Monday 16th September 2024, London: Community Fibre, London’s largest 100% only full fibre network, says it expects to see a positive impact on its customer base now that One Touch Switching (OTS) has come into effect from Thursday, September 12th. 

The provider also says that it has already completed its first customer installation in less than two days (who switched from Sky) since the new Ofcom regulation, which allows customers to switch their broadband between communication providers without having to speak to their existing provider, went live.

In addition, OTS also ensures that there will be no break in service for customers when switching, as their new provider will handle the switching process and cancel their old internet deal for them once the new service is up and running. By eliminating the need for customers to liaise with their existing providers, and only terminating contracts once their new provider is live, what was once a complicated, time-consuming process that can leave households without internet access will now become a seamless, risk-free experience for broadband users. 

It believes that this will continue to be a net positive for the company when it comes to acquiring new customers, with its Chief Executive Officer Graeme Oxby commenting: “I hope that the latest One Touch Switching rule change will continue to benefit both alternative broadband providers and consumers, now that it is easier for users of other networks to come and join us to experience the great services that Community Fibre provides.”

Community Fibre’s diverse product portfolio, ranging from 35 Mbps to 10 Gbps, boasts some of the fastest symmetrical download and upload speeds in the country, as well as leading the industry for customer service – an area where Telecom providers traditionally perform poorly. 

Commanding over three times more 5-star Trustpilot reviews than Virgin Media, Sky and BT combined₁, Community Fibre was recently recognised by Which?  as the UK’s top-ranked broadband provider (March 2024) in its 2024 customer satisfaction survey, as well as by the Internet Service Provider Association (ISPA) Awards as the UK’s Best Consumer ISP (October 2023) in its category for the fourth consecutive year, and Best Business ISP (October 2023) for the second year in a row. 

 

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_{Notes to editors}

_{₁ Trustpilot (2nd August 2024). Total number of Community Fibre 5-star reviews (41,440). Total number of Virgin Media 5-star reviews (8,336), Sky 5-star reviews (1,239) and BT 5-star reviews (1,213) combined (10,788).} 

_{About Community Fibre}

_{Community Fibre is London’s best quality broadband, providing fast, affordable, sustainable connections for everyone. As of November 2023, it has passed 1.3 million homes across and around the capital, with more than 185,000 London-based businesses within 200 metres of Community Fibre’s network footprint. Using the UK’s best broadband technology, it is bringing Gigafast broadband at unbeatable speeds and prices to the capital, helping Londoners do more and be more. Community Fibre also operates in parts of Surry and Sussex under its own brand, where prior to May 2024 it was operating as Box Broadband.}

_{As the Best Internet Provider network on Trustpilot, commanding an ‘Excellent’ rated service with more than 41,000 5-star reviews (August 2024), Community Fibre offers speeds of up to 3 Gbps for consumers – up to 43x faster than the UK average download speed and 163x faster than the UK average upload speed, as well as broadband packages of up to 10 Gbps for businesses.}

_{In March 2024, Community Fibre achieved the top ranking by Which? in its 2024 customer satisfaction survey, as well as the UK’s #1 leading broadband provider by Broadband Savvy (August 2023). Community Fibre was awarded 2023’s Best Alternative Network by Uswitch. In November 2023, Community Fibre was recognised at the Internet Service Provider Association (ISPA) Awards as the UK’s Best Consumer ISP in its category for the fourth consecutive year and Best Business ISP for the second year in a row.}