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Frequently Asked Questions

Huawei EchoLife HG8245Q2 router FAQs

The EchoLife HG8245Q2 is a routing-type ONT in the Huawei all-optical access solution. It uses the GPON technology to implement ultra-broadband access for users.To help you with all of your questions regarding this router you can see our FAQs answered below.

No Internet
Slow Speeds
Intermittent Connectivity

The Huawei Q2 is an all-in-one router and ONT (optical network terminal). That means less equipment to install so it’s slightly tidier.

You also get 4 ethernet ports for connecting printers, networks and smart devices, and it has WLAN and WPS buttons for easy setup.

Basically it’s a simpler device for users who don’t need or want configurability.

This guide will allow you to change the name of your WiFi Network Name (SSID) and WiFi password.

In order to configure this connect to your router on http://192.168.100.1

Please make sure you are using your device's default browser, i.e. Edge for Microsoft or Safari for Apple.

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Login with:

  • Username: root
  • Password: <MAC address of your router>
    • N.B. Please input the first 12 digits of the MAC address exactly as it appears on your router (on the rear of the device) i.e. in capital letters, excluding all special characters.

Navigate to the 'WLAN' tab at the top:

Select 'SSID Name' to change the name of your WiFi network.

Select 'WPA PreSharedKey' to change the password. We recommend you uncheck the 'Hide' box in order to see the password before saving it.

Your Huawei router will have a set of lights on the front, indicated by the key below:

If you are experiencing a service issue and have come here for guidance, please review our initial troubleshooting steps below:

 POWER

Should be steady green, indicating that the power supply is on.

If not

  • Check the On/Off button on the rear panel is pressed

 PON (Passive Optical Network)

Should be steady green

When the PON LED is Off check:

  • Whether the optical fibre (green tipped cable) is properly connected to the Optical port

 LOS (Loss Of Service)

Should be off

When the LOS LED blinks red check 

  • Whether the optical fibre is properly connected
  • Whether the optical fibre is bent excessively 
  • Restart the modem. Press the ON/OFF button on the side of the modem (see #6 on ‘Connecting Devices to Rear of Router’) to shut it down. Turn on the modem several seconds later.
  • If the fault persists, please contact customer service on 0800 082 0770 between 6am-10pm (7 days a week, 365 days a year)

 LAN (Local Area Network)

Should be steady on or blinking green

If the LAN LED is off check:

  • Whether the Ethernet port is securely inserted both ends

1) Start by opening your default web browser, enter the IP Address http://192.168.100.1 in the address bar (it is the default IP address of the router) and then press enter to display the login page.

2) You will be taken to the login page where you can enter the default credentials (ie. Username: root and Password: (the first 12 alphanumeric digits of your MAC address, located on the rear of your router)

After the password authentication is passed, the web configuration is displayed.

3) Navigate to LAN > DHCP Server Configuration 

 

 

4) Enter the following DNS servers:

  • 208.67.222.123 
  • 208.67.220.123




5)
Apply and Save.

This guide will allow you to change your router password so you can use a custom password to login to your router settings.

In order to configure this connect to your router on http://192.168.100.1

Please make sure you are using your device's default browser, i.e. Edge for Microsoft or Safari for Apple.

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Login with:

  • Username: root
  • Password: <MAC address of your router>
    • N.B. Please input the first 12 digits of the MAC address exactly as it appears on your router (on the rear of the device) i.e. in capital letters, excluding all special characters.

Navigate to the 'System Tools' tab at the top

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Select 'Modify Login Password'

On the left bar select the item 'Modify Login Password'

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Set new password

Set new password, confirm it and apply

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The router password has now been changed

To connect your devices via. Ethernet, please use the Ethernet Ports on the rear of the router which are marked in Yellow:

1 - Fibre Optic Port - ensures the fibre cable is connected to the router. The fibre cable is the cable with a green tip and is very fragile. Please handle with caution and ensure it is not put under any strain or pressure as it can break or tear.


2 - Ethernet Ports - 4 LAN ports to connect your devices (by no means limited to; Personal Computers, Smart TVs, Game Consoles and VOIP Phones) with an Ethernet cable. This is to ensure best performance as connection by WiFi will always be slower.


3 - Power Socket - ensures the router is charged from a local power supply socket. Please ensure this is always connected and powered on.


4 - Power Switch - toggles the router’s power on/off. Please ensure this is pressed inward to ensure power is supplied to the router.

For most cases, UPnP, which is turned on by default on your device, will suffice to take care of forwarding the correct ports to your device.

Nevertheless, some applications require port-forwarding to be enabled manually on the router.

Log into your router

In order to configure this connect to your router on http://192.168.100.1

Login with:

  • Username: root
  • Password: <MAC address of your router>

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Navigate to port-forwarding section

Once connected put the 'Forwarding Rules' tab at the top and select 'Port Mapping Configuration' on the left menu after this.

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Configure port-forwarding 

Create a new port forwarding entry by selecting 'New'.

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Enter a name for the port-forwarding entry and the IP address of your device (192.168.100.x) and select 'Add'.

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You have configured a internal device now to which you can attach multiple port mappings.

For this:

  • Select Protocol
  • Provide the internal port range
  • Provide the external port range
  • Apply these setting

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And you're done.

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You can find the official Huawei EchoLife HG8245Q2 support and documentation here

Need more help?
If you can't find what you are looking for in our FAQs , please get in touch with our friendly London based Customer Service Team. We are available 7 days a week, 365 days a year from 06:00-22:00. In addition to English, we can offer support and advice in French, Hindi, Punjabi, Spanish and Somali. If you require support in these languages, please email us to request a call back from one of our Customer Service representatives.
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Community Fibre Ltd
32 Page Street, London SW1P 4EN
© Copyright Community Fibre Ltd. All Rights Reserved