Switching is simple

I am in contract, what do I need to do?

Check with your current provider when your contract is due to end. If your contract is coming to an end, you can use our handy guide below to help you cancel with your current provider and sign up to our 100% full fibre broadband. 

How do I cancel with my existing provider?

If you’re thinking of cancelling with your current provider and jumping on to London’s fastest-moving broadband network, our cancellation letter guides can help. Simply select your relevant provider and follow the instructions. Welcome to 100% full fibre broadband.

Please note: Community Fibre cannot be held responsible if your existing provider fails to cancel your services. The cancellation of your existing services is your responsibility.

How does the installation work?

Our engineer will try to place the router as central as possible to maximise WiFi coverage around your home. Our free installation usually takes up to two hours. 

  1. We arrive
  2. We cable
  3. We install
  4. We connect

Will I lose service when I switch to Community Fibre?

No, as we build our own network you can have your existing provider at the same time as our broadband. That way you will not be without access to the internet.

What happens if I move out?

Moving can be stressful enough without having to sort out new broadband too. Enter the postcode of your new address here to find out if Community Fibre is available where you’re moving to or contact our friendly Customer Service team here.

TV and streaming

Do I need an aerial?

An aerial is required to watch both live and digital terrestrial channels (e.g. BBC One, BBC Two). Fear not, there is plenty of content available without the requirement for an aerial, such as HD channels and applications such as Prime Video, Rakuten and YouTube.

What channels are included?

We have a fabulous offer you can’t refuse. 200+ live channels including Freeview, 35+ apps, and the option to pause and record live TV!

Calls & porting

Keep your number for free

It’s super easy to bring your number over. Please let us know the phone number you wish to keep and your current provider after placing your order and we’ll sort the rest. 

Unfortunately transferring numbers over are not as quick as our broadband speed. It takes 12 working days from the date of your successful installation so don't disconnect your current line until we have notified you that the port is complete. 

Our Calls service requires a working broadband connection and electricity to power the phone adapter. If there is a broadband failure or power cut, you Calls service will not work. In case of emergency, you must have other means of making calls, such as a mobile phone, to contact Emergency Services. 

If you have a healthcare or medical alarm, you will need to check with your alarm provider that it will work with your internet connection. 

It’s a no brainer! Grab your ultimate deal

*Theoretical measures: rely on the path through the internet to the server and the server itself, being capable of supporting these speeds