Thursday, 8^th May, UK: London-based Internet Service Provider (ISP) Community Fibre has today announced an 82% increase in annual revenue to £76m in its latest annual filings, reporting earnings before interest, tax, depreciation and amortisation (EBITDA) of £8mn in 2024, marking its first profit.

 

The alternative fibre network (Altnet), backed by private equity firm Warburg Pincus, has been EBITDA positive since April 2024.

 

Community Fibre also saw annual gross margin increase to 87%, as well as a 51% customer base growth in the past year, making it the UK’s third-largest Altnet network by the all-important measure of customer numbers. On the same measure it is the leading network in London.

 

The latest filings mark a major milestone in Community Fibre’s commitment to continued customer growth in both the consumer and B2B market, increasing revenues and driving higher profitability, demonstrating its credibility and potential for future growth.

 

Commenting on the latest filings, Graeme Oxby, Chief Executive Officer of Community Fibre commented: “We are convinced that a relentless focus on network and sales excellence, lean operations, and industry-leading service is the foundation for success in the altnet market. Community Fibre has proven that new broadband competition can not only be financially sustainable in the long run, it can also deliver meaningful advantages to UK society.”

 

Throughout the year, Community Fibre expects to see additional customer growth from its two major ISP partners, as well as acceleration of its B2B broadband arm. With its lean operating model, promise of a stable pricing regime on PIA through 2026 to 2031, and investments in AI and automation, Community Fibre expects to sustain margins.

 

Olaf Swantee, Community Fibre Chairman, added: “Our 2024 results and strong outlook confirm that Community Fibre is on the right track. Our strategy delivers best-in-class products, pricing, and service at the lowest unitary cost. As such, we have established the business as a trustworthy, innovative provider and a reliable investment proposition.”

 

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About Community Fibre 

Community Fibre is London’s best quality broadband, providing fast, affordable, sustainable connections for everyone.  It has passed 1.3 million homes across and around the capital, with more than 185,000 London-based businesses within 200 metres of Community Fibre’s network footprint. Using the UK’s best broadband technology, it is bringing Gigafast broadband at unbeatable speeds and prices to the capital, helping Londoners do more and be more. Community Fibre also operates in parts of Surrey and Sussex under its own brand, where prior to May 2024 it was operating as Box Broadband. 

 

As the Best Internet Provider network on Trustpilot, commanding an ‘Excellent’ rated service with more than 55,000 5-star reviews (May 2025), Community Fibre offers speeds of up to 5 Gbps for consumers – up to 72x faster than the UK average download speed and 272x faster than the UK average upload speed, as well as broadband packages of up to 10 Gbps for businesses. 

 

This year, Community Fibre awarded by Which? as the UK’s ‘Greatest of Great Value’ in its 2025 customer satisfaction survey, as well as the UK’s #1 leading broadband provider by Broadband Savvy (August 2023). Community Fibre was awarded 2023’s Best Alternative Network by Uswitch. In November 2024, Community Fibre was recognised at the Internet Service Provider Association (ISPA) Awards as the UK’s Best Consumer ISP in its category for the fifth consecutive year. Most recently, it picked up award wins for Consistent Quality, Download Speed, Upload Speed, Reliability Experience and Video Experience on Opensignal’s London Regional Fixed Broadband Experience Table (December 2024).