li>
<li>
Outdated hardware &mdash; Updating your software is a good way to keep your devices up to date, but it isn&rsquo;t always a fix-all for low bandwidth. Sometimes you&rsquo;ll need a new laptop or phone and there&rsquo;s no way around it.
</li>
<li>
Mixed-connection signals &mdash; Ideally, your network should be made up of <a href="https://communityfibre.co.uk/community-connect/blog/what-is-full-fibre-broadband">100% full fibre</a>. This means you&rsquo;re connected to your provider via a network of fibre-optic cables that send data at the speed of light. This is much more efficient than a part-copper network, which often transitions from fibre-optic cables to copper cables and back again, slowing down your signal.
</li>
</ul>
 
<h2>How to test your bandwidth</h2>
If you can&rsquo;t tell if your bandwidth or device is the problem, there are a few things you can do:
<ul>
<li>
<a href="https://communityfibre.co.uk/speedtest">Use an online speed test</a> &mdash; Most are free, and your results are available in seconds. This can help to identify speed-related issues which might affect your bandwidth.
</li>
<li>
Install bandwidth monitoring software &mdash; This is ideal if you&rsquo;re curious about the bandwidth of your home network and want to monitor high-traffic periods, and not just perform a one-off check.
</li>
<li>
Contact your provider &mdash; If you&rsquo;re experiencing consistent issues with your connection, there may be a larger issue at play. If you try the above and nothing improves, contact your provider to see if they can perform diagnostics remotely.
</li>
</ul>
 
<h2>Increase your bandwidth with Community Fibre</h2>
<a href="https://communityfibre.co.uk/#residential-packages">Community Fibre packages</a> start with an average download/upload speed of 350 Mbps, all the way up to 3,000 Mbps depending on the plan that&rsquo;s right for you. Our full fibre network is suitable for all households, and is up and running over 99.9% of the time, allowing you to enjoy browsing social media, <a href="https://communityfibre.co.uk/community-connect/blog/upload-speeds-live-streaming">live streaming</a>, and <a href="https://communityfibre.co.uk/gaming">gaming</a> with no interruptions.
 
<h2>FAQs</h2>
<hr>
<h3>What speed do you need?</h3>
A download speed of around 200-300 Mbps is suitable for households that use a lot of data, watch live TV, or enjoy online gaming. It is also suitable for larger households with 3-5 people or multiple devices connected at the same time. For larger households, 3 Gbps is ideal to keep things running smoothly.
<hr>
<h3>Do you have poor bandwidth?</h3>
If you find that videos constantly buffer, live streams freeze, or if you experience slowdowns when multiple devices are connected at the same time, you probably need to run some diagnostics to improve your bandwidth. Once you&rsquo;ve identified the issues and tried some of our tips to improve, you should experience faster speeds.
<hr>
<h3>How does network congestion affect bandwidth?</h3>
Much like traffic on the roads, congestion slows down your bandwidth too. Even if your broadband provider has implied a certain speed alongside your package, high-traffic periods can slow things down in a process known as data packet loss.
<hr>
<h3>When should I consider switching providers?</h3>
If you experience any of these issues,&nbsp; you might want to consider switching to a new provider:
<ul>
<li>
Reliability &mdash; Your broadband speed is consistently slow, drops out regularly, or is otherwise unreliable and not up to the standards of your plan.
</li>
<li>
Poor customer service &mdash; if you aren&rsquo;t receiving an acceptable level of care when there is an issue, you should think about switching to a <a href="https://uk.trustpilot.com/review/communityfibre.co.uk">well-reviewed service provider</a>.
</li>
<li>
Cost &mdash; If you find a better deal with an alternative provider, it can be worth switching to a new plan altogether.
</li>
</ul>

Wondering how to improve your bandwidth? Maximise your broadband speed with our 9 handy tips to help you get back to streaming and browsing in no time.

How to Improve Bandwidth and Optimise Speed

Struggling with slow internet speeds and limited bandwidth? Try our tips to improve your connection and get back to enjoying online activities.

How to improve bandwidth: 9 swift methods

<a href="https://communityfibre.co.uk/why-full-fibre-is-best">Full fibre</a> broadband means you benefit from a super-fast, reliable internet connection, thanks to future-proof technology. You can say goodbye to unsustainable, old-fashioned copper cables in your network.
Until recently, having a &lsquo;fibre&rsquo; connection could mean you&rsquo;d be connected to a &lsquo;part-fibre&rsquo; network with older copper or &lsquo;cable&rsquo; connections in some areas.
However, after Ofcom discovered that <a href="https://www.ofcom.org.uk/phones-and-broadband/switching-provider/tackling-consumer-confusion-broadband-technology/">27% of customers</a> don&rsquo;t understand the terminology around full vs part-fibre broadband, they released new industry guidance. We&rsquo;re here to unpack what this means, what to expect from your broadband provider, and why it&rsquo;s important to have a full fibre broadband connection, as well as answering your questions:
<ul>
<li>
<a href="#definition" rel="follow">What does full fibre mean?</a>
</li>
<li>
<a href="#need" rel="follow">Do you need a full fibre connection?</a>
</li>
<li>
<a href="#installed" rel="follow">How is full fibre installed?</a>
</li>
<li>
<a href="#compare" rel="follow">Full vs part-fibre connections: what&rsquo;s the difference?</a>
</li>
<li>
<a href="#benefits" rel="follow">The benefits of full fibre broadband</a>
</li>
<li>
<a href="#how" rel="follow">How can I tell if my connection is full fibre?</a>
</li>
</ul>
 
<h2 id="definition">What does full fibre mean?</h2>
A full fibre broadband connection means that a fibre-optic cable runs directly from your broadband provider to your home or business. This is also known as &lsquo;<a href="https://communityfibre.co.uk/community-connect/blog/ftth-vs-fttp-vs-fttc#FTTP">Fibre-To-The-Premises</a>&rsquo; (FTTP.) As fibre-optic cables can transmit data at the speed of light, this means you receive a connection that is fast, reliable, and future-proof. Only a network which delivers solely full fibre to the premises can claim to be full fibre.
While more than half of the UK has access to full fibre, you may need to wait for it to be installed in your area before you can enjoy the full benefits.
In fact, the UK government has pledged that full fibre will be available to <a href="https://www.gov.uk/government/publications/bduk-corporate-plan-2024-to-2025/bduk-corporate-plan-2024-to-2025#:~:text=We%20will%20deliver%20gigabit%2Dcapable,gigabit%2Dcapable%20broadband%20by%202030.">85% of the map by 2025</a>, and nationwide by 2030. And with new fibre cables being installed all the time, it&rsquo;s likely you&rsquo;ll enjoy faster speeds (150+ Mbps) very soon! If you live in London, Surrey or Sussex, you can check if Community Fibre full fibre broadband is <a href="https://communityfibre.co.uk/#postcode-search-modal">available in your area</a>.
Essentially, full fibre broadband works in a much simpler way than part-fibre networks. Rather than being constantly rerouted through a mix of copper and fibre optic lines, the data you&rsquo;re paying for goes from your provider and through the network at lightspeed. When it arrives at your home, it is rapidly sent out from your router&rsquo;s WiFi signal to the device you&rsquo;re using- whether that&rsquo;s a laptop, phone, tablet or gaming system.
All homes and businesses on the <a href="https://communityfibre.co.uk/#residential-packages">Community Fibre</a> network are guaranteed a full fibre connection using the latest technology, allowing us to make sure you receive the same speeds for both uploads and downloads. For providers using a part-fibre network, the outdated technology will prevent them from delivering symmetrical speeds - and some even deliberately prevent matching upload and download speeds. As our network is 100% full fibre, there is no outdated technology pulling speeds down.
With unbeatable speeds at unbeatable prices ranging from 150 Mbps to <a href="https://communityfibre.co.uk/3-gigafast" rel="follow">3 Gbps</a>, we offer Fibre-To-The-Premises solutions that fit the needs of your household.
<h3 id="need">Do you need a full fibre connection?</h3>
While part-fibre connections might seem like enough for your household right now, the demand for data is constantly growing. That&rsquo;s why Ofcom is making it a priority for people to understand what they&rsquo;re signing up for from their broadband provider.
While growing demand for efficient, high-speed broadband means eventually full fibre will be a must across the country, there are many everyday scenarios that benefit from the reliability it offers today, such as:
<ul>
<li>
Households with a love of streaming, e.g. <a href="https://communityfibre.co.uk/tv">live TV</a> programs, <a href="https://communityfibre.co.uk/gaming">gaming</a>, or YouTube channels.
</li>
<li>
Households with many devices connected to the WiFi at any given time. You might live in a busy household with lots of people, each with their own devices, or live alone with many devices connected at once. Bandwidth is shared across all the connected devices, making it necessary to have a larger bandwidth by opting for a higher speed <a href="https://communityfibre.co.uk/#residential-packages">broadband package</a>.
</li>
<li>
Remote workers &mdash; <a href="https://communityfibre.co.uk/community-connect/blog/working-from-home-broadband-speed">WFH jobs</a> require a&nbsp; connection you can rely on, even during high-traffic periods and lousy weather. Video conferencing is essential for most home workers to connect with colleagues. For video calls,&nbsp; you don&rsquo;t just need fast download speeds to see and hear your colleagues, you also need fast upload speeds so they can see and hear you.
</li>
<li>
Students &mdash; More and more classes take place online, household Zoom calls have become a weekend tradition, and the pressure to submit coursework online is mounting. As a result, many people in higher education are <a href="https://communityfibre.co.uk/community-connect/blog/how-to-find-the-best-student-broadband-packages">looking for high-quality broadband</a> to support their efforts.&nbsp;
</li>
<li>
Small business owners &mdash; if your <a href="https://communityfibre.co.uk/business/why-full-fibre-is-best-for-business">business depends on the internet</a> for online operations, admin, emails, meetings, and marketing, you&rsquo;ll need 24/7 access to it all. And the faster your connection, the better.
</li>
</ul>
<h3 id="installed">How is full fibre installed?</h3>
If you do decide to make the <a href="https://communityfibre.co.uk/switching">switch</a> to a full fibre connection, you can expect a straightforward <a href="https://communityfibre.co.uk/installation-process-faqs">installation</a> process that usually takes up to two hours. Community Fibre engineers are available to install your connection Monday to Saturday from 8am and 5pm.
<ol>
<li>
We arrive and determine the best route for internal cabling and your router.
</li>
<li>
We drill a small hole into a wall close to a door, balcony or window to feed the fibre optic cable into your home.
</li>
<li>
We install the necessary tech such as the modem and router, and we wall mount the fibre socket. We&rsquo;ll also place any additional routers you might have ordered to maximise coverage throughout your home.
</li>
<li>
We&rsquo;ll connect up to two of your devices, and perform a speed test through a fixed connection and WiFi to ensure everything is working as expected.&nbsp;
</li>
<li>
We&rsquo;ll make sure to provide you with your username and password so you can connect all your other devices, and then we&rsquo;ll clean and tidy up after ourselves before leaving.
</li>
</ol>
 
<h2 id="compare">Full vs part-fibre connections: what&rsquo;s the difference?</h2>
We&rsquo;ve explained that part-fibre connections use a mix of cable, fibre and copper connections throughout their network, but how does this actually impact your broadband connection?
Part-fibre, or &lsquo;<a href="https://communityfibre.co.uk/community-connect/blog/ftth-vs-fttp-vs-fttc#FTTC">Fibre-To-The-Cabinet</a>&rsquo; (FTTC) broadband doesn&rsquo;t travel at the speed of light through some portions of the network, which means your connection speeds are slower than you&rsquo;d expect from full fibre. Copper connections are also impacted by the distance from your home to the local exchange, where your provider supplies the broadband, and signals can degrade over distance.
<h3>New guidance for broadband providers</h3>
The difference can be surprisingly confusing, especially because until recently some providers have claimed to offer a &lsquo;fibre&rsquo; connection when in fact they are offering Fibre-To-The-Cabinet. Thankfully, <a href="https://www.ofcom.org.uk/phones-and-broadband/switching-provider/tackling-consumer-confusion-broadband-technology/">Ofcom&rsquo;s recent guidance</a> means this deceptive language will be replaced with clarity. Under the <a href="https://www.thinkbroadband.com/news/10283-new-ofcom-guidance-on-broadband-marketing">new rules</a>, providers must:
<ul>
<li>
Remove ambiguous language &mdash; &lsquo;fibre&rsquo; on its own is not enough to clarify if a connection is part or full fibre, so this will now be clearly stated.
</li>
<li>
Explain broadband technology in detail &mdash; this means your questions will be answered in an accessible way by your provider.
</li>
</ul>
Simply put, part-fibre connections are generally slower and less reliable than full fibre broadband.&nbsp;
 
<h2 id="benefits">The benefits of full fibre broadband</h2>
So, how is full fibre broadband better than its traditional part-copper counterpart? There are six main benefits:
<h3>1. High-speed connectivity</h3>
Faster <a href="https://communityfibre.co.uk/community-connect/blog/broadband-speeds-guide">broadband speeds</a> are ideal for data-heavy activities like working from home, live <a href="https://communityfibre.co.uk/community-connect/blog/broadband-speed-for-4k-streaming">streaming</a>, gaming, and supporting multiple devices on the same connection at the same time.
For example, Community Fibre&rsquo;s most popular 1 Gbps package has an average upload/download speed of 920 Mbps, which is considered ultrafast. Our fastest plan, <a href="https://communityfibre.co.uk/3-gigafast">3 Gbps Premium</a> delivers a full-fibre connection that is lightning fast, even if you&rsquo;re live streaming on multiple devices, living in an area with high demand and high traffic periods, or if bad weather looms on the horizon.
<h3>2. Increased reliability</h3>
With a reliance on pure fibre optic cables instead of older technology, your network is less prone to signal degradation, so you can enjoy your connection regardless of weather or periods of high traffic. Community Fibre&rsquo;s network is <a href="https://communityfibre.co.uk/why-choose-community-fibre">up and running 99.9% of the time</a>, with no peak-time slowdowns.&nbsp;&nbsp;
<h3>3. Low latency</h3>
<a href="https://communityfibre.co.uk/community-connect/blog/how-ping-jitter-and-latency-affect-your-gaming-experience">Latency</a> refers to the time delay between sending information (the input), and the information being received and having an effect (the output). It is typically measured in milliseconds (ms). For example, let&rsquo;s say you are on a video call and there is a delay (or a lag) in the time it takes for your video and audio to reach the other person. Low latency is &lsquo;good&rsquo; latency, while high latency is &lsquo;poor&rsquo;. Full fibre offers lower latency, to keep your online experience smooth and seamless.&nbsp;
<h3>4. Future-proof sustainable technology</h3>
It&rsquo;s important to use sustainable alternatives wherever possible to help contribute to a better future. And for broadband, full fibre is the green choice&nbsp; that will keep everyone connected while limiting its environmental impact.
Full fibre broadband networks are built with high speed and high demand in mind. Signals travel at the speed of light, which means your connection won&rsquo;t suffer from an expanding population (with greater demands for data), increasingly smart (and bandwidth-demanding) technology, or even virtual reality systems. Fibre optic cables used to transmit signals are energy-efficient, requiring 70% less energy than copper cables to deliver faster connections.
Additionally, the materials used for fibre optics cables are more sustainable than traditional copper. While copper cables are made from non-renewable copper which has to be mined, fibre cables use ultra-clear glass made from sand. Not only this, but fibre optic cables have a longer lifespan than copper. This longevity reduces the need for regular maintenance, replacements or upgrades &mdash; and cuts down on unnecessary waste.
<h3>5. More secure</h3>
Fibre-To-The-Premises connections typically include encrypted data transmission and are less susceptible to signal degradation. This means your connection will be both stable and private, with an additional <a href="https://communityfibre.co.uk/community-connect/blog/how-to-set-up-a-secure-home-network">layer of security</a> between you and cybercriminals.
<h3>6. Increases property value</h3>
This isn&rsquo;t just a theory &mdash; a study by the Department for Digital, Culture, Media &amp; Sport found that having full fibre broadband can <a href="https://www.gov.uk/government/news/broadband-speed-boost-sees-home-values-jump-by-3500">add roughly &pound;3,500</a> to a property&rsquo;s value.
With more of the population working from home and increased dependency on a solid WiFi connection, more and more buyers are looking for homes already fitted with the luxury of full fibre broadband.
 
<h2 id="how">How can I tell if my connection is full fibre?</h2>
It can be difficult to understand if your broadband connection is full fibre or if you need to upgrade, especially if you&rsquo;re renting or don&rsquo;t know your building&rsquo;s history.
Here are a few signs you can look for:
<ul>
<li>
Speed &mdash; full fibre connections typically offer ultrafast speeds and <a href="https://communityfibre.co.uk/community-connect/blog/how-to-check-wifi-signal-strength">strong connections</a>. We recommend looking for 300+ Mbps. In addition, you can take a <a href="https://communityfibre.co.uk/speedtest">free broadband speed test</a> online fairly easily.
</li>
<li>
An ONT should be present &mdash; this often looks like a white box with the fibre cable connected, and can be wall-mounted.&nbsp;
</li>
</ul>
If you&rsquo;re still unsure, you can contact your provider to check what type of connection you have with them.
 
<h2>Start speedy browsing with Community Fibre</h2>
All <a href="https://communityfibre.co.uk/#residential-packages" rel="follow">Community Fibre broadband packages</a> use sustainable full fibre and come with no set-up fees for engineer callouts, as well as a 60-day satisfaction guarantee. If you&rsquo;re not happy with your broadband connection, neither are we &mdash; and you can leave with no exit fees.
If you&rsquo;re interested in upgrading to full fibre broadband, <a href="https://communityfibre.co.uk/#postcode-search-modal">check our availability here</a> to see if we can help.

Discover what full fibre means, and how you can be sure you’re getting the best broadband package available.

What is Full Fibre Broadband?

Full fibre broadband is fast, reliable, and future-proof. Learn more about how full fibre works and how it can elevate your online activity.

Understanding full fibre broadband

Thursday, 12th December, London: New broadband customers could save up to &pound;619 on their broadband bills₁ simply by switching to 100% full fibre thanks to <a target="_blank" href="https://communityfibre.co.uk/" rel="noopener">Community Fibre</a>.&nbsp;
&nbsp;
With packages from 150 Mbps to 3 Gbps, Community Fibre boasts speeds that are 43x faster than the UK average download speed, and 163x faster than the UK average upload speed₂ with a 70% saving versus the national provider₃ that runs over 99.9% of the time4 with no peak-time slowdown.&nbsp;
&nbsp;
Consistently beating all-comers including BT, Virgin, Sky and TalkTalk when it comes to price, new customers switching to Community Fibre could see savings of &pound;619 on their broadband bills over a 24-month period simply by switching to the faster, more affordable provider.&nbsp;
&nbsp;
See how Community Fibre&rsquo;s 100% full fibre 1 Gbps package compares with other providers below*:&nbsp;
&nbsp;
<table cellpadding="0" cellspacing="0" border="1" class="MsoNormalTable" style="width: 938px; border-collapse: collapse; height: 211.979px;">
<tbody>
<tr style="height: 11.4pt;">
<td style="width: 118.417px; border: 1pt solid windowtext; padding: 0cm;">
Provider Name&nbsp;
</td>
<td style="width: 120.25px; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-image: initial; border-left: none; padding: 0cm;">
Community Fibre
</td>
<td style="width: 112.75px; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-image: initial; border-left: none; padding: 0cm;">
Vodafone
</td>
<td style="width: 112.563px; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-image: initial; border-left: none; padding: 0cm;">
BT
</td>
<td style="width: 116.542px; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-image: initial; border-left: none; padding: 0cm;">
Sky
</td>
<td style="width: 114.667px; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-image: initial; border-left: none; padding: 0cm;">
Virgin Media
</td>
<td style="width: 114.406px; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-image: initial; border-left: none; padding: 0cm;">
TalkTalk
</td>
<td style="width: 116.604px; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-image: initial; border-left: none; padding: 0cm;">
Hyperoptic
</td>
</tr>
<tr style="height: 11.4pt;">
<td style="width: 118.417px; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding: 0cm;">
Product&nbsp;
</td>
<td style="width: 120.25px; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0cm;">
1 Gbps Fibre Broadband
</td>
<td style="width: 112.75px; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0cm;">
Full Fibre 910
</td>
<td style="width: 112.563px; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0cm;">
Full Fibre 900
</td>
<td style="width: 116.542px; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0cm;">
Full Fibre Gigafast Broadband
</td>
<td style="width: 114.667px; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0cm;">
Gig1
</td>
<td valign="top" style="width: 114.406px; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0cm;">
&nbsp;
Full Fibre 900
</td>
<td style="width: 116.604px; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0cm;">
Hyperfast
</td>
</tr>
<tr style="height: 11.4pt;">
<td style="width: 118.417px; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding: 0cm;">
Initial In Contract&nbsp; Monthly Cost&nbsp;
</td>
<td style="width: 120.25px; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0cm;">
&pound;25.00
</td>
<td style="width: 112.75px; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0cm;">
&pound;38.00
</td>
<td style="width: 112.563px; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0cm;">
&pound;44.99
</td>
<td style="width: 116.542px; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0cm;">
&pound;44.00
</td>
<td style="width: 114.667px; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0cm;">
&pound;40.99
</td>
<td style="width: 114.406px; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0cm;">
&pound;45.00
</td>
<td style="width: 116.604px; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0cm;">
&pound;40.00
</td>
</tr>
<tr style="height: 11.4pt;">
<td style="width: 118.417px; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding: 0cm;">
Total Additional Cost vs. Community Fibre including Price Increases&nbsp;
</td>
<td style="width: 120.25px; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0cm;">
-
</td>
<td style="width: 112.75px; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0cm;">
&pound;380.00
</td>
<td style="width: 112.563px; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0cm;">
&pound;547.76
</td>
<td style="width: 116.542px; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0cm;">
&pound;440.00**
</td>
<td style="width: 114.667px; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0cm;">
&pound;589.82**
</td>
<td style="width: 114.406px; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0cm;">
&pound;619.70
</td>
<td style="width: 116.604px; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0cm;">
&pound;363.00
</td>
</tr>
</tbody>
</table>
*Accurate as of 10/12/2024&nbsp;
**Providers without a fixed "Pounds &amp; Pence&rdquo; price rise policy do not have Price Increases included in their calculation. Virgin Media's current policy is: Monthly price shown will increase each April from April 2025 by the Retail Price Index rate of inflation announced in February each year plus 3.9%. Sky's current policy is: Prices may vary during your contract.&nbsp;
&nbsp;
Those who join can also enjoy fixed contract prices on all 24-month Community Fibre packages until April 2026*** as well as no set up fee.&nbsp;&nbsp;
 &nbsp;
LOWEST PRICE EVER: 1 Gbps Full Fibre broadband available at &pound;25/month on a 24-month contract with fixed contract prices until April 2025 as well as no setup fee. Ideal for heavy use households and great for live streaming ultra-high definition (UHD) content. Average wired download/upload speeds of 920 Mbps, with expected WiFi download/upload speeds of 450 - 700 Mbps.&nbsp;&nbsp;
&nbsp;
*** 24 months contracts - If your contract start date is between 10th December 2024 and 31st March 2025, your monthly price is fixed until April 2026, then increases by &pound;2 each year. At the end of your contract your price will increase by &pound;4 versus your last month.&nbsp;
&nbsp;
For new customers struggling to get online, Community Fibre also offers its own Full Fibre Essential 35 Mbps broadband at &pound;12.50/month. These discounted broadband deals are usually available for people on Universal Credit and other benefits. However, unlike most other providers, Community Fibre does not ask for proof of income support or government benefits &ndash; making it one of the most accessible and affordable social broadband tariffs on the market. More information about its Essential 35 Mbps Full Fibre broadband can be found at <a target="_blank" href="https://communityfibre.co.uk/35-mbps" rel="noopener">https://communityfibre.co.uk/35-mbps</a>.&nbsp;
&nbsp;
To find out more about the award-winning 100% full fibre provider, hailed by Which? as the UK&rsquo;s &lsquo;top-ranked broadband provider&rsquo;, new customers can head to <a target="_blank" href="https://communityfibre.co.uk/" rel="noopener">communityfibre.co.uk</a> or speak with a member of the team on 0808 196 6262 (Monday to Friday, 9am - 8pm, weekends and bank holidays, 9am - 5pm).&nbsp;
&nbsp;
End
&nbsp;
Contact&nbsp;
For more information, please contact <a target="_blank" href="mailto:press@communityfibre.co.uk" rel="noopener">press@communityfibre.co.uk</a> for all media enquiries.&nbsp;
 &nbsp;
Notes to editors&nbsp;
₁ Savings of up to &pound;619 based on data independently checked and verified by FDM UK (10/12/2024). <a target="_blank" href="https://communityfibre.co.uk/legal-stuff#promotional" rel="noopener">Ts&amp;Cs apply</a>.&nbsp;
₂ Source: UK average download and upload speeds are 69.4 Mbps and 18.4 Mbps, respectively - <a target="_blank" href="https://www.ofcom.org.uk/__data/assets/pdf_file/0032/267926/march-23-home-broadband-performance.pdf" rel="noopener">Ofcom UK Home Broadband Performance,</a> download average based on median. Published September 2023.&nbsp;
₃ Source: Savings compared to national providers: Based on 24-month contract on 1 Gbps Fibre Broadband.&nbsp;
4 Source: Community Fibre's network has been running for over 99.9% of the time every month since March 2022. Data is measured monthly across all consumer connected homes on Community Fibre's network.&nbsp;
&nbsp;
About Community Fibre&nbsp;
<a target="_blank" href="https://communityfibre.co.uk/" rel="noopener">Community Fibre</a> is London&rsquo;s best quality broadband, providing fast, affordable, sustainable connections for everyone. As of November 2023, it has passed 1.3 million homes across and around the capital, with more than 185,000 London-based businesses within 200 metres of Community Fibre&rsquo;s network footprint. Using the UK&rsquo;s best broadband technology, it is bringing Gigafast broadband at unbeatable speeds and prices to the capital, helping Londoners do more and be more. Community Fibre also operates in parts of Surry and Sussex under its own brand, where prior to May 2024 it was operating as Box Broadband.&nbsp;
 &nbsp;
As the Best Internet Provider network on Trustpilot, commanding an &lsquo;Excellent&rsquo; rated service with more than 47,000 5-star reviews (December 2024), Community Fibre offers speeds of up to 3 Gbps for consumers &ndash; up to 43x faster than the UK average download speed and 163x faster than the UK average upload speed, as well as broadband packages of up to 10 Gbps for businesses.&nbsp;
 &nbsp;
In March 2024, Community Fibre achieved the top ranking by Which? in its 2024 customer satisfaction survey, as well as the UK&rsquo;s #1 leading broadband provider by Broadband Savvy (August 2023). Community Fibre was awarded 2023&rsquo;s Best Alternative Network by Uswitch. In November 2024, Community Fibre was recognised at the Internet Service Provider Association (ISPA) Awards as the UK&rsquo;s Best Consumer ISP in its category for the fifth consecutive year. Most recently, it picked up award wins for Consistent Quality, Download Speed, Upload Speed, Reliability Experience and Video Experience on Opensignal&rsquo;s London Regional Fixed Broadband Experience Table (December 2024).&nbsp;
&nbsp;

New broadband customers could save up to £619 on their broadband bills simply by switching to 100% full fibre thanks to Community Fibre

Save £619 on broadband by switching to Community Fibre

New broadband customers could save up to £619 on their broadband bills simply by switching to 100% full fibre thanks to Community Fibre.

Save £619 on broadband bills simply by switching broadband provider

<a href="https://communityfibre.co.uk/switching">Switching broadband</a> has historically been a daunting process. You would previously have had to consider the potential service disruption, communicate the change between your current and new provider &ndash; taking up a lot of your time and effort.
Thankfully, a new development in the industry is set to make everything a lot simpler &mdash; and more painless. If you&rsquo;re looking to switch to full fibre broadband or simply a different provider, One Touch Switching is the way to go.
 
<h2>What is One Touch Switching?</h2>
If you&rsquo;re thinking of switching broadband providers, One Touch Switching (OTS) means you&rsquo;ll only need to contact your chosen new broadband provider to start the process. This applies whether your new provider uses the same network as your old one, or if you&rsquo;re switching to a completely new full fibre network.
While the OTS process was <a href="https://www.ofcom.org.uk/phones-and-broadband/switching-provider/simpler-broadband-switching-is-here/">announced by Ofcom</a> in late 2019, it did not become mandatory until September 2024. From this point, all you will have to do is alert your new provider &mdash; they will handle the process, and you can enjoy your new broadband services.
<h3>Options for switching broadband</h3>
There are two options to choose from if you are thinking of switching broadband providers:
<ul>
<li>
Classic switching between networks &mdash; this &lsquo;traditional&rsquo; method involves two-provider coordination involving you arranging cancellation and installation dates between both providers.
</li>
<li>
One Touch Switching, also known as one-touch switch, means you only need to discuss your switch and exchange personal details with your new broadband provider &mdash; they&rsquo;ll handle the rest.
</li>
</ul>
You will face early termination charges from your current provider, if you switch while still in your contract. However, some people find this cost is worth it if they&rsquo;re switching to a higher-quality broadband service &ndash; especially if that is cheaper!
 
<h2>What are the challenges around switching broadband?</h2>
Before the wider availability of One Touch Switching, <a href="https://www.ofcom.org.uk/siteassets/resources/documents/research-and-data/multi-sector/pay-tv-complaints/2024/switching-experience-tracker-2024---data-tables.pdf">20% of people considered switching their broadband</a> in 2024, only to delay or decide not to. This is because the process of switching could be drawn out and inconvenient, with roadblocks such as:
<ul>
<li>
Unknown cancellation fees &mdash; lack of clarity on exit fees can make it challenging to know if this cost is within a household's budget.
</li>
<li>
Downtime between services &mdash; this can range from hours to days or even weeks (in rare cases). Some providers can take weeks to get appointments set up, which just isn&rsquo;t feasible for many people - such as <a href="https://communityfibre.co.uk/community-connect/blog/working-from-home-broadband-speed">remote workers</a> who rely on a consistent at-home connection for their jobs. Community Fibre can install within 48 hours to keep the whole process as hassle-free as possible.
</li>
<li>
New installations &mdash; in some cases you may move to a new property where full fibre broadband has never been <a href="https://communityfibre.co.uk/installation-process-faqs">installed</a>. If that&rsquo;s the case, you&rsquo;ll need to arrange for your new provider to send an engineer out to you. Depending on how close your home is to their network, this can take some time to complete. We can install within hours if you&rsquo;re moving into a property with an existing Community Fibre connection.
</li>
<li>
Fear of the unknown &mdash; from being unsure if you&rsquo;re getting a better <a href="https://communityfibre.co.uk/deals">deal</a> to worrying that you&rsquo;ll receive lower speeds for your trouble, many worry that a new provider won&rsquo;t resolve their challenges &mdash; even if they aren&rsquo;t 100% happy with their current arrangement.
</li>
<li>
Incentives from your old provider to keep you &mdash; some broadband services will offer you incentives to stay, which can lead to multiple phone calls and long periods of re-evaluating if switching is really the best action for you.
</li>
</ul>
In the past, many of these factors have come together to stop people from switching to better deals or providers that suit their needs.
 
<h2>How does One Touch Switching work?</h2>
In simple terms, One Touch Switching works like this:
<ol>
<li>
You choose a new provider. This often involves researching bandwidth, plan pricing, download/upload speed, and connection type to make sure your new provider can meet your needs. Bandwidth is shared across all devices, so you&rsquo;ll need higher bandwidth capacity to keep up with the demand when there are lots of devices connected. Community Fibre&rsquo;s <a href="https://communityfibre.co.uk/#residential-packages">broadband packages</a> offer speeds up to <a href="https://communityfibre.co.uk/3-gigafast">3 Gbps</a> to meet the needs of everyone in your household.
</li>
<li>
You place an order with your new provider requesting OTS. They&rsquo;ll contact your old provider who will send you information to explain any early termination fees and other details you need to make an informed decision and officially begin your <a href="https://help.communityfibre.co.uk/signing-up/switching/what-is-switching-one-touch-switching">one-touch switch</a>. Share your details with your new provider to allow them to match up your details correctly and proceed with OTS. The surest way to get a match is to use the details as shown on your bill from your current provider. If they are unable to find a match, then you&rsquo;ll still be able to switch, but you&rsquo;ll have to use the old method!
</li>
<li>
Your new provider coordinates your switch. They will agree a start date with you, and then tell the old provider what the switchover date is. Unlike the old process, you don&rsquo;t need to contact your current provider.
</li>
<li>
Your new provider sets up your service. They will let your old provider know when this has been done. Once your old provider gets this notification, they will <a href="https://help.communityfibre.co.uk/signing-up/switching/what-is-the-cancellation-and-switching-process-arranged-by-community-fibre">cancel your contract</a> with them and send you a final bill for any outstanding charges or credit due. This ensures you don&rsquo;t experience any service downtime, as if the new provider has any problems getting you set up, the old provider can continue to provide service &mdash; so you can get through the switch seamlessly.
</li>
<li>
You can sit back and enjoy a seamless transition to the broadband of your choosing. In some cases, you won&rsquo;t even need to wait for an engineer to visit before your connection is live.
</li>
</ol>
 
<h2>The benefits of One Touch Switching</h2>
As you can already imagine, One Touch Switching provides a significant improvement on traditional methods of changing broadband. These benefits include:
<h3>Simplified broadband switching process</h3>
You don&rsquo;t have to act as a go-between caught in the middle of your old and new providers. This means no more lengthy calls and conversations trying to convince you to stay with your old provider, and a simpler experience overall.
<h3>Save time and enjoy your new broadband faster</h3>
With your new provider handling communications, service cancellations and setup, you&rsquo;re less likely to experience any errors or speedbumps along the way. This means a faster setup with no downtime compared to previous methods of switching, as well as fewer forms for you to fill out along the way.
<h3>Fewer issues overall &mdash; and automatic resolution</h3>
Not only does your new provider handle the switching process, but you&rsquo;ll also enjoy simplified problem resolution with One Touch Switching. Most switching-related technical or admin issues can be dealt with before you&rsquo;re even aware of them. At the very least, you won&rsquo;t be a liaison between providers, and your direct involvement won&rsquo;t be necessary. All you need to do is wait for your new provider to sort out any issues.
<h3>Better prices and services for you&nbsp;</h3>
With One Touch Switching becoming the new industry standard thanks to Ofcom, this means the pressure is on for providers to provide the <a href="https://communityfibre.co.uk/why-choose-community-fibre">best possible switching experience</a> for you.
Ultimately, broadband customers can expect a better experience across the board, with more freedom of choice as the result of OTS.
 
<h2>One Touch Switching with Community Fibre</h2>
<a href="https://communityfibre.co.uk/switching">Community Fibre</a> makes switching hassle-free and risk-free, with some switches taking <a href="https://www.thinkbroadband.com/news/10284-community-fibre-expecting-a-positive-impact-from-one-touch-switching">as little as 48 hours</a> to complete. With a commitment to OTS, you can expect continued excellence from your broadband connection when you <a href="https://communityfibre.co.uk/why-choose-community-fibre">choose us</a>.
<a href="https://communityfibre.co.uk/#residential-packages">Explore Community Fibre&rsquo;s broadband packages</a> and discover unbeatable speeds at unbeatable prices.

We answer the question ‘what is one touch switching?’ (OTS) and show how it will change your experience of switching broadband providers. Read more.

One Touch Switching: Fast & Simple Broadband Changes

Switching broadband is now easier with One Touch Switching. Learn what OTS means for you.

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