The Linksys Velop Intelligent Mesh™ router we supply as standard with all of our packages is worth £200 and one of the best routers on the market. Our Gigafast package comes with two nodes, for even better coverage over big distances and customers can get extra nodes for just £3/month.
All of your questions about your Linksys Velop answered. For the best experience is it highly recommended to download the Linksys app on your mobile phone.
Please note this guide is available as a PDF download here
What is WiFi?
Put simply, WiFi is a data transfer sent through the air using a radio frequency. This results in a network of devices communicating together through wireless communication.
WiFi is transmitted from a wireless router (which broadcasts the signal) to wireless clients (devices such as computers, mobile phones and gaming consoles, etc). This frequency is broadcasted on two different frequency bands: 2.4 GHz and 5 GHz.
What Do The Frequencies Mean?
There are two different WiFi bands – 2.4Ghz and 5Ghz.
5Ghz uses a much denser wavelength. This means it has a higher bandwidth (e.g. speed, reaching 400-600mbps) but it is limited by a shorter distance and struggles to get through walls/obstructions, so its range is much shorter
2.4Ghz goes much further around the house as it can go through walls and other objects more effectively, but is slower and prone to interference issues. You’d struggle to get above 100Mbps on 2.4Ghz so it would not be ideal for gaming, for instance, but would be more reliable for devices such as Smart TVs.
We can see a comparison between the two frequencies below:
Your router will automatically find the strongest signal for your WiFi and will continuously check if it’s as strong as possible.
How Can I Improve My WiFi Signal?
As mentioned above, the WiFi signal (no matter which frequency is broadcasted) can be limited by physical obstacles and other environmental factors, such as: microwaves, bluetooth devices, baby monitors, cordless phones, security systems and other wireless devices in the same vicinity/close proximity to the router. Materials such as wood, water, bricks, marble, plaster, concrete and metal also limit WiFi’s effectiveness.
Our specialist installers will place our equipment in the most suitable location for the WiFi to be transmitted most efficiently inside your property. This would typically be in a central location and ideally on a wall mount or high shelf away from other appliances.
What is a WiFi Mesh Solution?
A WiFi mesh network is composed of the main WiFi router (a parent router) working with additional child/satellite router(s) which are located around your property, providing full WiFi coverage. Both the main router and child/satellite routers are the same device and model and share the same network name/credentials. The more routers that are installed and incorporated into the network, the stronger and faster the connection will be - allowing the users to maximise the maximum potential of the network.
The child routers will connect to either the main router or another child/satellite router (providing it is closer). Your devices will connect to the closest router automatically, therefore optimising efficiency. As you walk around the property, your device will connect to different routers seamlessly as they move around. This allows the local mesh network to operate at maximum efficiency, and faster, as packets of data are not required to be sent to a central server. This is different from installing an extender/booster where the user would typically need to switch between each broadcasting device when moving around the property.
Another advantage of a mesh system would be that less Ethernet wires are required for each router, allowing the network to be truly “wireless”. Furthermore, the additional child routers will be automatically configured once linked to the main node and will allow the user adaptability as more or less coverage is required in the property.
What’s more, your router will update itself automatically with the latest firmware to keep you safe and secure. It intelligently monitors WiFi coverage, self-healing technical issues as they occur so that you get seamless, uninterrupted WiFi.
One Velop is as effective as a competitor’s equipment - but with child routers (i.e. a Mesh setup) you’ll certainly notice the advantages! These are always available to be added on to whichever package is chosen at a price of £3/month per router.
We highly recommend downloading the Linksys app on your smartphone. It gives you ultimate control over your home network, with great features such as Parental Controls, Guest Access, Easy Setup and much more.
Alternatively, scan the following QR code which allows you to jump right to the app store from your device:
In order to gain access to your Network settings via. the app, please follow these steps:
Light not coming on?
Check under your router and make sure the power switch is in the ON position (pictured below)
For SUPERFAST users who have the Linksys Dualband Router (Model WHW01) please see the correct position of the power switch below:
Please note: We recommend that you never press the reset button to revert to the factory settings unless instructed to do so by Community Fibre. This is because you will lose the info input by our Engineers at installation - as such, it would usually take us much longer to get you back up and running in the event you encounter a service issue.
The following steps will provide instructions on how to recover the admin password.
To download the app, please visit the following link for your chosen device:
or scan the following QR code:
Note: We recommend using the password originally supplied at the point of installation in order to maintain consistency and for quicker customer support.
We are happy to provide a step-by-step guide to assist you change your Wi-Fi credentials.
IMPORTANT: Changing your wireless settings may cause your wireless devices to disconnect from the router. Depending on the changes that you’ve made, you may need to reconnect your wireless devices with the new settings.
Please note that we strongly recommend you use the original password supplied with the equipment in case it is forgotten or if you are required to factory reset the router.
On a mobile device connected to your existing network, tap the Linksys app icon.
You will be prompted to Log in. Please tap the Log in with Router Password link and not the blue “Log in” button.
Select 'Reset Password'
Enter the recovery key on the underside of the router:
Reset your admin password. The App will now show you the dashboard.
Tap the Menu icon.
Tap on Wi-Fi Settings.
To select the field you want to change (Wi-Fi network name or password) simply tap it then tap Save once you are finished editing changes. Wait for the settings to be saved successfully then reconnect all wireless devices, if necessary.
You should now have successfully changed your router's wireless settings using the Linksys app.
Our Superfast, Ultrafast and Hyperfast packages come with one router as standard. Our Gigafast package comes with two for the best experience!
Additional routers are available for £3/month which is added to your bill. Contact our Customer Service Team on [email protected] or 0800 082 0770.
Firstly, please do not attempt to reset your equipment unless instructed by a member of Community Fibre's staff - this will ensure no settings are lost or otherwise altered.
Kindly note that additional routers are referenced as ‘Nodes’ in the App. This is purely an industry term for ‘router’.
For SUPERFAST users who have the Linksys Dualband Router (Model WHW01) please see the correct position of the Wi-Fi credentials below:
NOTE: The xs represent the name of your Velop Wi-Fi. In the sample image below, the name is VELOPWIFI.
You may be prompted to turn ON your Bluetooth®. Bluetooth is used for setup purposes only. For Android™ devices, tap YES to automatically turn ON Bluetooth. For iOS devices, you may need to turn on Bluetooth manually. Otherwise, proceed to the next step.
NOTE: For some Android devices, you may be prompted to turn ON the location access for Bluetooth setup purposes only. You will need to turn ON the location access to complete setup of an additional router.
8. The app explains how to place additional routers. Tap Next.
The app will look for your router.
NOTE: After setup is complete, the router will go through a firmware check. If a new firmware is available, it will update automatically. Otherwise, setup will continue and will prompt you to log in to the app dashboard.
You have now added a router to your existing Velop network.
To enable parental controls on your home network, please follow these steps:
Step 1: On a mobile device connected to your existing network, tap the Linksys App icon.
Step 2: You will be prompted to provide your Linksys cloud account. Enter the necessary credentials and tap Log in. Or, for local access, you can tap the Log in with Router Password link instead.
Step 3: Tap the Menu icon on the Dashboard.
Step 4: Tap Advanced Settings.
Step 5: Tap Local Network Settings.
Step 6: Scroll down through the menu options as per the below
Step 7: Tap the > symbol next to DNS settings.
Step 8: Select Manual settings:
Step 9: Repeat Step 6, and scroll down back through the menu options as per the below
Step 10: Prepare to type in the DNS sections 1 and 2, as below:
Step 11: Enter the following credentials:
DNS 1 - 18.104.22.168
DNS 2 - 22.214.171.124
Step 12: Save changes.
Step 13: All done! You have successfully configured Parental Controls.
More information about the Linksys Velop WiFi system can be found here.
We are happy to provide a step-by-step guide to assist you split your Wi-Fi frequencies.
Launch a web browser and enter “192.168.1.1” in the Address bar.
Select the Click here link.
Click the link next to For local access. Please ignore the other options on this screen.
Enter your admin password in the field. The password will be on the underside of your router (as pictured below).
For SUPERFAST users who have the Linksys Dualband Router (Model WHW01) please see the correct position of your router password below:
Then, click Sign In.
You will be taken to the primary router’s dashboard.
Under Router Settings, click Wi-Fi Settings.
Under Wi-Fi Settings, click Show more.
Enter and select your preferred settings for each band.
Once you are satisfied with your settings, click the Apply button.
When the Using different Wi-Fi names pop-up window appears, click Use different names.
When the You're updating Wi-Fi settings pop-up window appears, click Yes.
Your Velop system will restart. All wireless devices will be temporarily disconnected from the internet. When your Velop system is ready, you can reconnect your devices to the node with the new Wi-Fi settings.
You can access the official Linksys support documentation here.
If required, Linksys technical support can be reached below:
Tech Support: 02 030 274 625 (Local line; Domestic Charges apply)
Support in English: 24/7/365
RMA: 02 030 274 625
Support in English: 9am – 7pm (Mon-Fri)