Switching is simple

I am in contract, what do I need to do?

Check with your current provider when your contract is due to end. If your contract is coming to an end, you can use our handy guide to cancel and sign up to our 100% full fibre broadband. 

How do I cancel with my existing provider?

This is the best thing we’ve heard all day. To cancel your existing provider and switch to Community Fibre, simply choose the cancellation letter from your provider here and follow the instructions. Welcome to 100% full fibre broadband.

NOTE: Community Fibre cannot be held responsible if your existing provider fails to cancel your services. The cancellation of your existing services is your responsibility.

How does the installation work?

Our engineer will try to place the router as central as possible to maximise WiFi coverage around your home. Our free installation usually takes up to 2 hours.

  1. We arrive
  2. We cable
  3. We install
  4. We connect

Will I lose service when I switch to Community Fibre?

No, as we build our own network you can have your existing provider at the same time as our broadband. That way you will not be without access to the Internet.

What happens if I move out?

Moving can be stressful enough without having to sort out new broadband too. Enter the postcode of your new address here to find out if Community Fibre is available where you’re moving to or contact our friendly Customer Service Team here.

TV and Streaming

Do I need an aerial?

An aerial is required to watch both live and digital terrestrial channels (e.g. BBC One, BBC Two). Fear not, there is plenty of content available without the requirement for an aerial, such as HD channels and applications such as Prime Video, Rakuten and YouTube.

What channels are included?

We have a fabulous offer you can’t refuse. 160+ live channels including Freeview, 30+ apps, and the option to pause and record live TV!

Phone & Porting

Keep your number for free

It’s super easy to bring your number over. To start, enter your number here. Then your email address and your order reference number from your confirmation email and leave the rest to us.

Unfortunately transferring numbers over are not as quick as our broadband speed. It takes 12 working days from the date of your installation so don't disconnect your current line until we have notified you that the port is complete.

In case of emergency, our Home Phone relies on the Broadband service working and also having electricity to power the phone adaptor. If there's a failure in either the Broadband service or a power cut, your Home Phone will NOT work. You must always have another means of calling such as a mobile phone for contacting the Emergency Services in these circumstances.

Find the speed & price that fits you

Get London's fastest full fibre Broadband - rated #1 Internet Provider on Trustpilot
*Theoretical measures: rely on the path through the internet to the server and the server itself, being capable of supporting these speeds