Our installation process
Thinking of hopping on to our award-winning network? Here’s some handy information to help you make the most of your new broadband.
How we install full fibre broadband to your building and home
To begin with, we prepare the cables in your street. We keep disruption to a minimum and usually run our fibre optic cabling through existing pipes or ducts under the road or pavement. Here’s a full rundown of what to expect when we install our broadband into your building or home.
Our installation usually takes up to two hours.
We are available to install your new connection on Monday to Saturday from 8am to 5pm.
What affects broadband speed?
Our advertised speeds are for a single wired (Ethernet) connection plugged into our router. Your WiFi connection may be affected by interference from other devices and the position of your router resulting in slower speeds.
Your speed will be divided and shared between all your connected devices, so it’s best to have a higher speed for multi-user households.
High quality routers for better WiFi coverage
We offer WiFi 6 routers and intelligent Mesh™ technology to improve coverage throughout your home.
Frequently Asked Questions
Book online using our Postcode Checker or Package Selector on our main page and you’ll be taken through the steps to choose your installation date and time.
There is a £14.95 installation and set up fee.
Unfortunately, not. Our network fibre cables come all the way into your home and need to be connected to your equipment by one of our trained engineers. The installation of your service will require a home visit by one of our engineers. So let us do the heavy lifting and handle the guesswork.
If you have our Premium WiFi service, our engineers will tailor your router installation to the specific needs of your home to ensure that you get whole home coverage (12 rooms in total with up to five bedrooms across a maximum of three floors).
Our equipment is compatible with third-party routers should a customer wish to use one. However, we do not provide support or troubleshooting on any equipment other than those we supply.
Ideally the account holder should be there to make sure they’re 100% happy with the installation. If this isn’t possible, a responsible adult (aged 18 or over) needs to be present.
You can amend your installation appointment online here up to 48 hours before your installation appointment. You will need your order reference number from your confirmation email and email address. If you wish to amend your appointment less than 48 hours prior, please let us know immediately on 0800 082 0770 from Monday to Friday, 8am-9pm and weekends and bank holidays, 9am-7pm.
No matter how many devices you want to connect now, or in the future, we have the speeds and services to match your household needs.
We offer London’s fastest broadband at 3 Gbps to future-proof your home for years to come.
If you prefer, the convenience of WiFi and need to improve your current signal, our Premium WiFi service available with our 1 Gbps and 3 Gbps Fibre Broadband can help.
Enjoy whole home coverage with a minimum 35 Mbps across 12 rooms in total with up to five bedrooms across a maximum of three floors. If not - we’ll give you three month’s free broadband.
Our service will aim to deliver the speed ranges advertised with our standard broadband packages and our guarantee pays out if we fail to deliver a minimum baseline WiFi speed of 35 Mbps in every room. T&Cs apply.