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Call plan features

NO line rental
KEEP your number
ONE bill

Broadband & Calls options

Our Home Phone service is just as easy to use as a normal landline, only cheaper and no line rental.

Simply choose the broadband package that suits you, then add-on a call plan to create your very own broadband and calls bundle.

Loads of advantages

Community Fibre home phone is incredible value. PLUS there are loads of other advantages like FREE call features that most phone companies charge for.

  • Keep your number for FREE
  • Voicemail - dial 1571 to access
  • Voicemail to Email - no more missed voicemails with email notifications
  • Last Call - dial 1471 for the last caller
  • Call Waiting - answer a 2nd call
  • Call Forwarding - forward calls to another number of your choosing
  • Call Barring - block unwanted calls

Your call plan does not include international or premium rate numbers (numbers starting with 0843, 0844, 0845, 0870, 0871, 0872, 0873, 09) Want to keep your current phone number? No problem, just fill out the form after checkout and we’ll transfer your current phone number. Get rid of your old landline and line rental, and use your home phone for calls to all UK landline and mobile numbers, as well as all UK Emergency Services and UK Freephone numbers with our call plans*. PLUS you can make calls from our Home Phone app using your smartphone, and get all the same great calling features for FREE, including 1471, 1571 Voicemail, Call Waiting, Call Forwarding and Call Barring. *Calls to UK Emergency Services are unavailable in the event that you do not have access to your Broadband

How it works

The technology

Voice over Internet Protocol (voIP) enables your full fibre broadband to carry voice calls. We provide a Telephone Adapter which converts home phone signals into ones your router can understand.

Cheaper calls

Our fibre optic network connects your home directly to the internet, avoiding the need for expensive copper wire phone lines and infrastructure. That means you don’t need to pay for line rental, and we pass those savings on to you with cheaper calls.

FREE Mobile App. Make calls when you’re away from home!

It’s true! Use your call plan’s inclusive minutes even when you’re not at home.

  • Never missed a call when you’re outside of your home.
  • Make calls from your mobile as if you were calling from your home phone. Use the app when you are away from home, anywhere in the UK or abroad. You can call all UK Landlines and Mobiles via WiFi without any additional charges.

Download_on_the_App_Store_Badge_US-UK... Google-Play-Button.svg

Want cheap calls?

Add-on a call plan for just £10/month


Yes, you can. Please let us know the phone number you wish to keep and your current provider when placing your order and we’ll sort the rest.

The porting process to transfer your existing number takes 12 working days from the phone installation, but rest assured, we’ll let you know by email once it’s been sorted for you.

Please ensure your existing phone line is not cancelled until your number has been ported successfully.

The Community Fibre home phone service is a modern VoIP (Voice over Internet Protocol) service delivered over our 100% full-fibre network. In other words, you use the internet to make and receive phone calls.

As such, you do not use, or pay for, a traditional phone line based on the old traditional copper network. This enables us to both cut the cost to you whilst providing an excellent voice quality.

If you are a new Community Fibre customer, we will install both the home phone and broadband service at the same time.

The set-up will look like the image below with everything connected and ready to go by the time the engineer leaves your property.

Calls to international and premium rate numbers are not available

Yes, there is! You can download the app for iOS and for Android here:

Alternatively, you can scan the QR code below:

To login, please use the following credentials:


    • HOST/ID – CFL
    • Login – CFL Account Number (A-xxxxxxxxx) - this is included in your welcome email
    • Password – you will have received an email to create your password 


It is linked to your call plan so any calls made from your home phone or app are included in the monthly fee.

When your home phone number is called it can also be set-up to ring on the mobile app, so you will never miss a call. You can even make calls from your mobile from wherever you are in the world to UK landline and mobiles, as long as you have WiFi or mobile data coverage.

Plus, you can make and receive calls on your mobile over WiFi when there is no mobile coverage, which can eliminate roaming charges.

Yes, all the features you had previously are also available with our home phone service. Unlike other telephony providers, we have designed our service to use the same buttons on your handset as BT for ease of use. Plus, all of these services are now free!




Voice Mail


Voicemail plus ability to restore deleted messages

Voicemail to email


Email notification of messages left with attached WAV recording

Caller ID Presentation


Caller ID presented

Announce last caller


Announces the number of the last inbound call, with time and date, and enables you to call back the number

Withhold Caller ID


Withhold caller ID by pressing 141 before entering the dialled number

Call Waiting

Activated by *50

Deactivated by *51

Beep on line to advise another call waiting

Call Forward – all calls

Activated by *21*

Deactivated by #21#

Activated by *21* from the handset.

Deactivated by #21# from the handset

Call Forward – no answer

Activated by *61*

Deactivated by #61#

Activated by *61* from the handset

Deactivated by #61# from the handset

Call Forward - on busy

Activated by *67*

Deactivated by #67#

Activated by *67*  from the handset

Deactivated by #67# from the handset

Call Barring all calls - DND

Activated by *261#

Deactivated by #261#

Once activated inbound calls go to voicemail

Call Barring anonymous calls

Activated by *227#

Deactivated by #227#

Once activated inbound calls with no/withheld caller ID do not connect

No, you can use your existing handset. The Community Fibre home phone service uses a phone adapter box (as shown below) that plugs into your router and then to your existing handset.

However, if you don’t already use a handset then you will need to purchase one.

If you are an existing Community Fibre customer and wish to sign up for our call plan, you will be required to renew your existing broadband contract.

Please call 0808 196 6262 and our Telesales team will be happy to assist you. Lines are open between 9am-8pm Monday-Friday and 10am-4pm Saturdays.

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Community Fibre Ltd
Level 3, 83 Baker Street, London W1U 6AG
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