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300 Mbps 24 August

CF 300 Mbps 24 months

Sky 300

BT Full Fibre 300 [April Campaign]

Virgin media

Virgin 300mbps Comparison 12 months

EE  Fibre Max 300 [April Campaign]

Plusnet 300

Gnetwork 300

300 Mbps

1 Gig 1 Gbps annual 24 (2)

CF 1gbps 24 months MAIN TABLE 

Sky Gigafast 24 months MAIN TABLE

Virgin 1 Gig Comparison 24 months

Hyperoptic

Hyperoptic Hyperfast Comparison 24 months

TalkTalk Future Fibre 900 24 months

EE 1Gig 24 months

BT 1GigComparison 24 months MAIN TABLE

Vodafone

Vodafone 1 Gig 12 months

Plusnet Full Fibre 900

G.Network Gigafast

1 Gbps

3Gig 3 Gbps annual 24

Discover 3 GigaFast

3 Gbps

43x faster than the UK download average*&nbsp; 163x faster than the UK upload average*&nbsp;
*UK average download and upload speeds are 69.4 Mbps and 18.4 Mbps respectively. Source: Ofcom - UK Home Broadband Performance - Published: 14th September 2023.

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<a href="https://communityfibre.co.uk/">Community Fibre</a>, London&rsquo;s best quality broadband announces today that it is going all-in on leading cloud provider Amazon Web Services (AWS), migrating its customer services and implementing AWS technology to enhance consumer experiences, as it expands its rapid roll out across London and the South East to reach 2.2 million homes and businesses with its full-fibre, multi-gigabit-capable broadband by the end of 2024.
Community Fibre&rsquo;s mission is to deliver 100% full fibre broadband to all of the London communities it serves, helping to provide residents with opportunities for education, training, employment, social inclusion, and community projects by supplying community spaces across the city with free 1 Gbps fibre connection.
In October 2022, the Internet Service Provider (ISP) announced that it had signed&nbsp;a new finance facility of &pound;985m&nbsp;to support its network expansion, as unlike most providers, Community Fibre builds, operates and owns its dedicated 100% full fibre network with its advanced technology. Therefore, it does not rely on any other provider&rsquo;s cables to deliver fast and reliable 100% full fibre broadband directly into individual properties. Currently, more than 1 million residential properties are able to connect to its fibre broadband services in the London and the South East.&nbsp;
To support its exponential build, Community Fibre is working with AWS in a bid to evolve its critical IT infrastructure services, such as its customer Contact Centre, Marketing outreach, and Network analytics onto AWS, as well as using a number of AWS services to help scale and better serve its growing customer base. The critical move will allow the broadband provider to continue digitalising both technically and financially, as well as engaging new partners using AWS Marketplace, a curated digital catalogue that makes it easy for businesses to discover, procure, entitle, provision, and manage third-party software, data and services.
Community Fibre is enhancing the customer experience by upgrading its existing Contact Centre and migrating it to Amazon Connect, an easy-to-use <a href="https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-glossary.html#omnichannel-def">omnichannel</a>&nbsp;cloud contact centre offering superior, low-cost customer service using machine learning (ML). &nbsp;This enables &nbsp;Community Fibre to create more personalised experiences for customers and manage larger call volumes.&nbsp; The migration was completed in 12-weeks instead of 12-months, allowing the broadband provider to continue to cope with the demands of a customer base that is rapidly growing, whilst reducing the propensity to call rates per customer.&nbsp;This new technology has enabled Community Fibre to grow its digital channels, providing an omni-channel experience and starting to personalise the delivery of customer experiences, as well as helping the ISP to consolidate Box Broadband, which it acquired in 2021, into a single platform.
Community Fibre is also expanding its use of AWS products to include AWS artificial intelligence (AI) and ML services to build new functionalities for its customers, including the launch of several new features including Self Service, Advanced Personalisation Services, Improved Broadband Diagnostics, Robotic Responses, and out of hours chat services.
Chris Williams, Chief Information Officer, Community Fibre, said: &ldquo;Historically, we've held a fantastic relationship with Amazon Web Services across many functions, so we're delighted to now be working with the cloud provider to help scale and grow our business. The use of Amazon Connect will continue to be central to Community Fibre's IT strategy, helping to enhance the digital experiences we provide to our customers and vendors as we grow.&rdquo;
Joe Carroll, General Manager of Digital Native Businesses, EMEA, Amazon Web Services said: &ldquo;We are committed to helping UK businesses to innovate and grow with the cloud. Community Fibre is an example of a digital innovator that is using cloud to transform the market it operates in and compete at scale with a great customer experience. We are excited to work alongside Community Fibre to use cloud to bring new services to market faster, enhance the customer experience, and underpin its expansion.&rdquo;
Other AWS services used to power Community Fibre&rsquo;s critical operations include Amazon Elastic Compute Cloud (Amazon EC2) for elastic compute, Amazon Simple Storage Service (Amazon S3) for cloud object storage, Amazon Aurora for building and managing relational databases, Amazon CloudWatch for monitoring and managing the provision of data and actionable insights, Amazon Kinesis for processing and analysing streaming data at scale, and Amazon GuardDuty for security and threat detection.
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Community Fibre, London’s best quality broadband announces today that it is going all-in on leading cloud provider Amazon Web Services (AWS)

Community Fibre partners with Amazon Web Services (AWS)

London’s best quality broadband announces today that it is going all-in on leading cloud provider Amazon Web Services (AWS), migrating its customer services and implementing AWS technology to enhance consumer experiences, as it expands its rapid roll out across London and the South East to reach 2.2 million homes and businesses with its full-fibre, multi-gigabit-capable broadband by the end of 2024.

Community Fibre goes all-in with Amazon Web Services to transform London’s full fibre broadband market

<h3>Community Fibre upgrades its social tariff broadband from 20 Mbps to 35 Mbps.</h3>
&nbsp;
Wednesday, 13th September 2023, London UK: <a href="https://communityfibre.co.uk/">Community Fibre</a>, London&rsquo;s best quality broadband, has upgraded its social tariff broadband, almost doubling in speed from 20 Mbps to 35 Mbps for just &pound;12.50/month.
With same full fibre download and upload speeds, its Essential 35 Mbps social tariff can support multiple connected devices in a home, as well as seamless streaming of Full HD on-demand TV shows.&nbsp;

<h3>What is a social tariff?</h3>
With people worrying about their finances and bills, the UK Government has worked with internet service providers to deliver low-cost broadband and phone packages called social tariffs. According to Ofcom, 4.2 million UK households are eligible to access one<a name="_ftnref1"></a><a href="#_ftn1">[1]</a>.
These discounted broadband deals are usually available for people on Universal Credit and other benefits. However, unlike most other providers, Community Fibre does not ask for proof of income support or government benefits &ndash; making it one of the most accessible social broadband tariffs on the market.
At &pound;12.50/month it is also one of the cheapest and is available to residents in London on its network footprint.&nbsp;Its Essentials 35 Mbps package also comes with a Linksys Dual-Band Mesh WiFi 5 router to optimise your WiFi experience<a name="_ftnref2"></a><a href="#_ftn2">[2]</a>.
<div></div>
Graeme Oxby, CEO of Community Fibre said:&nbsp;&ldquo;Getting online is a necessity to lead a normal life in the modern world. If people are priced out of broadband, they won&rsquo;t be able to carry out essential everyday tasks including applying for jobs, paying bills, or booking medical appointments. 
Our Essential tariff is the most accessible social tariff in the country available to anyone, not just those who can prove eligibility. By increasing the speed to 35 Mbps, we ensure more people from the most vulnerable households can benefit from.&rdquo;&nbsp;
<div></div>
To sign up for Community Fibre, which is rated &lsquo;Excellent&rsquo; on Trustpilot with over 31,000 5-star reviews (September 2023), new customers can head to <a href="https://communityfibre.co.uk/35-mbps">communityfibre.co.uk/35-mbps</a>, or speak with a sales representative on <a href="tel:08081966262">0808 196 6262</a>.
If an existing Community Fibre customer is struggling to keep up with their broadband payments, they can get in touch with our customer services team on&nbsp;<a href="tel:08000820770">0800 082 0770</a>&nbsp;to discuss their options which might include switching to the Essential tariff.  &nbsp;


ENDS
Contact
For more information, please contact&nbsp;<a href="mailto:press@communityfibre.co.uk">press@communityfibre.co.uk</a>&nbsp;for all media enquiries.
&nbsp;
<h3>About Community Fibre</h3>
<a target="_blank" href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcommunityfibre.co.uk%2F&amp;data=05%7C01%7Cjoshua.speers%40communityfibre.co.uk%7C595898c0e54b479c629208db8782f217%7C9b815220966540cab398be4e27fc09d2%7C0%7C0%7C638252768993470358%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=9Hq9HymWho00dIj5mwPjhJ0g2m48L%2F0N71OCDZbrg%2F4%3D&amp;reserved=0" rel="noopener">Community Fibre</a> is London&rsquo;s best quality broadband,&nbsp;providing&nbsp;fast, affordable, sustainable connections for everyone.&nbsp;As of July 2023, it has passed 1 million homes across the capital, with more than 212,000 London-based businesses within 100 meters of Community Fibre&rsquo;s network footprint.&nbsp;Using the UK&rsquo;s best broadband technology, it is bringing&nbsp;Gigafast&nbsp;broadband at unbeatable prices to the capital, helping Londoners do more and be more.
Community Fibre also operates the Box brand in Surrey and Sussex with 50,000 additional homes passed.&nbsp;
As the Best &lsquo;Internet Provider&rsquo; on Trustpilot, commanding an &lsquo;Excellent&rsquo; rated service with over 31,000 5-star reviews (September 2023), Community Fibre offers speeds of up to 3 Gbps for consumers &ndash; up to 45.9x faster than the UK average download speed and 193.5x faster than the UK average upload speed, as well as broadband packages of up to 10 Gbps for businesses. In August 2023, it was also named by Broadband Savvy as the UK&rsquo;s #1 leading broadband provider.
Community Fibre was awarded 2023&rsquo;s Best Alternative Network by Uswitch, as well as the UK&rsquo;s Best Consumer ISP (few than 100k customers) for the third consecutive year in a row at the Internet Service Provider Association (ISPA) Awards 2022, in addition to being recognised as the Best Business Internet Service Provider by the same association.&nbsp;

<div><hr align="left" width="33%" size="1"></div>
<a name="_ftn1"></a><a href="#_ftnref1">[1]</a> Source: Ofcom - <a href="https://www.ofcom.org.uk/news-centre/2022/millions-of-low-income-families-missing-annual-broadband-saving#:~:text=Special%20discounted%20broadband%20packages%20%E2%80%93%20sometimes,just%201.2%25%20of%20those%20eligible.">Millions of low-income families missing out on &pound;144 annual broadband saving - Ofcom</a>
<a name="_ftn2"></a><a href="#_ftnref2">[2]</a> There is a small &pound;14.95 set up fee for 12-month Community Fibre contracts.
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Community Fibre, London’s best quality broadband, has upgraded its social tariff broadband, almost doubling in speed from 20 Mbps to 35 Mbps

UK’s most accessible social tariff is now even faster

Community Fibre, London’s best quality broadband, has upgraded its social tariff broadband, almost doubling in speed from 20 Mbps to 35 Mbps for just £12.50/month.

#broadband-savings

Community Fibre goes all-in with Amazon Web Services to transform London’s full fibre broadband market

UK’s most accessible social tariff is now even faster

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