The Linksys Velop Intelligent Mesh™ router we supply as standard with all of our packages is worth £200 and one of the best routers on the market. Our Gigafast package comes with two nodes, for even better coverage over big distances and customers can get extra nodes for just £3/month.
All of your questions about your Linksys Velop answered. For the best experience is it highly recommended to download the Linksys app on your mobile phone.
We highly recommend downloading the Linksys app on your smartphone. It gives you ultimate control over your home network, with great features such as Parental Controls, Guest Access, Easy Setup and much more.
Alternatively, scan the following QR code which allows you to jump right to the app store from your device:
In order to gain access to your Network settings via. the app, please follow these steps:
The following steps will provide instructions on how to recover the admin password.
To download the app, please visit the following link for your chosen device:
or scan the following QR code:
Note: We recommend using the password originally supplied at the point of installation in order to maintain consistency and for quicker customer support.
We are happy to provide a step-by-step guide to assist you change your Wi-Fi credentials.
IMPORTANT: Changing your wireless settings may cause your wireless devices to disconnect from the router. Depending on the changes that you’ve made, you may need to reconnect your wireless devices with the new settings.
Please note that we strongly recommend you use the original password supplied with the equipment in case it is forgotten or if you are required to factory reset the router.
On a mobile device connected to your existing network, tap the Linksys app icon.
You will be prompted to Log in. Please tap the Log in with Router Password link and not the blue “Log in” button.
Select 'Reset Password'
Enter the recovery key on the underside of the router:
Reset your admin password. The App will now show you the dashboard.
Tap the Menu icon.
Tap on Wi-Fi Settings.
To select the field you want to change (Wi-Fi network name or password) simply tap it then tap Save once you are finished editing changes. Wait for the settings to be saved successfully then reconnect all wireless devices, if necessary.
You should now have successfully changed your router's wireless settings using the Linksys app.
Light not coming on?
Check under your router and make sure the power switch is in the ON position (pictured below)
For SUPERFAST users who have the Linksys Dualband Router (Model WHW01) please see the correct position of the power switch below:
Please note: We recommend that you never press the reset button to revert to the factory settings unless instructed to do so by Community Fibre. This is because you will lose the info input by our Engineers at installation - as such, it would usually take us much longer to get you back up and running in the event you encounter a service issue.
Our Superfast, Ultrafast and Hyperfast packages come with one router as standard. Our Gigafast package comes with two for the best experience!
Additional routers are available for £3/month which is added to your bill. Contact our Customer Service Team on firstname.lastname@example.org or 0800 082 0770.
Firstly, please do not attempt to reset your equipment unless instructed by a member of Community Fibre's staff - this will ensure no settings are lost or otherwise altered.
Kindly note that additional routers are referenced as ‘Nodes’ in the App. This is purely an industry term for ‘router’.
For SUPERFAST users who have the Linksys Dualband Router (Model WHW01) please see the correct position of the Wi-Fi credentials below:
NOTE: The xs represent the name of your Velop Wi-Fi. In the sample image below, the name is VELOPWIFI.
You may be prompted to turn ON your Bluetooth®. Bluetooth is used for setup purposes only. For Android™ devices, tap YES to automatically turn ON Bluetooth. For iOS devices, you may need to turn on Bluetooth manually. Otherwise, proceed to the next step.
NOTE: For some Android devices, you may be prompted to turn ON the location access for Bluetooth setup purposes only. You will need to turn ON the location access to complete setup of an additional router.
8. The app explains how to place additional routers. Tap Next.
The app will look for your router.
NOTE: After setup is complete, the router will go through a firmware check. If a new firmware is available, it will update automatically. Otherwise, setup will continue and will prompt you to log in to the app dashboard.
You have now added a router to your existing Velop network.
To enable parental controls on your home network, please follow these steps:
Step 1: On a mobile device connected to your existing network, tap the Linksys App icon.
Step 2: You will be prompted to provide your Linksys cloud account. Enter the necessary credentials and tap Log in. Or, for local access, you can tap the Log in with Router Password link instead.
Step 3: Tap the Menu icon on the Dashboard.
Step 4: Tap Advanced Settings.
Step 5: Tap Local Network Settings.
Step 6: Scroll down through the menu options as per the below
Step 7: Tap the > symbol next to DNS settings.
Step 8: Select Manual settings:
Step 9: Repeat Step 6, and scroll down back through the menu options as per the below
Step 10: Prepare to type in the DNS sections 1 and 2, as below:
Step 11: Enter the following credentials:
DNS 1 - 220.127.116.11
DNS 2 - 18.104.22.168
Step 12: Save changes.
Step 13: All done! You have successfully configured Parental Controls.
More information about the Linksys Velop WiFi system can be found here.
You can access the official Linksys support documentation here.
If required, Linksys technical support can be reached below:
Tech Support: 02 030 274 625 (Local line; Domestic Charges apply)
Support in English: 24/7/365
RMA: 02 030 274 625
Support in English: 9am – 7pm (Mon-Fri)