Question 1

Do you use my existing broadband Provider infrastructure?

Accepted Answer

No. Unlike most providers, we build, own and operate our dedicated fibre optic network with the most advanced technology available to deliver our 100% full fibre broadband right into your home – so you can enjoy the fastest, most reliable broadband connection in London!

Question 2

How do our speeds compare to the national average download speeds?

Accepted Answer

**150 Mbps Fibre Broadband:** **2x faster** than the UK average download speed and **8x faster** than the UK average upload speed on a wired Ethernet connection. **1 Gbps Fibre Broadband:** **13x** faster than the UK average download speed \& **50x** faster than the UK average upload speed on a wired Ethernet connection. **3 Gbps Fibre Broadband:** **43x** faster than the UK average download speed \& **163x** faster than the UK average upload speed on a wired Ethernet connection (when using a WiFi 6 router). It has more available bandwidth than any of our other speeds. (UK average download and upload speeds are 69.4 Mbps and 18.4 Mbps, respectively. Source: [Ofcom](https://www.ofcom.org.uk/__data/assets/pdf_file/0032/267926/march\-23\-home\-broadband\-performance.pdf) \- UK Home Broadband Performance, download average based on median. Published September 2023)

Question 3

We have the fastest (up to 3Gbps) wired download and upload speeds in London

Accepted Answer

Fastest consumer broadband speeds independently verified by FDM on behalf of Community Fibre 28th March 2024. Community Fibre 3 Gbps Fibre Broadband package offers average download speeds of 3000 Mbps. All other providers listed offer the maximum download speed of 2,000 Mbps or less: Virgin Media, Openreach, Hyperoptic, G Network, 4th Utility, FibreNest, Hey Broadband, Gigaclear, OFNL, Pure Fibre \& Switch Fibre.

Question 4

How is fibre installed in my property?

Accepted Answer

Our installation process usually takes up to two hours. We'll start by identifying the best route to run our cabling, making use of existing pipes and ducts wherever we can. Then our engineer will prep things in the street before drilling a tiny hole in your wall to run the fibre optics into your home. Once in, we'll wall mount the fibre socket and get your routers set up. If you have any more questions about the fibre broadband installation process, check our [installation FAQs](https://communityfibre.co.uk/installation\-process\-faqs).

Question 5

Will you slow my speed down during my peak hours?

Accepted Answer

Never. Unlike many other broadband providers, our custom\-built network has so much capacity that we never need to restrict our customers' speeds, even at peak times.

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