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Frequently Asked Questions

Huawei EchoLife HG8245Q2 router FAQs

The EchoLife HG8245Q2 is a routing-type ONT in the Huawei all-optical access solution. It uses the GPON technology to implement ultra-broadband access for users.To help you with all of your questions regarding this router you can see our FAQs answered below.

The Huawei Q2 is an all-in-one router and ONT (optical network terminal). That means less equipment to install so it’s slightly tidier.

You also get 4 ethernet ports for connecting printers, networks and smart devices, and it has WLAN and WPS buttons for easy setup.

Basically it’s a simpler device for users who don’t need or want configurability.

Log into your router

In order to configure this connect to your router on http://192.168.100.1

Please make sure you are using your device's default browser, i.e. Edge for Microsoft or Safari for Apple.

Login with:

  • Username: root
  • Password: <MAC address of your router>
    • N.B. Please input the MAC address exactly as it appears on your router, i.e. in capital letters, excluding all special characters.

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Navigate to System Tools

Once connected put the 'System Tools' tab at the top

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Select 'Modify Login Password'

On the left bar select the item 'Modify Login Password'

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Set new password

Set new password, confirm it and apply

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The router password has now been changed

For most cases, UPnP, which is turned on by default on your device, will suffice to take care of forwarding the correct ports to your device.

Nevertheless, some applications require port-forwarding to be enabled manually on the router.

Log into your router

In order to configure this connect to your router on http://192.168.100.1

Login with:

  • Username: root
  • Password: <MAC address of your router>

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Navigate to port-forwarding section

Once connected put the 'Forwarding Rules' tab at the top and select 'Port Mapping Configuration' on the left menu after this.

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Configure port-forwarding 

Create a new port forwarding entry by selecting 'New'.

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Enter a name for the port-forwarding entry and the IP address of your device (192.168.100.x) and select 'Add'.

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You have configured a internal device now to which you can attach multiple port mappings.

For this:

  • Select Protocol
  • Provide the internal port range
  • Provide the external port range
  • Apply these setting

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And you're done.

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You can find the official Huawei EchoLife HG8245Q2 support and documentation here

Need more help?
If you can't find what you are looking for in our FAQs , please get in touch with our friendly London based Customer Service Team. We are available 7 days a week, 365 days a year from 06:00-22:00. In addition to English, we can offer support and advice in English, Spanish, Somali, French, Punjabi and Hindi. If you require support in these languages, please email us to request a call back from one our Customer Service Team representatives.
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© Copyright Community Fibre Ltd. All Rights Reserved
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Community Fibre Ltd
32 Page Street, London SW1P 4EN
© Copyright Community Fibre Ltd. All Rights Reserved