London ISP’s COVID-19 recovery package will deliver a full 10Mbps at the most affordable price - £10/month for one year

London, UK – 27^th May 2021 – Community Fibre, London’s internet service provider (ISP) dedicated to bring better broadband connectivity to London communities today announced it is supporting households impacted by the pandemic in the capital post lockdown by launching a COVID-19 recovery service package. Available at £10/month for a full 10Mbps 100% full fibre broadband service (with consistent symmetrical upload and download speeds and no data cap) for a full year, this broadband service package will be one of the most affordable in the UK.

Committed to help London communities easily access internet, Community Fibre is launching this affordable broadband offer to enable London’s residents impacted by the COVID-19 pandemic and claiming welfare benefits to recover from the economic downturn and find new job or training opportunities. Being 100% full fibre to the home, Community Fibre’s broadband service package will provide full, reliable 10Mbps upload and download speeds and will enable users to perform various online activities, such as:

• Access job search services
• Carry out online training and video conferences (e.g., video interviews)
• Stream single standard definition video service such as BBC iPlayer

Graeme Oxby, CEO of Community Fibre says: “Our mission is to bring better internet to all Londoners and we always look for opportunities to give back to the communities we serve. We recognise that many have lost their job because of the COVID-19 pandemic and may not be able to afford a good internet connection to secure their next job opportunity. In the past year, we have all learned how critical it is to have access to a quality, reliable broadband in order to work, find a job, acquire new skills and more. Unlike other packages available on the market, our COVID-19 recovery package capitalises on the advantage of the 100% full fibre network to deliver a full 10Mbps broadband service as promised at an affordable price to support the community. It was a natural move for us to help further bridge the digital divide and enable Londoners in need to get back into the job market.”

The offer is available immediately until end of July 2021 in all the London properties served by Community Fibre for new customers who are currently claiming welfare benefits from the Government, following the pandemic. Eligible households who wish to sign up for the offer can contact Community Fibre on 0808 196 6206 and provide the necessary documents[1].  

In areas not currently served by Community Fibre, Landlords are encouraged to contact the London-based internet service provider to agree Wayleaves so that Community Fibre can make its special offers available to the area in the future.

There are no strings attached. At the end of the one-year contract, households can choose to continue their contract (with the same cost and speed), upgrade to a faster speed or cancel the service altogether by returning their router.

Any existing customers of Community Fibre who are facing payment difficulties should contact our customer service team to discuss their options.

Community Fibre also continues its mission to bring better broadband to all Londoners, by offering free Gigafast full fibre broadband to some of the community centres and libraries in the London boroughs it operates in. Residents are encouraged to visit their local community centre if they need access to a fast Gigabit connection.

About Community Fibre  

Community Fibre is an award-winning broadband provider, exclusively serving London’s residents and businesses. It is future proofing London communities by operating the fastest 100% full-fibre broadband network throughout the capital. Community Fibre believes in a more digitally inclusive future where everyone has access to reliable and affordable broadband, enabling communities to connect with friends and family and access crucial services online.   

With up to 3Gbps already available to residential homes and 10 Gbps for businesses, at the most competitive prices on the market, Community Fibre is committed to serving London. It is currently available and expanding rapidly in Barnet, Bexley, Brent, Camden, City of London, Croydon, Ealing, Greenwich, Hackney, Hammersmith and Fulham, Islington, Kensington and Chelsea Lambeth, Lewisham, Merton, Newham, Richmond upon Thames, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth and Westminster.  

Community Fibre was named the UK’s best Consumer Internet Service Provider at Internet Service Provider Association (ISPA) Awards 2020 and the Operator of the Year at World Communication Awards 2020. Community Fibre was also recognised by customers with the #1 ranking it holds for internet provider on Trustpilot. 

Press Contacts  

AxiCom for Community Fibre: [email protected]

 [1] All customers signing up to the Essential 10Mbps broadband package for 12 months must email evidence of their benefit payment to [email protected] this can be any of the following documents:   

• Universal Credit
  
• Housing Benefit
• Income Support
• Income-based Jobseeker’s Allowance (JSA)
• Income-related Employment and Support Allowance (ESA)
• Care Leavers support
• Personal Independence Payment