Splendid, you want to join Community Fibre and get 100% full fibre broadband with symmetrical upload and download speeds. What's next? Here's everything you need to know to get started.
During this new lockdown period we continue to sell, install and service our 100% full fibre broadband, whilst at the same time, taking the appropriate and additional safety measures to protect our customers and employees. For more information click here.
It’s not just our fibre that’s fast. We’ll get you up and running in no time.
You’ll usually need to give 30 days’ notice and pay for your final month (check your contract first). It’s so easy that we’re giving you a letter to get you started.
Choose the cancellation letter for your provider below, complete the blanks with:
Then download it, print it, sign it and pop it in the post. Easy peasy!
NOTE: Community Fibre cannot be held responsible if your existing provider fails to cancel your services. The cancellation of your existing services is your responsibility.
Our engineer will try to place the router as central as possible to maximise WiFi coverage around your home. The router will need to be close to a power socket. We will fit a maximum of two Community Fibre wall sockets (this is subject to how far away the router is placed from the entry point) where your router will be connected to our service.
As we are a full-fibre network, only properties in our network catchment area will be able to get connected to Community Fibre. Please use click here to confirm your eligibility. From here, you’ll be taken through the steps to choose your installation date and time if you are eligible.
If we don’t yet service your property then you can’t use our full fibre broadband. However, you can register your interest and we’ll contact you to let you know when we plan to install in your area.
Yes, absolutely! Providing our service is available in your area, you can switch to Community Fibre. If you have questions regarding installation during COVID-19 please see our Installation Process FAQs.
Installation of your service will require a home visit by one of our engineers. Due to COVID-19, the engineer will take increased hygiene precautions including using new disposable gloves for each appointment and ensuring that their hands are thoroughly sanitised between appointments. We will also ask you to observe at least 2m social distancing whilst they are there.