More than 1M Londoners can now access faster, cheaper fibre broadband

More than 1M Londoners can now access faster, cheaper fibre broadband

Date: 03/10/23

Author: Anthony Harrison

Backed by the Mayor of London's Connected London Team, Community Fibre is on a mission to provide fast and affordable broadband to all - with more than one million Londoners now able to get access

London, UK: The Chief Digital Officer for London has welcomed the major milestone from Community Fibre, as it announces that more than one million Londoners can now access cheaper, faster fibre broadband.

The announcement comes as research found almost three-quarters (71%)* of people surveyed now view broadband as an essential utility, and no longer simply a nice-to-have, with 1 in 10 regularly struggling to access vital services like GP appointments, online banking, and government websites as a result of poor internet connection.

Community Fibre, which is the capital’s largest fibre broadband provider and backed by the Greater London Authority, is on a mission to make high-quality broadband easily accessible to Londoners. It offers broadband packages ranging from 150 Mbps to 3 Gbps, (43x faster than the UK average download speed and 163x faster than the UK average upload speed)[1], for a fraction of the price. On average, Londoners could save up to £737 on their broadband bills simply by switching[2].

Community Fibre is also hailed by consumers as the ‘Best Internet Network Provider’ on Trustpilot, commanding an ‘Excellent’ 4.8/5 rated service with more than 31,000 5-star reviews (September 2023).

Recognising Community Fibre’s commitment to delivering more affordable broadband to Londoners Theo Blackwell, Chief Digital Officer for London, said: “It is fantastic that over one million homes in London can now connect to full-fibre broadband, giving people and businesses faster, more reliable and more affordable internet access across the capital. The Mayor's Connected London team and Community Fibre have worked together to bridge the digital divide and improve our city’s broadband infrastructure for the future, helping to build a better, fairer and more prosperous London for all.” 

Graeme Oxby, Chief Executive Officer of Community Fibre, commented: “With ongoing pressure on household bills, as well as increasing consumer demand for online access and digital connectivity, we are proud to enable access to faster, cheaper, and more reliable fibre broadband to over one million London properties across the capital.” 

He continued: “As well as advancing our network build to more properties and businesses across the capital, we will continue to challenge the industry with our innovative offerings, such as setting new out-of-contract pricing standards, which we have capped at £2 across all our packages, as well as providing easy access to our social tariff, which remains the only social tariff product on the market today which does not ask consumers to provide proof of eligibility.”

In celebration of its announcement that more than one million residential properties can connect to its fibre broadband network, which is the largest across the capital, Community Fibre is giving Londoners the opportunity to win a free 12-month period 1 Gbps fibre connection.

To enter the free prize draw, Londoners should first check their postcode to check eligibility, and then head to Terms and conditions apply.**

Alternatively, to find out more information about Community Fibre in your area, please visit

- ENDS -

*Online survey by Censuswide of 1,000 adults in the UK. The survey took place between 26th and 28th April 2023.
For more information, please contact [email protected] for all media enquiries.
About Community Fibre
Community Fibre is London’s best quality broadband, providing fast, affordable, sustainable connections for everyone. As of July 2023, it has passed 1 million homes across the capital, with more than 212,000 London-based businesses within 100 meters of Community Fibre’s network footprint. Using the UK’s best broadband technology, it is bringing Gigafast broadband at unbeatable prices to the capital, helping Londoners do more and be more.
Community Fibre also operates the Box brand in Surrey and Sussex with 50,000 additional homes passed. 
As the Best ‘Internet Provider’ on Trustpilot, commanding an ‘Excellent’ rated service with over 31,000 5-star reviews (September 2023), Community Fibre offers speeds of up to 3 Gbps for consumers – up to 43x faster than the UK average download speed and 163x faster than the UK average upload speed, as well as broadband packages of up to 10 Gbps for businesses. In August 2023, it was also named by Broadband Savvy as the UK’s #1 leading broadband provider.
Community Fibre was awarded 2023’s Best Alternative Network by Uswitch, as well as the UK’s Best Consumer ISP (few than 100k customers) for the third consecutive year in a row at the Internet Service Provider Association (ISPA) Awards 2022, in addition to being recognised as the Best Business Internet Service Provider by the same association. 
**Free prize giveaway - Terms and conditions 
By participating in the free prize draw, you are agreeing to these free prize draw terms and conditions. The free prize draw is being run by Community Fibre Limited.
Entry Eligibility
Free prize draw is open to new Community Fibre customers only. You may not enter the draw if you have been a Community Fibre customer in the last 3 months or longer.
To be eligible to enter the free prize draw, entrants should live within Community Fibre’s live network footprint. Those who do not live within Community Fibre’s live network footprint can enter the prize draw but will not be eligible to receive any prize. Anyone entering the free prize draw will be given the option to sign up to Community Fibre’s registered interest mailing list, to receive marketing correspondence as to when Community Fibre’s network will become available in their area.
Community Fibre Limited employees and anyone professionally associated with Community Fibre are excluded from entering the draw.
To enter, entrants must submit their details via the free prize draw entry form at Entrants can only submit one entry into the draw.
By entering the free prize draw, you confirm that you are eligible to do so and over 18, and that you are eligible to receive any prizes that may be awarded to you. 
The Prize
The winning prize will be a 1,000 Mbps 12-month free period Community Fibre broadband connection.
Ten 1,000 Mbps 12-month free period Community Fibre broadband connections are available to be won.
The prize is non-transferable and non-exchangeable, and no cash alternatives will be provided.
We reserve the right to substitute prizes of equal or greater value if circumstances beyond our control require doing so.
Community Fibre Limited's decision on any aspect of the free prize draw is final and binding, and no correspondence will be entered into about it.
Free Prize Draw Winner  
The free prize draw will open on Monday, 2nd October 2023 at 00.01AM BST and will close on Thursday, 12th October 2023 at 23.59pm BST.
Ten entrants that meet the free prize draw eligibility criteria will be selected at random on Monday, 16th October 2023 and will be contacted via the email address provided by Friday 20th October at 23.59 BST by a member of the Community Fibre marketing team. Community Fibre will make two attempts to contact the winner via email.
If the winner does not respond to the emails informing them of their win within 5 days of the second email, they forfeit their right to the prize.
Recipients of the free prize draw must agree to share photography of themselves with Community Fibre Limited, to be posted publicly along with their name on its social media feeds for marketing purposes.
The winner agrees that by accepting the free prize draw prize, they will have access to a 1,000 Mbps 12-month free period Community Fibre broadband connection to the total of 365 calendar days from the point of installation.
We require your Direct Debit details so that we can set up the installation order and your Community Fibre account. You will not be charged anything unless you continue to take service after the 12 months free. If you wish to stop taking service from Community Fibre at the end of the 12 months free, you must give notice at least 30 days notice before the initial 12 month period ends. At the end of 12 months free you will be automatically moved onto our monthly rolling contract and charged at the prevailing out of contract rate at the time; currently £29. Or you can call 0808 1966262 to enter into a new 12 or 24 month contract. (If you wish to take any other product from Community Fibre during the 12 months free, you will need to move to a new paid for contract).
Delivery of the Prize
Once the winner has acknowledged notice of the prize win, the winner will then receive the prize within 30 days based on installation availability for the property. 
Data Protection and Publicity
You agree that any personal information that you provide when entering the free prize draw will be used by Community Fibre Limited for the purposes of administering the free prize draw and for the other purposes as specified in our Privacy Policy.
All entrants may request information on the winning participant by emailing [email protected].
The winner's first name and borough will be announced on Community Fibre Limited's website and social media channels.
Limitation of Liability
Community Fibre Limited accepts no liability for any damage, loss, injury, or disappointment suffered by any entrants as a result of participating in the free prize draw or being selected for a prize.
Community Fibre Limited reserves the right, at any time and without prior notice, to cancel the free prize draw or amend these terms and conditions.

[1] Source: UK average download and upload speeds are 69.4 Mbps and 18.4 Mbps, respectively - Ofcom UK Home Broadband Performance, download average based on median. Published September 2023

[2] Source: Savings of up to £737 based on data independently checked and verified by FDM UK (29th September 2023).