8th February 2023, London: Community Fibre, London’s fastest fibre broadband1 has launched its latest offer for Virgin Media customers hit with mid-contract price increases which could help to save them up to £434 a year in broadband bills.2 Virgin Media customers will need to be quick because they only have 30 days after being notified of the price increase by Virgin  to cancel their contract free of charge – with zero fees.

Following the announcement that millions of Virgin Media broadband, TV and home phone customers will see their bills increase this spring by an average of 13.8%, many customers are now looking to switch broadband providers, with one Virgin Media customer commenting: “I've been a Virgin Customer since 2010 - but I've had enough. I will be cancelling my subscription this year.”3

Virgin Media has confirmed that customers affected by the price increase can leave their contract without paying any early termination charge and will need to contact Virgin Media within 30 days of receiving notification of the price increase to do so.

For Virgin Media customers affected by the increase, Community Fibre, London’s largest and fastest 100% full fibre broadband provider boasting speeds up to 3,000 Mbps has launched an offer for those wanting to switch to a faster, cheaper alternative on a 24-month contract.

Community Fibre offer for Virgin Media Customers

• Community Fibre’s 920 Mbps fibre broadband package at £27/month on a 24-month contract, with symmetrical wired 900 Mbps download & upload speeds;
• A total saving of £434 versus Virgin Media’s 1Gig package at £39.99 with 1,130 Mbps download and 52 Mbps upload speeds

The promotional deal ends on the 31st March, 2023 and is available to all new customers wanting to sign up to the UK’s #1 ISP on Trustpilot (February 2023). A set-up fee of £9.95 applies to all packages. A link to the deal can be found here https://communityfibre.co.uk/virgin.

How to switch broadband providers

Once a Virgin Media customer has been notified about their broadband bill increase, they will have up to 30 days to cancel their contract. This can be done by contacting the Virgin Media retentions department, or you can simply download, fill out and send Virgin the cancellation letter template here.

Could you be getting faster broadband at a cheaper price?

Find out by putting your broadband speed to the test:

According to Community Fibre, one in three Brits do not understand the broadband speeds they pay for.4 To find out if you are getting the best speeds at the best value, Community Fibre has launched its own test at communityfibre.co.uk/SpeedTest.

Once there, Community Fibre has all the information you need to better understand broadband speeds, such as the difference between download and upload speed, information about Ping and Jitter, as well as advice on how to improve your broadband speeds and ensure you receive fibre all the way into the home.

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Contact

For more information, please contact [email protected] for all media enquiries.

Notes to editors

1 Source: UK average download and upload speeds are 59.4 Mbps and 10.7 Mbps, respectively - Ofcom UK Home Broadband Performance, download average based on median. Published October 2022.

2 Source: Based on data independently checked and verified by FDM UK, see communityfibre.co.uk/#comparison-broadband for more information [accurate as of 02.02.23]

3 Source: VIRGIN EVER INCREASIN PRICE INCREASE - Virgin Media Community - 5241787

4 This research of 2,855 UK based people was commissioned by Community Fibre and conducted by Nat-Rep Market during June 2022.

About Community Fibre 

Community Fibre is future-proofing London communities by delivering 100% full-fibre broadband in the capital city, by believing in a more inclusive future where everyone has access to better broadband.

Community Fibre offers the fastest 100% full fibre broadband in London, with up to 10,000 Mbps for businesses and up to 3,000 Mbps for consumers, at the most competitive prices on the market. Through offering more reliable and affordable 100% full fibre connections, Community Fibre empowers communities, enabling them to connect with friends and family and access crucial services online.

Community Fibre was named the UK’s Best Consumer ISP 100k- for the third year running at the Internet Service Provider Association (ISPA) Awards 2022, in addition to being recognised as the Best Business ISP. It is also the UK’s #1 Internet Service Provider according to Trustpilot, a title it has held every month for the last three years.

Currently, Community Fibre operates in the following London boroughs: Barking and Dagenham, Barnet, Brent, Bexley, Bromley, Camden, City of London, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith and Fulham, Haringey, Harrow, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond upon Thames, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth, and Westminster.