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Frequently Asked Questions

Installation Process FAQs

Once you have placed your order with Community Fibre, one of our engineers will come to your property to install London's fastest broadband.

COVID-19 update:

Our engineer will call you within 24 hours of your appointment to check whether anyone who is staying in your home is suffering from the recent onset of a new continuous cough, has a high temperature, and/or is suspected or confirmed to be infected by COVID-19. If the answer to one of these questions is positive, we will then reschedule the visit for 14 days later as a minimum.

Any Community Fibre engineer who visits your home will use a separate and new pair of protective gloves in each home and thoroughly wash or sanitise their hands between home visits.

Book online using our Postcode Checker or Package Selector and you’ll be taken through the steps to choose your installation date and time.

12 months contract - Installation and Activation (worth £250) is FREE. You also get a FREE MESH WiFi router (worth £200).


Monthly contract – Installation (worth £200) is FREE. Activation is £50 and you get a FREE MESH WiFi router (worth £200).

No. Unlike all other providers, our network fibre cables come all the way into your home and needs to be connected to your equipment by one of our expert engineers.

Installation of your service will require a home visit by one of our engineers. Due to COVID-19, the engineer will take increased hygiene precautions including using new disposable gloves for each appointment and ensuring that their hands are thoroughly sanitised between appointments. We will also ask you to observe at least 2m social distancing whilst they are there.

Ideally the account holder should be there to make sure they’re 100% happy with the installation. If this isn’t possible, a responsible adult needs to be present.

Up to 48 hours before your installation appointment you are able to amend your installation appointment online here. You will need your order reference number from your confirmation email and email address. If you wish to amend your appointment less than 48 hours prior please let us know immediately on 0800 082 0770.

Need more help?
If you can't find what you are looking for in our FAQs , please get in touch with our friendly London based Customer Service Team. We are available 7 days a week, 365 days a year from 06:00-22:00. In addition to English, we can offer support and advice in English, Spanish, Somali, French, Punjabi and Hindi. If you require support in these languages, please email us to request a call back from one our Customer Service Team representatives.
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Community Fibre Ltd
32 Page Street, London SW1P 4EN
© Copyright Community Fibre Ltd. All Rights Reserved
logo
Community Fibre Ltd
32 Page Street, London SW1P 4EN
© Copyright Community Fibre Ltd. All Rights Reserved