No copper. No fibbing. We use the UK’s fastest and most reliable broadband technology — 100% full fibre. So we can handle the most demanding households.
Unlike many providers who rely on Openreach or shared networks, we build our dedicated 100% full fibre network using only fibre optic cable, so we can deliver London’s fastest speeds directly into your home at unbeatable prices.
Our network is up more than 99.9% of the time with no peak-time slowdowns, serving up London's best quality broadband at outstanding prices.
That’s how we do FTTH.
Not all broadband is created equal. Fibre-To-The-Cabinet (FTTC) is the older technology most broadband providers still use and label as 'fibre broadband'. With FTTC, fibre optic cable runs from the data centre to a street cabinet outside your home. But from there, depends on slow and degrading copper phone wires to bring broadband into the home. A FTTC connection impacts download and upload speeds, uptime reliability and peak time issues.
Most providers offer fibre broadband through Fibre-to-the-Cabinet (FTTC). It means they run your connection from a data centre to a cabinet in the street via fibre optic technology. But to carry the connection from the cabinet to your home, they switch back to using slow and outdated copper phone cables. With a Fibre-to-the-Home (FTTH) connection like ours, you’ll benefit from high-speed, reliable fibre optic cables from the data centre all the way to your door.
Fibre internet involves the use of advanced fibre optic cables to carry a broadband connection from a data centre into your home. That’s in contrast to the older and generally slower copper phone cables that broadband has relied on in the past.
Full fibre broadband means fibre optic cables are being used from the data centre all the way into your home. Not all fibre broadband goes the full distance, but ours does – that’s why we call it 100% full fibre. The result? Unbeatable download and upload speeds that your whole household can make the most of.
Our installation process usually takes up to two hours. We’ll start by identifying the best route to run our cabling, making use of existing pipes and ducts wherever we can. Then our engineer will prep things in the street before drilling a tiny hole in your wall to run the fibre optics into your home. Once in, we’ll wall mount the fibre socket and get your routers set up. If you have any more questions about the fibre broadband installation process, check our installation FAQs.
More speed means you can connect more devices at the same time without compromising quality.
1 Gbps is equal to 1,000 Mbps. That’s 20x faster than 50 Mbps, and therefore has much more speed to share across multiple users.
A higher speed connection will naturally give you a faster WiFi connection. However, top WiFi speeds are dependent on and can be affected by many things. The age of your device and the technology it utilises, where your router is positioned, interference from thick walls or other technology in your home etc.
For example, an 8-year-old Playstation 4 can reach WiFi speeds up to 450 Mbps. Whereas its’ 1-year-old upgrade, Playstation 5 utilises WiFi 6 which has the ability to utilise theoretical speeds up to 1.2 Gbps on 5 GHz WiFi, though many factors will affect your actual top speeds.
(Playstation 5 WiFi compatible speeds on 5 GHz, source androidcentral.com July 2021).
Never. Unlike many other broadband providers, our custom-built network has so much capacity that we never need to restrict our customers’ speeds, even at peak times.
Our advertised speeds are for a single wired (Ethernet) connection plugged into our router. Your WiFi connection may be affected by interference from other devices and the position of your router resulting in slower speeds. Your speed will be divided and shared between all your connected devices, so it’s best to have a higher speed for multi-user households.
Avg. 35 Mbps (wired) 35 Mbps (WiFi)
Our affordable, 12-month Essential 35 Mbps fibre package helps you tackle those everyday online tasks for only £12.50/month.
Ideal for: Very light internet users. For example, a small household using one or two devices at the same time to browse the internet, stay in touch with loved ones or tackling finances.
Avg. 75 Mbps (wired) 75 Mbps (WiFi)
1.1x faster than the UK average download speed & 4x faster than the UK average upload speed on a wired Ethernet connection.
Ideal for: Light internet users. For example, a small household using just a few devices at once to stream HD TV and browse the web.
Avg. 150 Mbps (wired) 150 Mbps (WiFi)
2x faster than the UK average download speed and 8x faster than the UK average upload speed on a wired Ethernet connection.
Ideal for: Light internet users on a few devices. For example, streaming HD TV, video and voice calling, uploading and downloading files and browsing the web.
Avg. 200 Mbps (wired) 200 Mbps (WiFi)
2x faster than the UK average download speed & 10x faster than the UK average upload speed on a wired Ethernet connection.
Great for: Moderate internet users. For instance, a medium-sized household using multiple devices at once to routinely stream HD TV, browse the web and download content.
Avg. 300 Mbps (wired) 300 Mbps (WiFi)
4x faster than the UK average download speed and 16x faster than the UK average upload speed on a wired Ethernet connection.
Ideal for: Moderate internet users. For example, streaming HD TV on multiple devices, routinely streaming HD video, uploading and downloading large files and working from home.
Avg. 500 Mbps (wired) 400-500 Mbps (WiFi)
7x faster than the UK average download speed & 27x faster than the UK average upload speed on a wired Ethernet connection.
Best suited to: Heavy internet users with many devices used for gaming, streaming in 4K and downloading content.
Avg. 900 Mbps (wired) 450-700 Mbps (WiFi)
12x faster than the UK average download speed and 48x faster than the UK average upload speed on a wired Ethernet connection.
Ideal for: Heavy internet users using multiple devices. For example, those who often stream in 4K, want lag-free gaming and faster WiFi speeds.
Avg. 920 Mbps (wired) 450-700 Mbps (WiFi — when using a WiFi 6 router)
13x faster than the UK average download speed & 50x faster than the UK average upload speed on a wired Ethernet connection. It has nearly double the speed of our 500 Mbps speed.
Perfect for: Anyone who regularly uploads or downloads large files. For instance, households with people who work from home and need to make video calls or run web-based software. Or users who need to upload UHD content and stream to Twitch or Youtube.
Avg. 3,000 (wired) 500-800 Mbps (WiFi — when using a WiFi 6 router)
43x faster than the UK average download speed & 163x faster than the UK average upload speed on a wired Ethernet connection. It has more available bandwidth than any of our other speeds.
Great for: Downloading and uploading large files, regularly video calling and gaming with extremely low latency, ping and jitter.
(UK average download and upload speeds are 69.4 Mbps and 18.4 Mbps, respectively.
Source: Ofcom - UK Home Broadband Performance, download average based on median. Published September 2023).