Handle home calls easily over broadband at competitive prices and with no line rental

 

London, UK – 12 January, 2020 – Community Fibre, London’s fastest 100% full-fibre broadband provider, today launches a new home phone service to provide its customers with the complete home package of full-fibre broadband and calling services. The new home phone service is ideal for those wanting to keep their home phone to call at fair prices, work from home, and stay in touch with friends and family without additional line rental costs. The ‘Everyday Landlines & Mobiles’ call package available for the launch offers unlimited calls to UK landlines and UK mobiles at the competitive price of £10 a month with standard home phone features all-inclusive. New and existing Community Fibre customers will receive their first three months for free if they sign up by 4^th February.

With Community Fibre’s home phone service, customers will be able to use their existing home phone handset and keep the existing telephone number. In addition, all the standard calling features, such as voice mail, call waiting, forwarding and barring, which are usually charged as extra cost items in the home phone packages available on the market, are included in the Community Fibre package for free.

Graeme Oxby, CEO of Community Fibre says: “The new Community Fibre home phone service is an all-inclusive, easy-to-use service that complements our great value-for-money 100% full-fibre broadband, delivering complete home connectivity to our customers.  We are committed to keeping our communities connected and we are proud that our efforts are recognised by our community with the #1 ranking we hold for internet provider on Trustpilot and the recent award win by the ISPA as the Best Consumer ISP. In the year to come, we are committed to continue building our home phone service to further meet our customers’ needs with the inclusion of international calling.”

The new home phone service utilises modern Voice Over Internet Protocol (VoIP) technology which carries calls over a broadband connection, as the traditional Public Switched Telephone Network (PSTN) will be switched off by 2025 [1]. The use of new digital technologies opens the door for Community Fibre to develop more reliable and future-proof products and services for years to come.

Furthermore, the new home phone experience is enriched by a fully featured Community Fibre Home Phone mobile app, enabling customers to make and receive calls over WiFi or mobile data, available today on Android and iOS App stores. Call allowance is included in each customer’s standard call package, so calls made from the home phone or the mobile app will be covered in the monthly fee. This means that if customers use the app when away from home, be that elsewhere in the UK or abroad, they can call all UK landlines and UK mobiles on Wi-Fi, without any additional charges.

To help customers facilitate the switch to Community Fibre, number porting will be available so they can use the service from day one.

Starting from today, customers can choose their desired Community Fibre broadband package and add-on the ‘Everyday Landlines & Mobiles’ call plan to begin enjoying the complete home connectivity experience. For those who sign up to the call package by 4^th February, it will be free for the first three months, followed by a £10/month fee for a 12-month or 24-month contract. This competitive price includes:

• Unlimited calls to UK landlines and UK mobiles throughout the day and night, 7 days a week
• Keep existing phone number for free
• Free standard home phone features, incl. voicemail options, call waiting, forwarding and barring (no extra cost will be incurred as opposed to other similar packages on the market)
• Free feature to send a notification to your email when there’s a new voicemail
• For new Community Fibre customers, installation of the full-fibre broadband and home phone service will be conducted by Community Fibre engineers
• For existing Community Fibre customers, installation of the home phone service can be easily completed by the customer without the need for an engineer visit
• Free Home Phone mobile app (can be downloaded today on Android and iOS App stores)

The Community Fibre 100% full-fibre broadband and home phone services are available across all London boroughs where Community Fibre services. Community Fibre will continue to roll out to more boroughs across London in the near future.

 [1] Ofcom: The future of fixed telephone services

– ENDS – 

About Community Fibre 

Community Fibre is future proofing London communities by operating a 100% full-fibre broadband network throughout the capital city. By believing in a more inclusive future where everyone has access to better broadband, Community Fibre offers the fastest 100% full-fibre broadband in London, with up to 3Gbps already available to residential homes and 10 Gbps for businesses, at the most competitive prices on the market.

Community Fibre already provides extensive network coverage across many London boroughs. It is currently available and expanding rapidly in Brent, Camden, City of London, Croydon, Ealing, Hackney, Hammersmith and Fulham, Islington, Lambeth, Lewisham, Newham, Richmond upon Thames, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth and Westminster. Through offering more reliable and affordable 100% full-fibre connections, Community Fibre empowers communities, enabling them to connect with friends and family and access crucial services online.  

Community Fibre was named the UK’s best Consumer Internet Service Provider at Internet Service Provider Association (ISPA) Awards 2020 and the Operator of the Year at World Communication Awards 2020. Community Fibre was also recognised by customers with the #1 ranking it holds for internet provider on Trustpilot.

Media Contacts 

AxiCom for Community Fibre 

[email protected]