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Online shopping may be the most useful feature to come out of the internet so far. After all, it&rsquo;s convenient, offers better prices and flexible payment options, and you don&rsquo;t have to get off the sofa to find great products.
However, for beginners, it can be challenging to find the right online shops while <a href="https://communityfibre.co.uk/community-connect/blog/how-to-spot-an-online-scam-age-uk">steering clear of scams</a>.
In this guide to getting started with online shopping, we&rsquo;ll cover the essentials, like how to:
<ul>
<li>
<a href="#choose" rel="follow">Choose the right vendor</a>
</li>
<li>
<a href="#staysafe" rel="follow">Stay safe while online shopping</a>
</li>
<li>
<a href="#find" rel="follow">Find the right items</a>
</li>
<li>
<a href="#additems" rel="follow">Add items to your basket</a>
</li>
<li>
<a href="#time" rel="follow">Ensure everything arrives on time</a>
</li>
<li>
<a href="#pay" rel="follow">Safely and securely pay for your items online</a>
</li>
</ul>
If any of that sounds confusing, don&rsquo;t worry &mdash; we&rsquo;ll explain on the way.
 
<h2>How to shop online: 6 steps to get started</h2>
Being able to shop online means you can shop at any time, at multiple stores around the world, and can receive almost any item you need right to your doorstep. All you need is a <a href="https://communityfibre.co.uk/#residential-packages">good broadband connection</a>, and to follow these steps:
<h3 id="choose">1. Choose a trustworthy online shop</h3>
Just like you wouldn&rsquo;t shop at a brick-and-mortar store with broken windows and missing stock, it&rsquo;s important to choose a secure online store as well. Safe websites often have a padlock in the browser bar, or when you click &lsquo;view site information&rsquo; in the top left of the bar.&nbsp;
<img src="https://cdn.buttercms.com/nCJp3CDRaO0GGqYMZhvb" alt="The padlock in the browser shows a website has a secure connection." width="405" height="393">
To determine if you&rsquo;ll find quality goods, you should also look at the reviews. Don&rsquo;t just look at reviews on the store website, but use third parties like <a href="https://uk.trustpilot.com/review/communityfibre.co.uk">Trustpilot</a> to see experiences from real customers.
The sites below are known for their high product quality. Most also offer buyer protection for certain payments, so your money will be refunded if you don&rsquo;t receive your order:
<ul>
<li>
<a href="https://www.johnlewis.com/">John Lewis</a> &mdash; For high-quality products across homeware, fashion, and technology departments
</li>
<li>
<a href="https://www.amazon.co.uk/">Amazon</a> &mdash; For almost any product, from food to clothes, books and electronics
</li>
<li>
<a href="https://www.marksandspencer.com/">Marks &amp; Spencer</a> &mdash; For clothing, food, or home goods
</li>
<li>
<a href="https://www.asos.com/">ASOS</a> &mdash; For clothing and shoes
</li>
<li>
<a href="https://www.currys.co.uk/">Currys</a> &mdash; For electronics and household appliances
</li>
<li>
<a href="https://www.boots.com/?srsltid=AfmBOoq-azrrQVcTEkOhITNhzeCEfPoWy6zbL3Lz5aDfd3kUwV58S_ln">Boots</a> &mdash; For anything you&rsquo;d usually buy at the pharmacy
</li>
</ul>
Depending on the vendor you choose, you may need to create an account on their site before making purchases. If that&rsquo;s the case, be sure to use a <a href="https://communityfibre.co.uk/community-connect/blog/what-is-password-security">strong password</a> and email address you can easily access.&nbsp;
<div align="center">
<table border="1" style="border-collapse: collapse; width: 42.5883%; height: 82.8403px; border-width: 1px; border-spacing: 2px; background-color: #f4f4f4;"><colgroup> <col style="width: 100%;"> </colgroup>
<tbody>
<tr style="height: 82.8403px;">
<td style="text-align: center;">
Top tip: When shopping online, remember that returns and refunds are not always possible. It&rsquo;s also impossible to &lsquo;try before you buy&rsquo;, so always double-check any small print or sizing information to be sure you&rsquo;re making the right decision.
</td>
</tr>
</tbody>
</table>
</div>
<h3 id="staysafe">2. Stay safe while you shop online</h3>
If you don&rsquo;t take steps to <a href="https://communityfibre.co.uk/community-connect/blog/how-to-avoid-online-scams">protect yourself online</a>, you can run into some nasty risks, such as:
<ul>
<li>
Identity theft
</li>
<li>
Lost money
</li>
<li>
Data breaches
</li>
<li>
Misplaced products that don&rsquo;t arrive
</li>
<li>
Low quality products you can&rsquo;t use
</li>
</ul>
To combat this, you should always install antivirus software such as <a href="https://communityfibre.co.uk/norton">Norton&trade; 360 Premium</a> to <a href="https://communityfibre.co.uk/community-connect/blog/what-is-device-security">keep your devices safe</a> from malware and viruses. You should also:
<h4>Use a secure vendor</h4>
Aside from looking for the padlock on the browser bar, a simple way to tell if a website is secure is to look at the URL. If it&rsquo;s safe to use, the URL will start with &lsquo;https&rsquo; &mdash; the S stands for &lsquo;secure&rsquo;.
<img src="https://cdn.buttercms.com/3dCZ5xbIQImRlvQPWP3w" alt="https can be seen for the Community Fibre website address">
<h4>Always check the reviews</h4>
A quick Google search will usually tell you if an online shop is secure or not. Avoid trusting reviews on the website itself, as some fake stores will simply make up reviews and show these as if they are real.
Instead, look for reviews on trustworthy third-party sites, or check the reviews for individual items if you&rsquo;re using a marketplace like Amazon.
<img src="https://cdn.buttercms.com/zBgXVK7vSQOKmlrx6KA3" alt="A five-star review for Community Fibre on TrustPilot.">
(Source: <a href="https://uk.trustpilot.com/reviews/670ea03eb20f32e4d0e632f2">Trustpilot</a>)
If you&rsquo;re using a marketplace like <a href="https://www.ebay.co.uk/">Ebay</a> or <a href="https://www.etsy.com/uk/">Etsy</a>, you should also check the reviews for the seller you&rsquo;re considering, and if possible send them a message before you buy from them. This will help you decide if they are trustworthy or <a href="https://communityfibre.co.uk/press/uk-scamdemic-half-of-over-60s-put-off-surfing-the-web-due-to-rise-in-internet-scams">a potential scammer</a>.&nbsp;
<h4>Use a trustworthy payment service</h4>
When you use a trustworthy payment service, it adds an extra layer of protection between you and any vendor who may not be genuine.
For example, <a href="https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security">PayPal offers buyer protection</a> in the event that you never receive the item you ordered. Ebay, Etsy and Amazon are also known for their speedy customer service and refunds in the rare case that an order doesn&rsquo;t arrive or you receive the wrong item.
<h3 id="find">3. Search for the right items</h3>
Most websites make it easy to find what you&rsquo;re looking for, with a search bar and filters for sizes, colour, and sorting by price.
<img src="https://cdn.buttercms.com/MRbrMUJgQOeiNPiVFtFA" alt="Product filters and details which can be used when shopping online">
(Source: <a href="https://www.amazon.co.uk/">Amazon</a>)
The product description will typically include dimensions and sizing information, as well as describing the material and care instructions so you can avoid any unpleasant surprises when your product arrives. It&rsquo;s also worth checking the returns policy before you make any decisions, just in case there are any mistakes in the product description, or if the product isn&rsquo;t as you expected.
Finally, always check the product reviews to see if other people find the product to be satisfactory &mdash; or if they advise steering clear.
<h3 id="additems">4. Add items to your cart or basket</h3>
Once you&rsquo;ve decided what item is best, you&rsquo;ll need to select the colour, size, and quantity you&rsquo;ll need. Sometimes you can save money by subscribing to receive products regularly.&nbsp;
Once you&rsquo;re sure you&rsquo;ve selected the right item, simply add it to your basket and you&rsquo;re 80% there.&nbsp;
<div align="center">
<table border="1" style="border-collapse: collapse; width: 42.5883%; height: 73.0695px; border-width: 1px; border-spacing: 2px; background-color: #f4f4f4;"><colgroup> <col style="width: 100.051%;"> </colgroup>
<tbody>
<tr style="height: 73.0695px;">
<td style="text-align: center;">
Top tip: If you&rsquo;re not ready to buy the product just yet, you can bookmark the page. If you&rsquo;re extra-organised, most sites offer an option to add the item to a shopping or wish list, making it easy to find your favourites again.
</td>
</tr>
</tbody>
</table>
</div>
<h3 id="time">5. Select your shipping times and preferences</h3>
With your items in your cart, it&rsquo;s time to check out. You&rsquo;ll need to add your shipping address and shipping method, as well as review your order details.
If you need your item by a certain date, it&rsquo;s worth checking when it&rsquo;s due to arrive. Standard shipping typically takes five days or more, while many sites offer expedited shipping within one to two business days, usually for an extra charge.
You&rsquo;ll typically receive communication when your order:
<ul>
<li>
Is confirmed and being prepared by the shop
</li>
<li>
Ships and is on its way to you
</li>
<li>
Is due to arrive
</li>
</ul>
<div align="center">
<table border="1" style="border-collapse: collapse; width: 42.5883%; height: 73.0695px; border-width: 1px; border-spacing: 2px; background-color: #f4f4f4;"><colgroup> <col style="width: 100.051%;"> </colgroup>
<tbody>
<tr style="height: 73.0695px;">
<td style="text-align: center;">
Top tip: Make sure delivery is scheduled for a date and time when you&rsquo;ll be in the house. This will avoid any delays. Don&rsquo;t worry if you make a mistake &mdash; some websites ensure that orders can be tracked or changed if you catch them quickly after placing your order, while others require you to cancel your order and re-do it.
</td>
</tr>
</tbody>
</table>
</div>
<h3 id="pay">6. Pay for your items online</h3>
<img src="https://cdn.buttercms.com/E0LAWX4SHyVgXRoiaU05" alt="PayPal app on a mobile device." width="392" height="294" style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">
There are several ways to pay for your items online:
<ul>
<li>
Credit/debit cards &mdash; These are the most common form of payment for online purchases, as they offer a good mix of convenience and security.
</li>
<li>
PayPal &mdash; This digital wallet enables you to safely store your payment information and buy items without giving your card information directly to a retailer.
</li>
<li>
Gift cards &mdash; Many online retailers accept gift cards as a form of payment, but these are often subject to certain rules and qualifications before you can use them.
</li>
</ul>
<div align="center">
<table border="1" style="border-collapse: collapse; width: 42.5883%; height: 97.0695px; border-width: 1px; border-spacing: 2px; background-color: #f4f4f4;"><colgroup><col style="width: 100.051%;"></colgroup>
<tbody>
<tr style="height: 97.0695px;">
<td style="text-align: center;">
Top tip: No matter which payment method you choose, make sure you check what buyer protections are in place. If you&rsquo;ve already made a payment and aren&rsquo;t sure if the seller was safe, keep an eye out for any suspicious or unexpected charges to your account, and report any unauthorised activity to your bank.
</td>
</tr>
</tbody>
</table>
</div>
 
<h2>The benefits of online shopping</h2>
Why should you choose online shopping over visiting typical brick-and-mortar stores in person? For some, it&rsquo;s a case of not being able to leave the house, or not having time to visit stores within their normal opening hours. Most people choose online shopping for the following reasons:
<ul>
<li>
It&rsquo;s convenient &mdash; You don&rsquo;t need to leave your house, commute to the nearest shop, or deal with long lines and frustrating crowds.&nbsp;
</li>
<li>
It offers a wide product selection and easy comparisons &mdash; You can easily find good deals on exactly the item you&rsquo;re looking for. If you&rsquo;re not sure, you can compare prices and reviews for similar products. This also makes it great for finding suitable gifts on any occasion.&nbsp;
</li>
<li>
There is no closing time &mdash; Most online stores offer 24/7 availability, so you can browse early in the morning or late into the night. Online shopping will always fit your schedule.
</li>
<li>
It&rsquo;s fast &mdash; you can find high-quality items and checkout in minutes. When you factor in at-home and next-day delivery options, things get even quicker.
</li>
<li>
You&rsquo;re usually guaranteed quality &mdash; If you check reviews, select well-rated brands, and shop at well-known websites, you&rsquo;ll be more likely to choose a product you&rsquo;ll enjoy for years to come.
</li>
<li>
It&rsquo;s good for your budget &mdash; It&rsquo;s easy to compare prices, sort products by price (low to high) and filter your searches to find the best discounts or sales.
</li>
</ul>
 
<h2>Shop securely online with Community Fibre</h2>
Ready to get started shopping online? To do so safely, you&rsquo;ll need a secure broadband connection and best-in-class antivirus software.
That&rsquo;s why we offer a bundle of full-fibre broadband with <a href="https://communityfibre.co.uk/norton">Norton&trade; 360 Premium</a>. This offers bank-grade encryption to protect your data and <a href="https://communityfibre.co.uk/community-connect/blog/how-to-protect-your-digital-privacy">digital privacy</a> from cybercriminals on both home and public WiFi, as well as download/upload speeds of <a href="https://communityfibre.co.uk/3-gigafast">up to 3 Gbps</a> &mdash; more than fast enough for most online shops.
<a href="https://communityfibre.co.uk/#postcode-search-modal">Check availability</a> in London, Surrey, and Sussex.

Discover the essentials of how to shop online for beginners. Learn how to shop with confidence and find the best vendors & items with our top tips.

Online Shopping for Beginners: 6 Steps to Get Started

Shopping online is a convenient way to access to a wider variety of products. Explore our top 6 tips to get the most out of online shopping while staying safe.

Online shopping for beginners: six steps to get started

People use the internet for everything &mdash; from shopping to dating, it&rsquo;s an integral part of modern life &mdash; but nobody ever expects to be scammed online.
Online scams come in many forms, but their end goal is typically to trick you into giving away personal information or money.
In this guide, we&rsquo;ll run through the essentials of how to avoid being scammed online:
<ul>
<li>
<a href="#worry" rel="follow">Should I worry about online scams?</a>
</li>
<li>
<a href="#types" rel="follow">Types of online scams</a>
</li>
<li>
<a href="#tips" rel="follow">Tips and tricks to spot and avoid scams</a>
</li>
<li>
<a href="#whattodo" rel="follow">What to do if you&rsquo;re scammed online</a>
</li>
<li>
<a href="#faqs" rel="follow">FAQs</a>
</li>
</ul>
 
<h2 id="worry">Should I worry about online scams?</h2>
Scams impact everyone, and falling victim to this crime doesn&rsquo;t make you gullible or weak-willed. <a href="https://www.theguardian.com/money/2024/feb/19/amount-of-in-uk-more-than-doubled-to-23bn-in-2023-report-finds#:~:text=The%20amount%20of%20fraud%20committed,intelligence%20to%20rip%20off%20consumers.">Online scams cost &pound;2.3 billion</a> in 2023 alone, marking one of the most significant years for scammers in UK history.
Part of the problem is how widespread online scams have become recently, taking place on every corner of the internet, such as:
<ul>
<li>
Via emails
</li>
<li>
On social media (like Instagram, X, or Facebook)
</li>
<li>
Through fake websites
</li>
<li>
Via messaging apps (like WhatsApp or Facebook Messenger)
</li>
</ul>
The fallout of these scams can be life-changing, from identity theft to financial loss.
 
<h2 id="types">How to avoid being scammed online: understanding types of online scams</h2>
Scammers reach out in many ways, but these are the most common:
<h3>Phishing</h3>
Phishing typically occurs over email. Attackers claim to be real organisations, such as a bank, postal service, or subscription, and contact you asking for information they can use to resolve a problem. For example:
<ul>
<li>
&ldquo;Your subscription is about to run out&rdquo;
</li>
<li>
&ldquo;Your card is about to expire&rdquo;
</li>
<li>
&ldquo;Click this link to unlock your account&rdquo;
</li>
</ul>
For example, a <a href="https://communityfibre.co.uk/community-connect/blog/how-to-spot-an-online-scam-age-uk">scam email</a> may claim to be from your bank, asking for account details that the scammer can use to steal money.&nbsp;
<h3>Spear phishing</h3>
More targeted attacks are known as &lsquo;spear phishing&rsquo;, where cybercriminals personalise their emails with more specific information, such as your name. They may also research your social circle beforehand and create false email addresses, approaching you as if they are a close contact.
<h3>Tech support scams</h3>
Tech support scammers often claim your device is infected with a virus, or your data is unsecure, and offer &lsquo;support&rsquo; &mdash; for a fee.
Always be wary of unsolicited calls from support teams and pop-up antivirus messages, especially if you do not know the software provider claiming to contact you.
Tech support scams often include:
<ul>
<li>
Asking for personal information to unlock your account
</li>
<li>
Asking for access to your files
</li>
<li>
Asking you to run a scan on your computer
</li>
</ul>
If you&rsquo;re worried about a technical issue or virus, call your online security provider directly, using the number listed on their website.
<h3>Online shopping scams</h3>
Cybercriminals can create fake websites or product listings to trick you into buying products that don&rsquo;t exist. They may use stolen logos or photos, purchase official-looking domain names, or otherwise pose as trustworthy businesses.
There are a few things to look out for to protect yourself from online scams while shopping:
<ul>
<li>
Prices that are unbelievably low
</li>
<li>
Double-check the identity of the account holder when making a payment
</li>
<li>
Check the website has a privacy policy or terms and conditions
</li>
</ul>
<h3>Investment/cryptocurrency scams</h3>
Investment and cryptocurrency scams are the definition of &lsquo;too good to be true&rsquo;. They often involve the scammer approaching you with promises of high returns on your investment or cryptocurrencies that don&rsquo;t exist, or aren&rsquo;t worth the money. They may be phishing sites posing as legitimate investment platforms, fake initial coin offerings, or ponzi schemes.
<ul>
<li>
Research any company or cryptocurrency before making an investment
</li>
<li>
Never take investment guidance from the company who contacted you directly, and seek independent advice instead
</li>
</ul>
<h3>Online dating and romance scams</h3>
Good relationships are built on trust, which makes romance scams especially sinister. Cybercriminals build a relationship slowly over time, gaining your trust before asking for money.
These red flags signal an online dating scam:
<ul>
<li>
Asking for money for emergencies, debts, travel, or medical bills
</li>
<li>
Never meeting in person or over video chat
</li>
<li>
Using images that appear elsewhere online with a quick search
</li>
<li>
Moving quickly from their initial message to an &lsquo;I love you&rsquo; or &lsquo;I&rsquo;m in big trouble&hellip;&rsquo;
</li>
</ul>
 
<h2 id="tips">How to know if you've been scammed online: tips and tricks</h2>
To keep yourself safe online, keep these tips in mind:
<ol>
<li>
Verify email senders, random phone calls, and websites &mdash; look out for generic greetings, poor grammar and spelling mistakes, and mismatched URLs. Check any information against official channels before clicking links, especially before you send money.
</li>
<li>
Be sceptical of unsolicited communications &mdash; never download attachments from unknown sources or click strange links in an email. Likewise, don&rsquo;t share sensitive information like passwords or bank details unless you are sure the recipient is authentic.
</li>
<li>
Use strong passwords &mdash; Use a unique password for every platform with a combination of upper and lowercase letters, numbers, and symbols. Add an extra layer of <a href="https://communityfibre.co.uk/community-connect/blog/what-is-password-security">password security</a> with two-factor authentication.
</li>
<li>
Keep software/devices up to date &mdash; Update your operating systems, apps, and <a href="https://communityfibre.co.uk/norton">antivirus software</a> to ensure you&rsquo;re protected online. Good <a href="https://communityfibre.co.uk/community-connect/blog/what-is-device-security">device security</a> is your frontline support against scams.
</li>
<li>
Be careful when paying/transferring money online &mdash; Some scammers will ask you to send money, so avoid direct bank transfers. Instead, use services offering buyer protection, such as PayPal or credit cards.
</li>
<li>
Keep educating yourself about scams &mdash; Banks often publish updated advice on the latest scams and threats. You can read these from your own personal bank to stay up-to-date on the newest techniques scammers use.
</li>
<li>
Trust your gut&nbsp;&mdash; when it comes to online scams, the old cliches are usually right: if something is too good to be true, it usually is. Pay attention to your instincts, and take time to double-check the details if you have doubts.
</li>
</ol>
 
<h2 id="whattodo">What to do if you've been scammed online</h2>
Don&rsquo;t worry if you fall for a scam &mdash; it happens to around <a href="https://www.cifas.org.uk/newsroom/stateofscams">10% of people in Britain</a>, so you aren&rsquo;t alone. Follow these steps to help recover:
<ol>
<li>
Contact your bank to report the fraud and freeze your accounts
</li>
<li>
Freeze your card instantly via your banking app
</li>
<li>
Change your passwords on any accounts that may be compromised
</li>
<li>
Report the scam to the proper authorities
</li>
<li>
Report it to the platform, e.g. your email provider
</li>
</ol>
Criminals use increasingly sophisticated methods to lure people in and make offers that can be hard to refuse, so don&rsquo;t feel foolish if you fall for fraud.
 
<h2 id="faqs">FAQs about avoiding online scams</h2>
<hr>
<h3>How can I recognise a phishing email?&nbsp;</h3>
Several factors can mean an email is a phishing scam:
<ul>
<li>
A generic greeting like &lsquo;Hello&rsquo;
</li>
<li>
Grammar and spelling errors
</li>
<li>
A false sense of urgency or urging you to make a payment immediately
</li>
<li>
A suspicious sender address or links to untrustworthy sites
</li>
</ul>
<hr>
<h3>What should I do if I receive a suspicious message?</h3>
Do not respond to any suspicious emails or other communications. Never give your information to a source you have not verified, and avoid clicking any links or downloading any files. Instead, report the message to the platform you are using and move on.
<hr>
<h3>What are some common online scam red flags?</h3>
Red flags for scams can take many forms, such as:
<ul>
<li>
Unbelievably good deals
</li>
<li>
Spelling and grammar mistakes
</li>
<li>
Asking you to make payments on the same day
</li>
<li>
Pressuring you to respond right away
</li>
<li>
Asking for personal information or money
</li>
</ul>
<hr>
<h3>Will I get my money back after a scam?</h3>
It depends on the method of payment. The faster you report the scam, the more likely you can avoid or recuperate losses. In some cases, your card provider can ask the seller&rsquo;s bank to refund the money.
<hr>
 
<h2>Avoiding online scams explained</h2>
Following these tips will help you to stay safe from online scams and enjoy the internet without falling victim to fraud. The internet is a wonderful place to shop and handle your finances, but be aware of online scams and keep your security up-to-date.
We offer a range of <a href="https://communityfibre.co.uk/community-connect/digital-skills">free digital skills resources and courses</a> for you to explore safely. Likewise, you can boost your online security with our <a href="https://communityfibre.co.uk/norton">Norton&trade; 360 Premium</a> bundle, which can keep you and your household protected online while you enjoy our <a href="https://communityfibre.co.uk/#residential-packages" rel="follow">100% full fibre network.</a>
<h id="types"></h>

The internet is key to friendships, shopping & managing your finances. All this data means you’ll run into scams along the way- here’s how to prevent them.

How to Avoid & Prevent Online Scams: Our Top 7 Tips

While the internet has a lot of good to offer, it's important to be vigilant as hackers and scammers work their way through the net. Learn how to spot online scams.

How to avoid online scams and scammers

The footprints you leave on the internet are precious, from personal photos stored on the cloud to financial information and online banking details that fund your life. If that data is lost or stolen, it can&rsquo;t be easily replaced.
Password security is the first step in protecting your personal data from being compromised, along with additional <a href="https://communityfibre.co.uk/community-connect/blog/what-is-device-security" rel="follow">device security measures</a>, such as two-factor authentication. You can also use antivirus software such as <a href="https://communityfibre.co.uk/norton">Norton&trade; 360 Premium</a> which encrypts your personal information with a VPN.
We&rsquo;ll cover how to stay safe online with proper password security in this guide, as well as tips and tricks you can try today.
 
<h2>What is password security? Why password security and protection are important</h2>
<a href="https://www.weforum.org/press/2020/01/forgotten-your-password-not-having-one-will-make-you-safer-says-world-economic-forum/#:~:text=Geneva%2C%20Switzerland%2C%2021%20January%202020,these%20attacks%20are%20password%2Drelated.">80% of all cybercrime</a> happens as a result of not following best practices for passwords. Without strong passwords, cybercriminals can easily access your personal information, hack into your accounts, and ultimately steal your identity.
The consequences can be life-changing, such as:
<ul>
<li>
Financial loss
</li>
<li>
Personal data loss
</li>
<li>
Data leaks and exposure
</li>
<li>
Your personal accounts can become compromised or inaccessible
</li>
</ul>
If your professional or organisational devices aren&rsquo;t secure, criminals can also share sensitive information with competing companies or hold data for ransom.
 
<h2>Tips and best practices for password security</h2>
Luckily, creating and managing secure passwords has never been easier. Let&rsquo;s take a look at the five ways to enhance your password security:
<h3>1. Create a strong password</h3>
You&rsquo;ve probably heard it before: your password should include a mix of upper and lowercase letters, numbers, and symbols to be secure. That&rsquo;s true, but there&rsquo;s a little more to it. For instance:
<ul>
<li>
Your password should not be a word that&rsquo;s easy to guess &mdash; a random mix of letters, numbers and symbols is safest
</li>
<li>
<a href="https://support.microsoft.com/en-gb/windows/create-and-use-strong-passwords-c5cebb49-8c53-4f5e-2bc4-fe357ca048eb">12-14 characters</a> or more is generally considered the best length for passwords.&nbsp;
</li>
<li>
Don&rsquo;t include any personal information, like your hometown or childhood pet&rsquo;s name
</li>
<li>
Avoid simple passwords like &lsquo;password&rsquo; or &lsquo;password123&rsquo; &mdash; ideally your password should be impossible to guess
</li>
</ul>
<h3>2. Use unique passwords for every account</h3>
It&rsquo;s convenient to use the same password for your Facebook, email, Instagram, workplace, and everything else &mdash; but that comes with some danger, too.
If a cybercriminal guesses your password for one account, they can access everything else. That&rsquo;s why we recommend using a unique password for every account and device you use regularly.
Top tip: use a password manager like <a href="https://www.lastpass.com/">LastPass</a> to create and store your passwords.
<h3>3. Enable two-factor authentication where possible</h3>
Say someone guesses your password. They can access your account, right? Not if you use two-factor authentication (2FA)!&nbsp;
Essentially, 2FA means that once you&rsquo;ve input the right password, you&rsquo;ll need to verify your login using your email address, an authenticator app, or through a text message.
Top tip: Use two-factor authentication on any account you can, especially where you&rsquo;re storing sensitive information (think online banking and personal email accounts).
<h3>4. Update your passwords regularly</h3>
If you ever used school or university computers, you were probably forced to change your password every three to six months. Well, this rule should be another thing you take from your education.
Consistent password changes make it much harder for attackers to access your account, which is why this is common practice with many enterprise-level businesses and larger educational organisations.
Top tip: Set reminders to change your passwords every few months, and update your password management software when you do.
<h3>5. Be vigilant about security breaches</h3>
Stay up-to-date on any data breaches involving companies you use regularly, especially your bank or email platforms.
Your computer or phone may also include built-in features that alert you if your passwords are compromised.
Top tip: Services like <a href="https://www.upguard.com/">UpGuard</a> can help teams to manage security risks online, and notify you of any security breaches as well.
 
<h2>What not to do with your passwords</h2>
We&rsquo;ve covered what you should do to enhance your password security, but what are the don&rsquo;ts of keeping your accounts secure?&nbsp;
<ul>
<li>
Don&rsquo;t share passwords &mdash; Even sharing passwords with trusted people who claim to be from reputable organisations (like your bank) can lead to unauthorised access and theft.
</li>
<li>
Don&rsquo;t record passwords on a document on your computer &mdash; If cybercriminals access that particular file, they can easily &lsquo;break in&rsquo; to the rest of your online presence.
</li>
<li>
Don&rsquo;t include any personal information in your passwords &mdash; that includes your birthday, middle name, phone number, or anything that someone who personally knows you may be able to guess.
</li>
<li>
Don&rsquo;t use the same password for multiple accounts &mdash; As we mentioned, this can lead to multiple breached accounts if attackers gain access.
</li>
</ul>
Never ignore security warnings &mdash; Take action when your device or software needs to update, or if you receive any notifications that your account may be compromised. Check that these notifications come from a legitimate source before you click any links or buttons.
 
<h2>FAQs about password security</h2>
<hr>
<h3>What makes a strong password?</h3>
Strong passwords are unique for every account you use, and include a combination of upper and lowercase letters, numbers, and symbols. They should be randomly-generated and not a word you can easily guess or find in a dictionary.
<hr>
<h3>How often should you change your password?</h3>
According to <a href="https://uk.norton.com/blog/how-to/how-to-secure-your-passwords#:~:text=Password%20Updates%20%26%20Management,on%20more%20than%20one%20account.">Norton&trade;</a>, online banking passwords should change every month or so. For other accounts, like your computer or Facebook login, you can change your password once every three months.
<hr>
<h3>Are password managers safe?</h3>
Generally, yes. Password managers encourage you to follow best practices for security, keep your passwords encrypted, and most even suggest secure passwords whenever you create a new account.
<hr>
 
<h2>What should I do if my password is hacked?</h2>
If you fall victim to a data breach, follow these steps:
<ol>
<li>
Change your passwords on any accounts that might be affected
</li>
<li>
Report the breach to the relevant organisation as soon as possible &mdash; e.g. let your bank know if your details have been compromised
</li>
<li>
Monitor your activity on affected accounts
</li>
<li>
Set up two-factor authentication and implement a password manager like NordPass or LastPass to prevent this from happening again
</li>
</ol>
 
<h2>How safe is my password, really?&nbsp;</h2>
No single&nbsp; action will keep your passwords safe, but following the practices above will help safeguard your accounts from cybercrime.&nbsp;
<a href="https://communityfibre.co.uk/#residential-packages">Community Fibre broadband packages</a> come with top-tier customer service, and we&rsquo;re contactable from <a href="https://communityfibre.co.uk/#:~:text=Call%20us%20on%200800%20082,bank%20holidays%2C%209am%20%2D%207pm.">Monday to Friday 9am - 7pm</a> if you experience any online security concerns or technical issues.&nbsp;
You can also <a href="https://communityfibre.co.uk/norton">bundle your broadband with Norton&trade; 360 Premium</a> to shield your personal information with bank-grade encryption via our Secure VPN.&nbsp;
To learn more about how we keep our online communities safe and bridge the digital divide, <a href="https://communityfibre.co.uk/community-connect/blog/how-community-fibre-is-helping-to-bridge-the-digital-poverty-gap">discover our action to overcome digital poverty</a>.
<a href="https://communityfibre.co.uk/#postcode-search-modal">Check your postcode today</a> and see if Community Fibre is available in your area.

What is password security? We take you through what it means to have a strong password, and provide some helpful tips for protection online. Learn more.

What is Password Security? The Importance of Protection

Passwords are easy to forget, so we often fall into bad habits which leave us open to attacks. Learn how to improve your password security and protect your personal data.

Understanding password security and password protection

Device security, also known as cybersecurity, is the practice of protecting devices from threats like data breaches, malicious software, and unauthorised access.
Requirements vary from device to device, so whether you&rsquo;re using a mobile phone, laptop, PC, or tablet, you will need to consider different security options to protect your device &mdash; and your data. This protection comes in the form of strong authentication, restricted network access, and secure password management.
Where should you start? We&rsquo;ll take you through how to secure a device, and <a href="https://communityfibre.co.uk/community-connect/blog/tips-to-stay-safe-online" rel="follow">top tips to stay safe online</a>.
 
<h2>What are the consequences of poor device security?</h2>
In a worst-case scenario where your devices are left totally unprotected, you may suffer from financial losses, identity theft, and unauthorised access to personal data.
In corporate settings, poor device security can also manifest through the loss of sensitive company information, data breaches, and expensive recovery efforts.
<h3>Taking device security seriously</h3>
Cybersecurity threats are always on the horizon when you browse online, with ransomware attacks in the UK <a href="https://www.twenty-four.it/services/cyber-security-services/cyber-crime-prevention/cybercrime-statistics-uk/#:~:text=The%20average%20cost%20of%20a,of%20these%20types%20of%20attacks.">increasing by 70%</a> in 2020 alone. Device security is essential to protect both personal and business data from cyber threats and attacks.
 
<h2>Types of device security</h2>
There are several types of device security you&rsquo;ll need to cover to stay safe:
<h3>1. Antivirus/antimalware software</h3>
Antimalware tools can scan for &mdash; and remove &mdash; files that would otherwise harm your device or steal your personal data.
For example, if you install <a href="https://communityfibre.co.uk/norton">Norton&trade; 360 Premium antivirus software</a> on your device, it runs in the background and keeps you protected online. If you accidentally download a file that may be infected with a virus or malware, Norton will notify you before any harm can be done.
<h3>2. Firewalls</h3>
A firewall acts as a barrier between your computer and potential threats online. It will inspect any user&rsquo;s IP address and port numbers before they can access your network. This means unauthorised users can&rsquo;t access private networks unless you specifically allow them.
<h3>3. Encryption</h3>
<a href="https://cloud.google.com/learn/what-is-encryption">Encryption</a> protects your information using mathematical models. Effectively, it converts your data into unreadable code that criminals cannot easily access. It&rsquo;s especially useful when documents are in-transit or hosted online, such as on the cloud.
This way, if documents are stolen or lost, the encrypted data is still safe and cannot be used for malicious purposes.
<h3>4. Two-factor authentication</h3>
Two-factor authentication (also known as 2FA) gives you an extra layer of protection by requiring two forms of verification before granting access to your device, account, or data.
For example, you might use a password to log into a social media account, but with 2FA you might need to provide a verification code from text or email, or provide a fingerprint to access your account. Even if scammers get hold of your password, they still can&rsquo;t access your data without the second stage of authentication.
<h3>5. Device updates</h3>
While not everyone likes the time it takes to update their device, it&rsquo;s an important part of your device security. Updates can:
<ul>
<li>
Make sure you always have the latest security protections installed
</li>
<li>
Add new security features to make you less vulnerable to malware, ransomware and viruses
</li>
<li>
Update or &lsquo;patch&rsquo; any flaws from the previous version, leaving you less vulnerable overall
</li>
</ul>
 
<h2>Essential tips and best practices for device security</h2>
As we mentioned, device security looks different depending on the device you use. Here are some best practices to make sure your whole household is covered:
<h3>Mobile devices (Android/iOS)</h3>
What is the best way to secure a mobile device? Mobile phones and tablets can be protected in several ways, such as following best practices for <a href="https://communityfibre.co.uk/community-connect/blog/what-is-password-security" rel="follow">password security</a>. Other ways include:
<ul>
<li>
Installing security and antivirus apps
</li>
<li>
Install mobile device management software to track the location of any device and lock or wipe sensitive data remotely
</li>
<li>
Always use a VPN when logging into unsecured public WiFi networks
</li>
<li>
Update your device and apps when needed to keep your security up-to-date
</li>
</ul>
<h3>Windows and macOS laptops</h3>
Device security for laptops involves creating &lsquo;safety habits&rsquo; that keep things running smoothly.
<ul>
<li>
Encrypt your harddrive/disk with a software like <a href="https://learn.microsoft.com/en-us/windows/security/operating-system-security/data-protection/bitlocker/">BitLocker</a> for Windows or <a href="https://support.apple.com/en-ie/guide/mac-help/flvlt001/mac">FileVault</a> for macOS
</li>
<li>
Backup your data using a cloud service - this means you have access to precious files even in the event of a cyberattack
</li>
<li>
Enable built-in firewalls and other security settings, such as Windows Defender
</li>
<li>
Keep your laptop, operating system, and all relevant apps updated
</li>
<li>
Install anti-virus software like&nbsp;<a href="https://communityfibre.co.uk/norton">Norton&trade; 360 Premium</a> to enable real-time protection
</li>
</ul>
<h3>Internet of Things (IoT) devices</h3>
Devices that use AI or machine learning can be classified as &lsquo;IoT&rsquo; hardware. These modern devices still need to be protected, as they connect to the internet in order to perform their core functions.
In fact, many IoT devices are not built with strong security features, so following these steps is especially important:
<ul>
<li>
Update the software regularly for protection against the latest threats
</li>
<li>
Avoid using the same password across all your devices. Instead, use different, strong passwords for each&nbsp;
</li>
<li>
Consider using a separate network for IoT devices to limit an attacker's access if they do manage to infiltrate the system
</li>
</ul>
 
<h2>Understanding the importance of good device security</h2>
Following the steps above will help keep your personal and business information safe from cyber attacks, and data breaches. Basically, practising good device security will make you less open to cybercrimes like fraud and extortion.
 
<h2>FAQs about device security</h2>
<hr>
<h3>&lt;H3&gt; What is the best way to secure my mobile device?</h3>
There is no single way to protect your mobile device from those with malicious intent. Instead, you should follow these best practices:
<ul>
<li>
Use strong lock screen security
</li>
<li>
Avoid using public WiFi
</li>
<li>
Use an antivirus app
</li>
<li>
Use a password manager
</li>
<li>
Ensure your <a href="https://communityfibre.co.uk/community-connect/blog/how-to-set-up-a-secure-home-network" rel="follow">home network</a> is set up securely
</li>
</ul>
<hr>
<h3>How can I ensure my computer is protected from viruses?</h3>
There are five essential steps to protect our computer from viruses:
<ol>
<li>
Install antivirus and antispyware software, such as <a href="https://communityfibre.co.uk/norton">Norton&trade; 360 Premium</a>
</li>
<li>
Enable firewall protection
</li>
<li>
Use strong and diverse passwords
</li>
<li>
Update your software regularly
</li>
<li>
Don&rsquo;t click links from unverified sources
</li>
</ol>
<hr>
<h3>What should I do if my device is lost or stolen?</h3>
Hopefully you followed the steps we covered in this article, so you can:
<ul>
<li>
Lock your device remotely
</li>
<li>
Change your passwords
</li>
<li>
Track your phone&rsquo;s location
</li>
</ul>
Otherwise, you should monitor your account activity and file a police report as soon as possible.
<hr>
<h3>Is it safe to use public WiFi?</h3>
Public WiFi is not always safe. If you connect to an unsecure network, attackers can steal your passwords and personal information, as well as infect your device with malware. Never connect to public WiFi without using a VPN and antivirus software.
<hr>
 
<h2>Take action to protect your devices</h2>
The internet is a life-changing invention, for better and worse, depending on how you use it. The more precautions you can take, the better to protect your data.&nbsp;
Our <a href="https://communityfibre.co.uk/#residential-packages">full fibre packages</a> provide a fast and secure connection throughout London, perfect for maintaining high levels of device security.&nbsp;
We don&rsquo;t stop at providing broadband, either &mdash; Community Fibre is also working to <a href="https://communityfibre.co.uk/community-connect/blog/how-community-fibre-is-helping-to-bridge-the-digital-poverty-gap">bridge the digital poverty gap</a>. We educate and assist you with device security concerns and offer technical support so you can use the internet safely and effectively.&nbsp;
<a href="https://communityfibre.co.uk/#postcode-search-modal">Check if Community Fibre is available</a> in your area today.

What is device security? We cover five of the best methods to stay safe online no matter what device you use. Learn how to make your devices more secure.

What is Device Security? 5 Methods to Stay Safe

It's important to ensure all your devices are secured when using the internet, as just one weak device can leave your vulnerable. Learn how to stay safe across phones, laptops, computers, and other devices.

What is device security and how can I make it better?

The internet is integral to modern life but it also comes with some challenges and risks.&nbsp;
Some of these risks such as identity theft, phishing scams, malware, and lack of privacy can be quite damaging when things go wrong. This means it&rsquo;s extra important to make sure you know what to look out for when using the internet, to stay as safe as possible while online.
In this guide, we&rsquo;ll give you a rundown of how to implement simple safety practices to protect your personal information and avoid malicious activity on the internet.
Jump to:
<ul>
<li>
<a href="#tips" rel="follow">15 essential online safety tips</a>
</li>
<li>
<a href="#safetypitfalls" rel="follow">Common online safety pitfalls to avoid</a>
</li>
<li>
<a href="#kidsonlinesafety" rel="follow">How to stay safe online for kids</a>
</li>
<li>
<a href="#onlinesafety" rel="follow">Embracing online safety</a>
</li>
</ul>
 
<h2 id="tips">15 essential online safety tips</h2>
With technology constantly evolving, staying safe online isn&rsquo;t always an easy task if you aren&rsquo;t sure what to look out for. That&rsquo;s why we&rsquo;ve compiled a list of 15 essential tips to help adults and children alike stay safe online.
<h3>1. Always use strong and unique passwords</h3>
<ul>
<li>
What to do: Create complex passwords with a mix of letters, numbers, and symbols &mdash; remember to always use different passwords for every account.
</li>
</ul>
What it does: Prevents unauthorised access to your accounts by making it difficult for hackers to guess or crack your password.
<h3>2. Enable two-factor authentication (2FA) wherever possible</h3>
<ul>
<li>
What to do: Activate 2FA on your accounts where available, which requires a second form of verification beyond your password.
</li>
</ul>
What it does: Adds an extra layer of security, ensuring that even if your password is compromised, access is still restricted.
<h3>3. Be aware of phishing scams</h3>
<ul>
<li>
What to do: Learn <a href="https://communityfibre.co.uk/community-connect/blog/how-to-spot-an-online-scam-age-uk" rel="follow">how to spot phishing emails</a> by looking for suspicious email addresses or social media accounts, poor grammar, and unsolicited attachments or links.
</li>
</ul>
What it does: Protects against attempts to steal personal information by helping you spot, contain or report a scam email/message.
<h3>4. Keep your software up to date with the latest patches</h3>
<ul>
<li>
What to do: Regularly update your operating system, browser, and apps to the latest versions.
</li>
</ul>
What it does: Ensures you have the latest security patches and fixes for known vulnerabilities.
<h3>5. Use antivirus software</h3>
<ul>
<li>
What to do: Install a reputable antivirus and/or anti-malware program such as <a href="https://communityfibre.co.uk/norton">Norton 360 Premium</a> and keep them updated.
</li>
</ul>
What it does: Detects and removes malicious software that can compromise your system and data before it takes effect.
<h3>6. Avoid public WiFi</h3>
<ul>
<li>
What to do: Don&rsquo;t access online banking or make online purchases over public WiFi &mdash; use a Virtual Private Network (VPN) if you need to.
</li>
</ul>
What it does: Prevents data interception and unauthorised access to your personal information over unsecured networks.
<h3>7. Back up your data regularly</h3>
<ul>
<li>
What to do: Use cloud storage or external hard drives to back up important files and data.
</li>
</ul>
What it does: Ensures you have access to your data even if your device is lost, stolen, or compromised.
8. Don&rsquo;t share personal information online
<ul>
<li>
What to do: Be cautious about sharing personal details on social media and other online platforms.
</li>
</ul>
What it does: Reduces the risk of identity theft and other privacy invasions by minimising the amount of information that&rsquo;s available.
<h3>9. Review privacy settings</h3>
<ul>
<li>
What to do: Regularly check and adjust the privacy settings on your social media accounts and other online services.
</li>
<li>
What it does: Controls who can see your information and reduces exposure to potential threats.
</li>
</ul>
<h3>10. Always use secure websites</h3>
<ul>
<li>
What to do: Ensure the websites you visit use HTTPS rather than HTTP in their URL, especially when entering sensitive information. This will look like "https://www." in the browser bar.
</li>
</ul>
What it does: Encrypts data transmitted between&nbsp;your browser and the website, protecting it from interception.
<h3>11. Try disconnecting when you don&rsquo;t need to be online</h3>
<ul>
<li>
What to do: At night, when you&rsquo;re on holiday, or when you&rsquo;re just doing other things, disconnect your devices from any network.
</li>
</ul>
What it does: Reduces exposure to online threats when you aren&rsquo;t looking, helps prevent digital burnouts, and makes it less likely you&rsquo;ll make a mistake online.
 
<h2 id="safetypitfalls">Common online safety pitfalls to avoid</h2>
When using the internet, there are some common mistakes that people often make which compromise their safety online that are useful to be aware of:
<ul>
<li>
Sharing passwords: You must never share any passwords, especially with people you don&rsquo;t know and trust in real life, as this puts the security of your accounts at risk.
</li>
<li>
Ignoring security alerts: Make sure you&rsquo;re paying attention to all alerts from your browser or antivirus software such as <a href="https://communityfibre.co.uk/norton">Norton&trade; 360 Premium</a>, as they&rsquo;ll let you know if there are any critical warnings about security or malicious activity.
</li>
<li>
Using old browsers: You should always be using the latest version of your chosen web browser to ensure you have the latest security features that will protect you against vulnerabilities.
</li>
</ul>
Clicking unknown links: Never click on links in unsolicited emails or messages from unknown sources as this could lead to phishing sites or download malicious software onto your device.
 
<h2 id="kidsonlinesafety">How to stay safe online for kids</h2>
The internet has become an important part of life for people of all ages, including children. It&rsquo;s crucial to make sure that time spent online in these early years is as safe as can be so they can enjoy learning and playing carefree.
Take a look at our top tips below to keep kids as safe as possible whilst they explore the online world.
<h3>12. Educate kids about online safety</h3>
<ul>
<li>
What to do: Teach children about the risks of sharing personal information and the importance of keeping it private.
</li>
<li>
What it does: Helps them understand potential threats and how to avoid them.
</li>
</ul>
<h3>13. Set up parental controls</h3>
<ul>
<li>
What to do: Use parental control software to monitor and restrict children&rsquo;s online activity. <a href="https://communityfibre.co.uk/norton">Norton&trade; 360 Premium</a> comes with helpful features such as Parental Control and SafeCam which make keeping children safe online even easier. Our <a href="https://communityfibre.co.uk/superior-wifi">Linksys WiFi routers</a> even allow you to <a href="https://help.communityfibre.co.uk/troubleshooting/wifi-and-broadband-troubleshooting/i-want-to-enable-parental-controls">enable parental control</a> on your home network.
</li>
</ul>
What it does: Limits exposure to inappropriate content and potential predators.
<h3>14. Encourage open communication</h3>
<ul>
<li>
What to do: Foster an environment where children feel comfortable discussing their online experiences with you.
</li>
</ul>
What it does: Allows you to address concerns and guide them in making safe online choices.
<h3>15. Supervise kids while online</h3>
<ul>
<li>
What to do: Regularly check the websites and apps your children are using. If you have a Community Fibre router, we encourage parents to download the Linksys app to give you more control over your WiFi and restrict the hours children can be online.
</li>
</ul>
What it does: Ensures children are accessing age-appropriate and safe content, as well as keeping their internet access controlled for their protection.
 
<h2 id="onlinesafety">Embracing online safety</h2>
Following these tips will significantly strengthen your online security and help your whole household enjoy everything the internet has to offer with greater peace of mind.
To further your understanding of <a href="https://communityfibre.co.uk/community-connect/digital-skills">online safety</a>&nbsp;and other topics such as <a href="https://communityfibre.co.uk/community-connect/blog/how-community-fibre-is-helping-to-bridge-the-digital-poverty-gap">digital poverty</a> we have a range of free digital skills resources available on our content hub that you can explore.
To boost your online security, check out our <a href="https://communityfibre.co.uk/norton">Norton&trade; 360 Premium</a> package, which offers advanced safety features designed to keep you protected. Pair it with one of our <a href="https://communityfibre.co.uk/#residential-packages">broadband packages</a> to enjoy unbeatable broadband in London, Surrey, and Sussex.

The internet is integral to modern life but it also comes with its challenges. Learn more about internet safety with our 15 tips to stay safe online.

Online Safety Tips for a Secure Internet Experience

Using the internet for everyday tasks can make life easier, but do you know how to stay safe online? Check out our 15 online safety tips to protect you and your family.

Online safety tips for a secure internet experience

<h2>Understanding WiFi security protocol types</h2>
Strong <a href="https://communityfibre.co.uk/community-connect/blog/how-to-protect-your-digital-privacy">digital security</a> helps keep everyone in your home protected from hackers online &mdash; but a good password manager isn&rsquo;t enough. It&rsquo;s crucial to ensure the WiFi connection itself is protecting you as well.&nbsp;
Your WiFi will have a security protocol in place to protect data encrypted as it travels over your connection, and you probably never think about it. But, if your router is using an outdated protocol, this leaves you open to attacks.&nbsp;
Our guide will explain what WiFi security protocols are, how to find out what type your network is using, and if you need to take action.

<h2>What are WiFi security protocols?</h2>
WiFi security protocols are security standards that use encryption technology to protect your sensitive data online. Essentially, the protocols will scramble your data so that it can&rsquo;t be interpreted in the event of an attack or unauthorised access. They will only reveal information when proper authentication is provided.

<h2>Types of security protocols</h2>
There are currently four WiFi security protocols which are used by WiFi routers and access points.&nbsp;
These security standards were first introduced in the 90s, and have gone through several phases to address new threats that come from changing technologies.&nbsp;
While the protocols are an important part of wireless security, many people don&rsquo;t know about them &mdash; and won&rsquo;t know if their WiFi is using the most up-to-date version or not.
<h3>Security protocol: WiFi Protected Access 3 (WPA3)</h3>
Introduced in: 2018 
Key fact: Currently being rolled out as the latest generation of protection.
Should you use it? Yes.
<h3>Security protocol: WiFi Protected Access 2 (WPA2)</h3>
Introduced in: 2004 
Key fact: Widely available and commonly used on home networks.
Should you use it? Yes, if WPA3 is unavailable
<h3>Security protocol: WiFi Protected Access (WPA)</h3>
Introduced in: 2003 
Key fact: Brought in to temporarily correct WEP issues, though it is still sometimes used today.
Should you use it? No
<h3>Security protocol: Wired Equivalent Privacy (WEP)</h3>
Introduced in: 1999 
Key fact: Abandoned and not recommended for use.
Should you use it? No

<h2>WiFi security type FAQs</h2>
<h3>What is WPA3 protocol?</h3>
The most recent and secure protocol is WPA3 (WiFi Protected Access 3), introduced in 2018. WPA3 hasn&rsquo;t been widely rolled out yet, but is gradually being introduced to the market as the highest standard of wireless security.
Not only does WPA3 protect from external attacks, but it adds extra protection for personal errors, such as weak passwords.&nbsp;
<hr>
<h3>What is WPA2 protocol?</h3>
Before WPA3, WPA2 (WiFi Protected Access 2) was the leading protocol since its introduction in 2004. In fact, WPA2, is currently the most commonly used protocol.&nbsp;
For 20 years, WPA2 has been favoured because it typically uses AES, or the Advanced Encryption Standard. Adding reliable encryption was a game changer for home networks, which were previously left fairly unprotected from attacks under WPA.
<hr>
<h3>What is WPA protocol?</h3>
Unlike WPA2, WPA (WiFi Protected Access) doesn&rsquo;t have much to offer in terms of encryption, with only basic protection that could easily be broken by attacks.&nbsp;
WPA was introduced in 2003, and since it was very quickly surpassed by WPA2 in 2004, it&rsquo;ll be no surprise to hear that WPA was only meant to be a temporary solution to address vulnerabilities of its predecessor. Despite this, some home networks still use WPA today. WPA uses a weak encryption standard called TKIP, or the Temporal Key Integrity Protocol.
<hr>
<h3>What is WEP protocol?</h3>
The first ever security protocol was WEP (Wired Equivalent Privacy), established in 1999. At the time, WEP aimed to provide the same level of security that wired networks offered, but vulnerabilities in the protocol were very quickly identified.&nbsp;
Unfortunately, WEP is beyond saving, and cannot always be properly upgraded. It&rsquo;s very rare to find a system that relies on WEP &mdash; if you do come across one, upgrade or replace the system immediately!
<hr>
 
<h2>Why is secure WiFi necessary?</h2>
If your WiFi is unsecure, attackers can get in at the source of your connection and compromise your devices. It&rsquo;s like keeping your valuables in a locked box but leaving the key on top.
You should only connect to networks which use WPA2 or WPA3 for the best level of protection. If you do come across a system using WEP, maybe you&rsquo;ve time-travelled and it&rsquo;s 1999? Either way, connecting to networks with older security protocols leave you open to attacks and privacy breaches.
Security protocols are just one aspect of network security, check out more tips on <a href="https://communityfibre.co.uk/community-connect/blog/how-to-set-up-a-secure-home-network" rel="follow">setting up a secure home network</a> to keep everyone in your home protected online.
 
<h2>How to check my WiFi security protocols?&nbsp;</h2>
Now that you know what WiFi security protocols are, how can you find out which is being used by your home network?&nbsp;
Checking this varies from device to device, and depends on your operating system. We&rsquo;ve outlined ways to check security on common devices and OS below.
<h3>Find WiFi security on Android</h3>
Checking your security type may differ depending on your particular Android device, but you&rsquo;ll likely find this information in the same settings area you use to find and connect to networks. Follow these steps:
<ol>
<li>
Open up the settings in &lsquo;Settings&rsquo;.
</li>
<li>
Depending on your device, either navigate to &lsquo;Connections&rsquo; or WiFi&rsquo;.
</li>
<li>
Find the network you&rsquo;re currently connected to. Click on the network name or the cog icon to view the settings.
</li>
<li>
Security type will be listed somewhere in this area.
</li>
</ol>
<h3>Find WiFi security on iOS</h3>
Unlike Android phones and tablets, it&rsquo;s not possible to check your WiFi security directly on an iPhone and other iOS devices.&nbsp;
However, Apple is pretty hot on user security. So if you do connect to a network with weak security, a message will pop up within the WiFi settings area.
<h3>Find WiFi security on macOS</h3>
Checking security protocols on Apple Macbooks and other macOS devices is much easier than on iOS, but will still vary depending on your specific device:
<ol>
<li>
While holding down the Option key, click on the WiFi icon in your toolbar.
</li>
<li>
This will open up details about your network, and your security type will be listed here.
</li>
</ol>
<h3>Find WiFi security on Windows 10</h3>
All Windows devices should be using Windows 10 now, and have the same process to finding your WiFi security type:
<ol>
<li>
Open up your WiFi settings by clicking the connection icon in the task bar, or through the settings area.
</li>
<li>
Find the network you&rsquo;re currently connected to, and click &lsquo;Properties&rsquo;.
</li>
<li>
There will be an item called &lsquo;Security Type&rsquo;, and this will include the protocol your network is using.
</li>
</ol>
 
<h2>Can I change my WiFi security type?</h2>
Home networks that use the older and less secure WPA or WEP protocols should be configured or replaced as soon as possible.&nbsp;
Try to <a href="https://communityfibre.co.uk/community-connect/blog/weak-wifi-security-fixes">change your WiFi security protocol</a> to a more reliable type through your router management settings. If this isn&rsquo;t possible due to the outdated technology, it&rsquo;s time to get on the phone with your provider and demand a new router, or consider switching.
If your network is using WPA3 protocol, it doesn&rsquo;t get any better than that &mdash; so there's no need to take any further action. Many WiFi networks currently use WPA2, which is sometimes seen as WPA2 Personal or WPA2 (AES).&nbsp;
This type is suitable for now, though you can still check your configuration settings to see whether WPA3 is available with your current system.
 
<h2>The best security types for WiFi are WPA3 or WPA2</h2>
The ideal security type for your WiFi router is WPA3, though this isn&rsquo;t widely available as not all systems can support it yet. The next best type is WPA2, which is a valid option for now. As WPA2 has been around since 2004, you&rsquo;ll be unlikely to find any tech that can&rsquo;t support this.
If you find yourself on a weak security WiFi using WPA or WEP, this leaves you especially vulnerable to attacks. This can usually be resolved by upgrading your router &mdash; though if you&rsquo;re also having persistent connection issues, it might be time to consider <a href="https://communityfibre.co.uk/switching">switching</a> to a new provider entirely.
<a href="https://communityfibre.co.uk/why-choose-community-fibre">Community Fibre</a> packages include high-quality <a href="https://communityfibre.co.uk/superior-wifi">WiFi 6 routers</a> to keep you safe and secure online. We don&rsquo;t use WiFi extenders, which sometimes have security vulnerabilities due to the encryption methods. Instead, our <a href="https://communityfibre.co.uk/premium-wifi">Premium WiFi</a> uses innovative <a href="https://communityfibre.co.uk/community-connect/blog/what-is-mesh-wifi-and-how-does-it-work">mesh technology</a> for guaranteed strong connections around your home.
<a href="https://communityfibre.co.uk/#postcode-search-modal" rel="follow">Check availability</a> in London, Surrey, and Sussex.

There are four WiFi security protocols available - WEP, WPA, WPA2, and WPA3. Learn what type is best and how to check which your WiFi network has.

WiFi Security Types: What are They and How to Check Yours

We all try to protect ourselves when online, but did you know your WiFi network could be a vulnerability? Read our guide to find out how to protect your WiFi router from attacks.

WiFi security types explained

<h2>How to fix weak WiFi security</h2>
Are you seeing &ldquo;weak security&rdquo; WiFi warnings on your phone? Don&rsquo;t worry, it doesn&rsquo;t mean your WiFi is under immediate attack &mdash; there&rsquo;s no need to panic. But it is something you should address to better protect yourself online.
The message is a precaution to let you know that the WiFi connection you&rsquo;re using has security vulnerabilities. It&rsquo;s important to take action as soon as possible to prevent your personal information from being accessed without your permission.
Our guide will help you understand what causes this message to be triggered, and how to correct the issue to improve your <a href="https://communityfibre.co.uk/community-connect/blog/how-to-protect-your-digital-privacy">digital security</a> in three simple steps.
 
<h2>What is weak security WiFi?</h2>
A WiFi connection is considered to have weak security if it is using an outdated <a href="https://communityfibre.co.uk/community-connect/blog/wifi-security-protocols">security protocol</a>, such as WEP, WPA, or WPA2 with TKIP encryption. These protocols are security standards that keep your network protected against attacks and unauthorised access.
Encryption technology has unsurprisingly improved since the 90s, so there have been several new security types released over the years. There are currently four protocols, listed below from oldest to newest:
<ul>
<li>
WEP - Wired Equivalent Privacy
</li>
<li>
WPA - Wi-Fi Protected Access
</li>
<li>
WPA2 - Wi-Fi Protected Access 2&nbsp;
</li>
<li>
WPA3 - Wi-Fi Protected Access 3
</li>
</ul>
The warning about weak security WiFi will appear in the WiFi settings area on your device, and read something like:
&ldquo;WPA/WPA2 (TKIP) is not considered secure. If this is your Wi-Fi network, configure the router to use WPA2 (AES) or WPA3 security type.&rsquo;
This message is most often shown on iPhones and other Apple devices, though if you see this, you can assume other connected devices are also vulnerable. While it lets you know what the problem is, it doesn&rsquo;t tell you exactly how to fix it.
The good news is, that you only need to follow a few simple steps to fix this once to improve security across all devices.
 
<h2>How to fix weak security on WiFi</h2>
Correcting weak security WiFi requires you to change the security configuration of your router. These settings can be accessed and changed from any mobile device, laptop, or PC connected to the network.
It&rsquo;s worth noting that if you see this message while using a public WiFi network, you can&rsquo;t make changes to improve its security. Public WiFi networks are typically unsafe anyway, so avoid them if you can and consider using mobile data instead. Only configure changes on a network you own!
<h3>1. Access your router settings</h3>
Firstly, you&rsquo;ll need to log into your router management area.&nbsp;
Using any browser, enter your router address. You can find this address on your WiFi settings &mdash; it&rsquo;s sometimes found on a sticker on your router or on a little card that came with it, depending on your provider.
The router address will look like a series of numbers separated by a full stop. For example, the address for Community Fibre routers is 192.168.1.1. Once you&rsquo;ve found the address for your router and entered this into your browser, hit enter to go to the page.&nbsp;
It will then prompt you to log in. Find your unique details on your router and sign in to access your router management settings.
Are you a Community Fibre customer? If you&rsquo;re using a Technicolor WiFi 6 router, visit our&nbsp;<a href="https://help.communityfibre.co.uk/troubleshooting/wifi-and-broadband-troubleshooting/how-do-i-use-my-technicolor-wifi-6-router">Technicolor help page</a> for support on accessing your router settings. Customers using a Linksys WiFi 6 router can access this area through the app or by following the steps outlined in <a href="https://support.linksys.com/home/" rel="follow">Linksys support</a>.
<h3>2. Configure the security settings</h3>
Find the relevant security settings area within your router management.&nbsp;
The layout of your settings will vary depending on your router type and internet provider, but this should be straightforward to locate. It might be called something like &lsquo;Security&rsquo;, &lsquo;Encryption, or &lsquo;Configuration&rsquo;.
When you have found the correct area, find the current security protocol, which might be WEP or WPA. Select one of the newer security protocols, WPA2 or WPA 3, and save your changes.&nbsp;
Your provider might call these something a little different, or even mention on the page which is best to select, so be sure to check the option most appropriate for your router.
<h3>3. &lsquo;Forget&rsquo; network and reconnect&nbsp;</h3>
After updating and saving the security protocol, you can log out of the router management area. Next, disconnect your device from the network, choose &lsquo;forget&rsquo;, and then reconnect. This will trigger the proper settings, and stop the message from appearing on your device. Now, you&rsquo;re free to enjoy <a href="https://communityfibre.co.uk/community-connect/blog/world-safer-internet-day">safer online experiences</a>.
 
<h2>Switching to a more secure network</h2>
Following the above steps should stop the message from appearing on your device,&nbsp; resolve your weak security issue, and leave you with a more <a href="https://communityfibre.co.uk/community-connect/blog/how-to-set-up-a-secure-home-network" rel="follow">secure home network</a>.&nbsp;&nbsp;
However, if you experience other security vulnerabilities because of your network, it may be time to consider switching to a more reliable internet provider that uses updated technology.
London, Surrey and Sussex-based customers can benefit from <a href="https://communityfibre.co.uk/why-choose-community-fibre">Community Fibre&rsquo;s full fibre broadband </a>service. Our network uses the latest technology to provide a more reliable and secure connection, in addition to faster speeds and 99.9% uptime.&nbsp;
As part of our <a href="https://communityfibre.co.uk/premium-wifi">Premium WiFi</a>, we use high-quality <a href="https://communityfibre.co.uk/superior-wifi">WiFi 6 routers</a> and <a href="https://communityfibre.co.uk/community-connect/blog/what-is-mesh-wifi-and-how-does-it-work">mesh technology</a> to offer full WiFi coverage around the whole home. Mesh technology is more secure than the WiFi extenders often given out by providers, so you can benefit from better security and a strong connection in every corner of your home.
<a href="https://communityfibre.co.uk/#residential-packages">Explore our broadband packages</a>&nbsp;and <a href="https://communityfibre.co.uk/#postcode-search-modal" rel="follow">check your availability</a> in London, Surrey, and Sussex.

Weak security WiFi messages are a warning about network vulnerabilities. Learn how to configure your WiFi router security settings in three simple steps.

What is Weak Security Wifi and How to Fix it

Is your phone showing you a 'weak security WiFi' message? Our guide goes into what this warning means, and how to correct the issue for secure connections.

Weak security WiFi

<h2>Setting up a secure home network</h2>
Most of us take steps to protect our online accounts and devices from unwanted attacks, but did you know your home network could be vulnerable without proper precautions in place?&nbsp;
Poor wireless network security poses several risks, such as people using your WiFi without permission.
At Community Fibre, <a href="https://communityfibre.co.uk/community-connect/blog/how-to-protect-your-digital-privacy">digital privacy</a> is important to us. We provide the fastest speeds in London and the most reliable broadband technology in the UK to reduce vulnerabilities.&nbsp;
 
<h2>9 steps to better home network security</h2>
Optimising your router is key to improving your network security, which is essential in the digital age where hackers are getting craftier.&nbsp;
Here are our top 9 tips for better wireless security:
<ol>
<li>
<a href="#router" rel="follow">Secure router placement</a>
</li>
<li>
<a href="#passwords" rel="follow">Strong router and WiFi passwords</a>
</li>
<li>
<a href="#encryption" rel="follow">WPA3/WPA2 encryption</a>
</li>
<li>
<a href="#firmware" rel="follow">Regular firmware updates</a>
</li>
<li>
<a href="#mac" rel="follow">MAC address filtering</a>
</li>
<li>
<a href="#wps" rel="follow">Disable WPS</a>
</li>
<li>
<a href="#firewall" rel="follow">Strong firewall settings</a>
</li>
<li>
<a href="#vpn" rel="follow">VPN for added security</a>
</li>
<li>
<a href="#monitoring" rel="follow">Monitoring and alerts</a>
</li>
</ol>
<h3 id="router">1. Secure router placement:</h3>
Choosing the right spot for your WiFi router ensures maximum signal coverage throughout your home. This can be limited by the location of your access point, but ideally your router should be placed in a central, elevated location.&nbsp;
Avoid placing your router near windows or exterior walls, as this could make it easier for people outside your home to detect and try to infiltrate your network.&nbsp;
If you look at the available WiFi networks on your device, you will likely only see networks owned by your immediate neighbours if they keep routers near adjoining walls.
<h3 id="passwords">2. Strong router and WiFi passwords:</h3>
Every WiFi router comes with two passwords by default:
<ul>
<li>
Router password - This is the password you can use to access the admin management of your router, where you can update your WiFi password as well as other settings.
</li>
<li>
WiFi password - This will be the password you input when connecting to the network.&nbsp;
</li>
</ul>
It&rsquo;s important to change both of these passwords as soon as possible, as these default passwords are easy to guess and hack.&nbsp;
Choose passwords that are strong, random, and hard to guess. If you struggle to remember passwords, write these down and keep them somewhere safe, but away from your computers and router.&nbsp;
You can also use a secure online password manager to store these details.
<h3 id="encryption">3. WPA3/WPA2 encryption:</h3>
Every WiFi router uses a security protocol to protect your data &mdash; though these standards vary. Older routers may be using outdated standards with known vulnerabilities, leaving your network open to attacks.&nbsp;
If you have an iPhone, you might see a <a href="https://communityfibre.co.uk/community-connect/blog/weak-wifi-security-fixes">&lsquo;weak security WiFi&rsquo;</a> message, which is triggered when you connect to a network using one of these older encryption types.
But don't worry; you can change the security protocol on your router at home to level up your encryption.&nbsp;
The strongest security protocol is currently WPA3 (WiFi Protected Access 3), though this has not been widely rolled out yet. If WPA3 isn&rsquo;t available on your router, WPA2 (WiFi Protected Access 2) is widely available and should provide sufficient protection.
Learn how to check and update your WiFi <a href="https://communityfibre.co.uk/community-connect/blog/wifi-security-protocols">security protocols</a>.
<h3 id="firmware">4. Regular firmware updates</h3>
Keeping your router firmware up to date ensures you are benefitting from the latest security patches and bug fixes.&nbsp;
The incremental improvements help protect you from newly identified threats as hackers evolve their techniques, as well as improve the overall performance of your router.
Your router should be downloading updates automatically. If it isn&rsquo;t you can manually update your firmware within your router management, or change the settings to enable automatic updates.&nbsp;
The exact path to firmware updates will depend on your specific router, but follow a general process:
<ol>
<li>
Type your router address into a browser and log in to your router management area. This information should be included somewhere on your router. Some routers have an app &mdash; like the Linksys router supplied with Community Fibre packages &mdash; which makes accessing this more straightforward.
</li>
<li>
Find an area called &lsquo;Software&rsquo;, &lsquo;Firmware&rsquo;, or &lsquo;Updates.
</li>
<li>
Select &lsquo;Update&rsquo;, and enable automatic updates if this option is available. This means you shouldn&rsquo;t have to think about manually installing firmware yourself.
</li>
</ol>
<h3 id="mac">5. MAC address filtering</h3>
Make access to your home network extra exclusive by using MAC address filtering to control the devices that can use your network. You can configure a list of devices that can request to connect to your network and block any devices not on your list.
As with most configurations, the specific way to do this will depend on your router. But for a Linksys router, you can locate the filter by logging into your router management area, and going to &lsquo;Wireless&rsquo;, and then finding &lsquo;Wireless MAC Filter&rsquo;.&nbsp;
Once in this area, you can add the addresses of all the devices you want to allow access.&nbsp;
<h3 id="wps">6. Disable WPS</h3>
Most WiFi routers have WPS (WiFi Protected Access) functionality, which is a small button that allows any device to connect easily when being pressed, or when a specific PIN is entered.&nbsp;
The benefit of WPS is a quick and easy connection, but is very vulnerable to attacks, which outweighs the convenience by far.&nbsp;
Log in to your router management settings to disable WPS. The configuration will be slightly different for each router, but it&rsquo;s likely found in an area called &lsquo;Wireless&rsquo; or Advanced&rsquo;.&nbsp;
Look for a specific tab called &lsquo;WPS&rsquo; or &lsquo;WiFi Protected Access&rsquo;. Select the option to &lsquo;Disable&rsquo; or turn off WPS and save your changes.
<h3 id="firewall">7. Strong firewall settings</h3>
Most routers come with a hardware-based, built-in firewall, but it may not be switched on. Your computer might have a software-based firewall to help protect you from attacks travelling through the network.&nbsp;
Hardware-based firewalls work similarly, preventing viruses from spreading from one device to another.
First, you need to check if your router has firewall capabilities. Look for a setting within your router management area called &lsquo;Firewall&rsquo;, or &lsquo;Security&rsquo;. If the settings indicate this is already on, no further action is required. If it looks like it&rsquo;s available but not switched on, select the option to change it.&nbsp;
Your router might need to restart after this to apply the changes.
<h3 id="vpn">8. VPN for added security</h3>
It&rsquo;s pretty common for people to use a VPN (Virtual Private Network) on their laptops, phones, and other devices to mask their data online and protect it from third-party attacks. But you can use a VPN on your router itself to protect the entire network. This is especially helpful for devices that don&rsquo;t have specific VPN capabilities.
You&rsquo;ll need to check if your router can support VPN capabilities. Simply search your router model online to find this out, or look within the router management area to see if it mentions VPNs.
If it does support VPN, shop around to find one that can be installed on your router. The VPN you choose should come with instructions on how to set it up for your specific model, but it is generally done within the router management area.&nbsp;
Doing this on a laptop or computer will make it a little easier to use this area. Once this is set up, your network will be reliably disguised for enhanced security.
<h3 id="monitoring">9. Monitoring and alerts</h3>
Continuous network monitoring is a helpful preventative measure you can easily set up. Monitoring tools keep an eye on how your network is performing and let you know if there are any threats you need to be aware of.
There are a lot of different tools available to help you monitor your router. Look for one that prioritises security rather than any enterprise-level metrics, as those are better for businesses.&nbsp;
Set up your tool to monitor your router traffic and detect any suspicious activity. As a bonus, having visibility of how your network is distributing traffic and handling demands helps you understand whether your current broadband <a href="https://communityfibre.co.uk/speed">speed</a> is fast enough.
 
<h2>Importance of secure broadband&nbsp;</h2>
These tips can help strengthen the digital security of your home network. For customers using our Linksys router, head over to our <a href="https://help.communityfibre.co.uk/troubleshooting/wifi-and-broadband-troubleshooting">WiFi help area</a> for support.&nbsp;
If your current broadband uses older copper cables to deliver the connection to your home, consider upgrading to <a href="https://communityfibre.co.uk/why-full-fibre-is-best">full fibre</a> to reduce vulnerabilities.&nbsp;
We value your security online, which is why we use full fibre broadband across our entire network.
 
<h2>Never compromise on network security</h2>
Creating a secure home network is essential in the digital environment we live in today. Hackers are getting more intelligent, and we all must take steps to safeguard our data and privacy.
Start by <a href="https://communityfibre.co.uk/switching#tv-switching">switching</a> to a reliable broadband provider who offers secure hardware and network protection with the latest technology. Community Fibre&rsquo;s network uses the UK&rsquo;s best broadband technology &mdash; delivering 100% full fibre in London.&nbsp;
Our broadband packages come with high-quality <a href="https://communityfibre.co.uk/superior-wifi">WiFi routers</a>, which provide better coverage and protection than vulnerable WiFi extenders, plus optional security features.
<a href="https://communityfibre.co.uk/#postcode-search-modal">Check your postcode</a> to see availability in your area.&nbsp;

Weak wireless network security leaves you vulnerable. Learn how to optimise your WiFi router, devices, and take precautions against unwanted attacks.

Setting Up a Secure Home Network

Weak wireless network security leaves you vulnerable when online. Learn how to optimise your WiFi router, devices, and take precautions against unwanted attacks in our helpful guide.

How to set up a secure home network

<h2>Quick at-home fixes to improve latency</h2>
Latency refers to the time delay between sending information (the input), and the information being received and having an effect (the output). It is typically measured in milliseconds (ms) &ndash; you may also see this measurement referred to as <a href="https://communityfibre.co.uk/community-connect/blog/how-ping-jitter-and-latency-affect-your-gaming-experience">ping</a> rate.&nbsp;
For example, let&rsquo;s say you&rsquo;re on a video call. You&rsquo;ve just finished telling them a really funny story, but their appropriate response of laughing happens about three seconds after you finish talking. This doesn&rsquo;t mean your story wasn&rsquo;t good, there might have been a delay (or a lag) in the time it took for your video and audio to reach them due to poor latency.
Latency is not the same as <a href="https://communityfibre.co.uk/speed">internet speed</a> &mdash; though speed could have an effect. Our guide covers what constitutes &lsquo;good&rsquo; latency, and includes some tips you can try to improve your latency for quicker response times.
 
<h2>What is &lsquo;good&rsquo; and &lsquo;poor&rsquo; latency?</h2>
Low latency is &lsquo;good&rsquo; latency, while high latency is &lsquo;poor&rsquo;. The higher the latency, the longer the delay and the more frustrating your online experience is going to be. In gaming, this is where you experience lags. Even the slightest second delay in an intense game could be the difference between victory and crushing defeat.&nbsp;
For real-time gaming responses, you&rsquo;ll want your latency to be as low as possible. The sweet spot is between 20-40ms for instant and lag-free gameplay &mdash; ideal for playing first-person shooter games online.
Smooth gameplay for online <a href="https://communityfibre.co.uk/community-connect/blog/biggest-upcoming-multiplayer-games-of-2023">multiplayer games</a> is achievable with a latency of around 50ms. A latency of 100ms will be undetectable for slower-paced games that don&rsquo;t require quick responses.
&nbsp;On the very poor end of the scale, gaming will be near impossible with a high latency of 200ms.&nbsp;
 
<h2>Why is my latency so high?</h2>
High latency can be caused by several things, related to your location and your broadband network. These causes include:
<h3>Physical location of server</h3>
It matters how close you are to the server where the game is hosted. If you&rsquo;re in London, but the server is in central Europe, the time it takes for data to transfer will be longer (with a higher latency) than if the server was in a nearby county.
Unfortunately, you can&rsquo;t control where servers are held. But, if it&rsquo;s a new issue you have with a particular game, it&rsquo;s worth reporting as an issue for the gaming company to investigate.
<h3>&nbsp;Broadband speed and bandwidth</h3>
This issue is twofold and includes broadband speed and available bandwidth.&nbsp;
Slow internet speed makes everything else slow too, including latency. Your speed could be slow because your bandwidth is being spread across too many connected devices in your home, or because the package itself isn&rsquo;t enough for the demands of your online activities.&nbsp;
The best broadband speed for gaming depends on the types of games you play, but <a href="https://communityfibre.co.uk/#residential-packages">150 Mbps</a> should be more than enough to cover most games and still allow other people in your household to enjoy their online activities. It's helpful to regularly check your internet speed and latency to see whether your gaming is being let down by a poor connection.
<a href="https://communityfibre.co.uk/speedtest">Test your speed</a>
<h3>WiFi connection</h3>
Your broadband is definitively more reliable over a wired connection than WiFi. A wired connection eliminates signal issues, which are sometimes caused by a router, and brings you a much faster experience. High latency occurs when data is slowed down by poor signal quality, which might happen if your signal is blocked by walls and other materials.&nbsp;
If you&rsquo;re using a WiFi extender, this is an extra step that your data needs to take to reach your router &mdash; and it might weaken the signal.
 
<h2>How can I fix high latency?</h2>
If you are experiencing high latency and annoying lags during gameplay, try these tips to lower the ping rate and improve your experience:
<h3>Use a wired connection or move close to the router</h3>
Consider using a wired connection for faster and more reliable responses. Simply plug an ethernet cable into the device you use for gaming to eliminate the delays that occur over WiFi.
If a wired connection isn&rsquo;t possible for you, then try being physically closer to your WiFi router to reduce physical barriers and <a href="https://communityfibre.co.uk/community-connect/blog/how-to-boost-wifi-signal-through-walls">boost the WiFi signal</a> to your device.&nbsp;
<h3>Update router and other hardware</h3>
Outdated technology, such as older WiFi routers can struggle to keep up with the demands of more advanced programs. If your broadband connection uses copper cables, this could also cause delays. This is why switching to Community Fibre, with its 100% full fibre connection, can be the difference between an epic win streak and defeat.
Full fibre broadband is ideal for online gaming as it is more reliable and reduces delays &mdash; but isn&rsquo;t available everywhere just yet.
Get in touch with your provider to see if they can supply you with a new WiFi router and upgrade your broadband connection to full fibre.
Community Fibre packages come with high-quality, <a href="https://communityfibre.co.uk/superior-wifi">WiFi 6 routers</a> for better coverage and speeds, guaranteeing stronger signals throughout your home.
<h3>Clear the cache</h3>
Clearing the system and browser cache can dramatically improve performance. On a PS5 rebuild the PS5 database regularly to ensure a smooth in-game experience. On an Xbox hold the power button down for 10 seconds to clear its cache. And on a PC regularly clear the browser cache and temporary system files.
<h3>Update system software and drivers</h3>
Keep your console's firmware and PC's network drivers up-to-date for optimal performance.
<h3>Reduce bandwidth demands</h3>
Your bandwidth works hard to try and give everyone a fair share of your broadband speed. Reduce unnecessary pressure on bandwidth and optimise network settings by closing apps and disconnecting devices that aren&rsquo;t needed. Doing this will allow a larger portion of speed to go to your gaming device, and reduce associated lag.
<h3>Check issues with your internet provider</h3>
You can also check your router settings to see what devices are being prioritised, and review other settings that affect WiFi connectivity. Head over to your provider's social media or website to see if they reported any downtime or congestion that could be causing temporary delays.&nbsp;
 
<h2>Can&rsquo;t fix latency? Try Community Fibre</h2>
Low latency isn&rsquo;t achievable without fast broadband supplied through a reliable network. If your current provider isn&rsquo;t up to the challenge of supporting your gaming goals, consider <a href="https://communityfibre.co.uk/switching">switching</a> to a new package that can.&nbsp;
<a href="https://communityfibre.co.uk/why-choose-community-fibre">Community Fibre</a> uses the most reliable technology in the UK. We offer 99.9% uptime and no peak-time slowdowns, to keep your online gaming smooth and seamless. We have the <a href="https://communityfibre.co.uk/speed" rel="follow">fastest wired symmetrical upload and download speeds of any network</a>, which is perfect for enjoying lag-free gameplay.&nbsp;
<a href="https://communityfibre.co.uk/#residential-packages">Explore broadband packages</a>&nbsp;and <a href="https://communityfibre.co.uk/#postcode-search-modal" rel="follow">check availability</a> in London, Surrey, and Sussex.

High latency results in lag, and even half a second makes a difference during gaming. Learn how to improve latency for better gameplay.

How to Improve High Latency on WiFi

High latency results in lag, and even half a second makes a difference when gaming. Read our guide to find out how to improve latency for better gameplay.

How to improve latency

<h2>Privacy in the metaverse: Why digital privacy matters in the virtual world</h2>
Whether you're a seasoned explorer of virtual realms, a curious newcomer stepping into the metaverse for the first time, or someone navigating the digital landscape for work or leisure, understanding the importance of privacy in this vast virtual world is essential.&nbsp;
In this article, we'll delve into the intricacies of privacy within the metaverse. Just as ensuring the right internet connection enhances your online experience, safeguarding your privacy in the metaverse is crucial for maintaining control over your digital identity and personal data.&nbsp;
Curious if Community Fibre broadband is available in your area? Use our <a href="https://communityfibre.co.uk/#postcode-search-modal">postcode checker</a> to see availability in London, Surrey, and Sussex.
 
<h2>What is the metaverse?</h2>
Imagine logging into a virtual world where you can not only communicate with friends but also engage in activities ranging from <a href="https://communityfibre.co.uk/community-connect/blog/metaverse-gaming">gaming</a> and entertainment to education and commerce. This immersive digital experience blurs the lines between the physical and virtual worlds, offering a level of interactivity and presence previously unseen on the internet.&nbsp;
Put simply, the &lsquo;metaverse&rsquo; is a collective virtual space where users interact in a shared, immersive digital experience. Within the Metaverse, you&rsquo;ll find various components:
<ul>
<li>
Extended reality (XR): This is an umbrella term for the other types of reality featured below.
</li>
<li>
Virtual reality (VR): In <a href="https://communityfibre.co.uk/community-connect/blog/internet-speed-for-vr-gaming">VR</a>, users are fully immersed in a digital environment, often through the use of specialised headsets. They can explore and interact with virtual surroundings as if they were physically present within them.
</li>
<li>
Mixed reality (MR): Mixed reality combines elements of both the physical and digital worlds, blending virtual objects with the real environment. Users can interact with and manipulate digital content while still being aware of their physical surroundings.
</li>
<li>
Augmented reality (AR): Augmented reality overlays digital information onto the real world, enhancing the user's perception of their environment. This can be experienced through smartphone apps, smart glasses, or other AR-enabled devices, allowing users to see virtual objects or information overlaid on top of the physical world.
</li>
</ul>
From engaging with digital content to attending virtual events to socialising with friends and communities around the globe &mdash; the possibilities of things to do in the metaverse are limited only by imagination in this expansive virtual universe.&nbsp;

 
<h2>Exploring privacy concerns in the metaverse</h2>
The main concern for privacy in the metaverse comes from blurring the lines between the physical and digital worlds. Some reasons why it has the potential to transform our understanding of privacy as we know it include:
<ul>
<li>
The immersive nature can challenge traditional privacy boundaries.
</li>
<li>
There are new privacy risks in VR, AR, and ER environments.
</li>
<li>
It&rsquo;ll redefine how personal data is collected, shared, and protected.
</li>
<li>
It goes beyond personal information, including things like virtual possessions and interactions between users or the metaverse environment.
</li>
</ul>
<h3>What are the privacy concerns of the metaverse?</h3>
When it comes to specific privacy concerns in the metaverse, there are a few different categories to worry about that are important to be aware of:
<ul>
<li>
Intrusive new data collection: The metaverse can potentially collect information by scanning your room, eyes, or facial expressions.
</li>
<li>
New forms of surveillance: In virtual environments, surveillance may occur without user awareness or consent &mdash; impacting privacy.
</li>
<li>
Unauthorised use/misuse of user-created avatars and virtual representations: As individuals craft and personalise their digital personas, there's a risk of exploitation or manipulation without consent, leading to malicious activity.
</li>
<li>
Unwanted/recorded social interactions: Users may experience privacy breaches through unwanted interactions &mdash; such as during gaming.
</li>
<li>
Location privacy: Many metaverse activities can track a user's physical location.
</li>
<li>
Virtual assets and property: Both of these can create new privacy risks&mdash;as these possessions become targets for data collection and abuse.
</li>
<li>
Health and psychological data collection: Collecting this personal information in the metaverse may pose privacy risks.
</li>
<li>
Identity theft: Where someone can impersonate another user's VR identity/manipulate their virtual experiences.
</li>
<li>
Biometric data: The collection of biometric data used in systems may raise privacy questions &mdash; especially as technology develops.
</li>
</ul>
When considering privacy concerns, it&rsquo;s important to keep in mind that the metaverse is an ever-changing landscape.&nbsp;
Just as we've witnessed the <a href="https://communityfibre.co.uk/community-connect/blog/the-history-and-future-of-the-internet-with-community-fibre">internet's transformative journey</a> firsthand with its continual evolution over time, the metaverse emerges as a new frontier in this change. With this evolution, we must continue to adapt our understanding and expectations of privacy as these changes arise.

 
<h2>How to maintain your privacy in the metaverse</h2>
When exploring the metaverse, it&rsquo;s really important to be aware of different things you can do to maintain your privacy. Here are our top 10 tips to keep in mind:
<ol>
<li>
Understand the privacy policies to know how your data is handled.
</li>
<li>
Adjust privacy settings on your VR or AR device to limit data sharing and exposure.
</li>
<li>
Use pseudonyms or alternate identities rather than real names in virtual environments.
</li>
<li>
Be aware of your virtual surroundings to prevent unintentional sharing of personal information or activities.
</li>
<li>
Use strong, unique passwords for your accounts and enable two-factor authentication when available.
</li>
<li>
Share the minimum amount of personal information necessary for your virtual interactions.
</li>
<li>
Regularly review and update app permissions for VR and AR applications, to maintain control over data sharing.
</li>
<li>
Keep up with developments in the VR and AR privacy landscape to stay informed about potential risks and best practices.
</li>
<li>
If children use VR/AR, educate them about privacy concerns and appropriate behaviour in virtual environments.
</li>
<li>
Report privacy violations and hold platforms responsible for safety.
</li>
</ol>
&nbsp;If <a href="https://communityfibre.co.uk/community-connect/blog/how-to-protect-your-digital-privacy">protecting your privacy online</a> is important to you, these steps can help you to take control of your privacy and data in the metaverse with confidence.&nbsp;
 
<h2>FAQs on the metaverse and privacy</h2>
The metaverse is still a relatively recent development in the digital world that can sometimes be challenging to understand. So, we&rsquo;ve put together some questions that address misconceptions and clarify user concerns to help with this.
<hr>
<h3>What are the privacy concerns of virtual reality?</h3>
Digital privacy concerns in virtual reality (VR) encompass issues such as data collection, identity tracking, social interactions, content sharing, and <a href="https://communityfibre.co.uk/community-connect/blog/weak-wifi-security-fixes">security vulnerabilities</a>.&nbsp;
These concerns revolve around the collection and potential misuse of personal data, user anonymity, control over shared content, and protection against security threats.&nbsp;
<hr>
<h3>Are there ethical issues with the metaverse?</h3>
There are several ethical issues in the metaverse, particularly regarding social aspects. These concerns the digital divide, privacy and data protection, identity and representation, virtual harassment and discrimination, and economic exploitation.&nbsp;
<hr>
 
<h2>The future of digital privacy in the metaverse</h2>
The future of privacy in the metaverse is one where privacy remains a fundamental right, but we must adapt to the evolving landscape. This means that it&rsquo;s vital that you&rsquo;re proactive in safeguarding your privacy while technology, regulation, and education continue to evolve.
We appreciate the need for privacy online as we provide the fastest broadband in London.&nbsp;
<a href="https://communityfibre.co.uk/#postcode-search-modal">Check your postcode</a> to see if the fastest speeds at unbeatable prices are available in your area and <a href="https://communityfibre.co.uk/switching">switch today</a>.

Understanding privacy in the metaverse is essential. Discover the main privacy concerns of the metaverse and how you can maintain your privacy.

Privacy in the Metaverse: Is it Safe?

Worried about the privacy in the metaverse? Discover the main privacy concerns of the metaverse and learn steps you can take to protect yourself in this new digital space.

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